detail.com Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience and efficiency of the process. Many people are thrilled with the quality of the work, noting that their vehicles look brand new and often exceed expectations. The staff is frequently commended for being professional, polite, and thorough, making the overall experience very positive. However, some customers also noted significant issues with scheduling and service delivery, including last-minute cancellations and unfulfilled commitments. A few other people also felt that the quality of the work was mediocre, and some reported issues with the final outcome of the service or a lack of professionalism from certain technicians.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the punctuality and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the meticulous attention to detail... See more

Product

Clients share positive opinions on product. Many customers are extremely happy with the results, stating... See more

Website

Customers consistently note positive experiences with the website. Many reviewers express satisfaction, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Detail was able to accommodate my request for next day service. The technician arrived right on time. I requested an interior clean only and my car was spotless. The price was reasonable. My technicia... See more

Rated 5 out of 5 stars

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with... See more

Rated 5 out of 5 stars

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good ag... See more

Rated 5 out of 5 stars

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again an... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible service Ryan is a liar he…

Terrible service Ryan is a liar he scammed my girlfriend be careful with this place

July 2, 2025
Unprompted review
detail.com logo

Reply from detail.com

Hi Shawn- Please email providers@detail.com with more information so we may investigate. Thank you

Rated 5 out of 5 stars

High Expectations

The tech was professional and arrived on time. My Nissan was a disaster from me/my dogs.
I am so pleased to have spent the money with this company. My SUV looks brand new inside/outside. Highly recommend.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

5 star Chris

I gave it 5 stars because the technician Chris did a very great job very nice and professional about what he does l would recommend him to anyone l am glad he was the one to come do the job thanks again Chris

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Like new! Honestly, like new!!!

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good again. Kevin and his team did an awesome job. Definitely above and beyond. Will definitely use them again! ⭐️⭐️⭐️⭐️⭐️

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellence in all areas

Detail.com is an excellent and efficient and considerate organization. The technician was smart and produced a gorgeous job on my car. My car brings me much joy now.
Ruth Stroshine

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great job!!

“My technician Patrick, had worked very, very hard in the Florida heat to get my boat to look brand new again. My boat was sitting for over a year uncovered in a storage lot outside. A lot of black mold and leaf debris was in it. His eye for detail was spot on. A very humble, hard-working and experienced professional. He was very proud of his work and it showed! Above my expectations on the job he did and I thank him from the bottom of my heart. I’m so happy!!”

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

good job

They did a good job. When they were going to be late they notified me and then the guy apologized when they got to my house. They worked very hard
and is was a really hot day. (It wouldn't let me use the word on next to hard ) My car was loaded with dog hair and a mess. I had it detailed before at a body shop and these guys did a better job. I would use them again.

June 12, 2025
Unprompted review
Rated 2 out of 5 stars

Paid close to $400 for my detailing…

Paid close to $400 for my detailing service. And I got a mediocre job, a broken fence, and damage to my garden. Said they were coming back next Thursday to finish the job. Let's see if that happens. I would not recommend or use these people in the future.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

YOU GUYS ARE FULL OF CRAP....SCHEDULE…

YOU GUYS ARE FULL OF CRAP....SCHEDULE ON APR 28 FOR GOLD PACKAGE FOR TODAY AT 8-11. BUT LAST NIGHT DETAIL.COM CONFIRMED THIS WAS AT 7PM, AT 10.40PM DETAIL.COM CANCEL MY ORDERD AND ASKED ME TO RESCHEDULE .THEY SEAI THE NETWORK WAS FULL, THATS CRAP....ORDER IN APRIL. LOST CUSTOMER THAT HAS 3 CARS

CRAPPIE SERVICE...  

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The guy came at 10 and worked until 2. No breaks. The car was so filthy I couldn’t bring myself to even drive it. He brought it back to life. Did the outside too. Polished up the headlights. I didn’t realize how bad they were. I can probably see better at night now. I’ll recommend your company to all my friends.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this a 0 star I would

If I could rate this a 0 star I would! Had a scheduled window for Sunday from 12-3pm got a message in the morning that the technician checked in and would have estimated arrival of 1:15pm ok great! Waited around and got a call at 2:05pm saying the guy had equipment issues and they couldn’t get anyone else to come out so would have to reschedule I asked for something to be done for the inconvenience and the guy put it in a 10% off for me to schedule and I couldn’t get another appointment til Thursday so again got confirmation of appointment for Thursday btwn 12-3pm sat around all day waiting had car cleaned out and ready and at 2:45 I hadn’t heard from anyone so I called customer service to let them know and I was told they would call the guy and see where he was at I then waited another half hour with no call back so I called again just to wait 6 minutes for the same guy to answer and say Crystal I can’t get ahold of him his phones not ringing and acted like it was no big deal and told me I could reschedule so I got upset and asked to speak to someone above him just to be told there was no one to talk to and that they couldn’t do anything for the inconvenience I can either cancel or reschedule and he was VERY rude and should not work in customer service! Needless to say I will NEVER waste my time on such an incompetent company ever again and you shouldn’t either go elsewhere

April 17, 2025
Unprompted review

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