detail.com Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience and efficiency of the process. Many people are thrilled with the quality of the work, noting that their vehicles look brand new and often exceed expectations. The staff is frequently commended for being professional, polite, and thorough, making the overall experience very positive. However, some customers also noted significant issues with scheduling and service delivery, including last-minute cancellations and unfulfilled commitments. A few other people also felt that the quality of the work was mediocre, and some reported issues with the final outcome of the service or a lack of professionalism from certain technicians.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the punctuality and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the meticulous attention to detail... See more

Product

Clients share positive opinions on product. Many customers are extremely happy with the results, stating... See more

Website

Customers consistently note positive experiences with the website. Many reviewers express satisfaction, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Detail was able to accommodate my request for next day service. The technician arrived right on time. I requested an interior clean only and my car was spotless. The price was reasonable. My technicia... See more

Rated 5 out of 5 stars

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with... See more

Rated 5 out of 5 stars

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good ag... See more

Rated 5 out of 5 stars

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again an... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Do not recommend


The technician arrived with a strong smell of marijuana.
He neglected to clean out several of the front compartments of the car.
He did not clean several plastic mats.
He did not clean the rug that goes in front of the backseat.
The tires were done but not the wheels at all.

Most frustrating is that the middle seat was broken and he did not tell us. When he left the one seat was folded in half, and soaking wet. We tried to put the seat up to dry, and it would not go up. We had to take it in for $179 repair. The seat could have broken, but if he could not raise the seat to dry, he should have told us.

Detail.com did provide a modest financial gesture.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Drove into my garage door damaging car

The employee who was cleaning my car drove into my garage door. Did not provide insurance information and only gave a phone number. The owner of the subcontractor and customer service from Detail.com gave me the run around. They did not fix the damage to my car which they had ask me to get an estimate for from an auto body shop or the damage to my garage door. Do not use this service.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company had a gentleman come…

Horrible company had a gentleman come out and wash and detail my motorcycle. I have a bagger it looked like he washed the bike did not Clay it and used a spray wax over the bike, which left a spotty residue over the bike and was also left swirl marks on the paint. Called customer service and they said they could send the same guy out to redo it. I did not want them sending them out afraid of him doing a worse job. Do not use this company.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

No more dog hair!

The interior of my car was so disgusting. Full of dog hair and mud. I was delighted to find detail! The techs arrived on time and all I had to do was unlock my car. A couple of hours later I saw the magic. Clean, free of dog hair and better than when I bought the car. Thank you detail!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

They Come to You!

I was thrilled to find an auto detail service that comes to your home! I was able to schedule an appointment for the very next day, and the Tech arrived promptly. Communication from start to finish was impeccable as I was notified via email/text/phone for the duration of process. My car looks great! Highly recommended!

February 17, 2025
Unprompted review
Rated 3 out of 5 stars

Mediocre work

Do not like the fact that the person that came cannot speak English this kind of makes me believe that he's not even a US citizen if he's an illegal then I don't know why you guys are hiring these kind of people the work was okay I'm not going to give it a thumbs up but it was better than what I could probably have done myself

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great job, well done

The techs kept me informed of their arrival time and how long the mobile detailing would take. They were friendly, courteous, and efficient in doing a terrific job. I wouldn’t hesitate to recommend detail.com to others or to use the service again.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Professional and communication were outstanding. Price is reasonable. Highly recommend!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Toyota tacoma

Great job. He arrived on time made it look so much better, Joseph was very polite and informative on other packages for future.

October 20, 2024
Unprompted review

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