Desser & Company Reviews 

1,662
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

We are delighted with the new cushions we ordered from Desser for our Madrid cane suite. Would highly recommend this Company. Our initial inquiry regarding the replacement cushions was efficiently... See more

Rated 5 out of 5 stars

Beautiful rattan furniture - 2 single opera light oak chairs + lamp table and footstool to match in biscuit. Well built, sturdy and very comfortable. Ordered 1/10 and delivered 11/10 Very pleased w... See more

Rated 5 out of 5 stars

Thank you very much for the prompt arrival of our new seat cushions.  Please pass my thanks to Phil who I spoke to on the phone a couple of times.  I placed my order with him.  The delivery came quick... See more

Rated 4 out of 5 stars

Purchased a Juno Pergola on the 23rd July 26, arrived on the 10th August 26 (advertise 5 to 10 day delivery on website) not sure where the delay was? However the delivery company were excellent a... See more

Company details

  1. Cane Furniture Store
  2. Furniture Manufacturer
  3. Furniture Store
  4. Garden Furniture Shop
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,662)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful covers made in…

Absolutely beautiful covers made in quick time. I wanted a fabric that had been discontinued but the communication was excellent in offering to do this job for me. My chairs have been given a new lease of life! Thank you

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Conservatory Furniture

I had so many questions, unsure about spending so much money online and not having seen or felt the product "for real". Every question was answered promptly by Mark, who gave me a great price and discount. Delivery super quick. Much faster than others who can quote 6 - 8 weeks. Two guys delivered, removed packaging and took it away. The furniture is better than I expected (I have rarely been lucky ordering stuff on line), and we are absolutely delighted with it. Could not recommend highly enough. Thank you from a very happy customer.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Desser

I now have two three seater Vale sofas and one two seater. Our conservatory isn't huge... one of them is in another room! Before ordering the third one, I contacted customer service (the excellent David replied) to ensure that it would be exactly the same as the others, and it was. Every part of the enquiry, order, and delivery system was customer focussed, friendly and expertly managed. The sofas are everything I wanted them to be, the quality and workmanship are superb. Thank you Desser for helping to turn a house into a home.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

High quality Chairs

High quality. I have recently taken delivery of a pair of Viola Chairs for use in my new conservatory. They are firm yet extremely comfortable. These cane chairs seem to be very well made and robust enough to withstand the rigours of daily life. Almost good enough for my lounge.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! We are absolutely delighted with our new Opera furniture. Fantastic quality and comfort. It has been a dream from ordering to delivery . I highly recommend! 😊

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent ! Extremely happy customers…

The quality of our conservatory furniture is much better build quality than we have seen at garden centres. The sofa and chairs are extremely comfortable with great lumbar support and very good cushioning.Overall we could not be more pleased with the stylish good looks and comfort. The two delivery drivers were excellent and took all the packaging away. This was first class experience and very competitive pricing for the quality.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

None

We haven't received it yet so how am I supposed to give a review ?

April 8, 2026
Unprompted review
Desser & Company logo

Reply from Desser & Company

Our apologies, the email you received is just a standard email we send out an average number of days after a purchase, as not all deliveries take the same amount of time. You're more than welcome to hold off on reviewing until you've received your furniture. But just to make sure, we've sent an information request for your order number so we can track down your order status and provide you with an update.

Rated 5 out of 5 stars

Incredibly efficient service

Incredibly efficient service. From ordering swatches to delivery of my subsequent order, only 10 days. Very impressed with the quality and value for money. Would wholeheartedly recommend.

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

Great furniture

Furniture delivered on time but not unpacked as per instructions. Furniture itself is very good quality and very happy with it. Packed extremely well.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, excellent furniture

Extremely good experience in purchasing the furniture - very patient while we faffed back and forth and told us that if it didn't work when we received it then it could be sent back. In fact, two conservatory sofas, absolutely gorgeous and make our conservatory look just perfect - comfy too. I have no hesitation in recommending Desser

November 17, 2025
Unprompted review

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