detail.com Reviews 173

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the convenience and efficiency of the process. Many people are thrilled with the quality of the work, noting that their vehicles look brand new and often exceed expectations. The staff is frequently commended for being professional, polite, and thorough, making the overall experience very positive. However, some customers also noted significant issues with scheduling and service delivery, including last-minute cancellations and unfulfilled commitments. A few other people also felt that the quality of the work was mediocre, and some reported issues with the final outcome of the service or a lack of professionalism from certain technicians.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the punctuality and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Quality

Users describe positive interactions with quality, consistently praising the meticulous attention to detail... See more

Product

Clients share positive opinions on product. Many customers are extremely happy with the results, stating... See more

Website

Customers consistently note positive experiences with the website. Many reviewers express satisfaction, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Detail was able to accommodate my request for next day service. The technician arrived right on time. I requested an interior clean only and my car was spotless. The price was reasonable. My technicia... See more

Rated 5 out of 5 stars

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with... See more

Rated 5 out of 5 stars

When I decided to detail my daughter’s car I spent 2 days researching mobile detailers. I decided on Detail.com and booked a same day appointment. I truly did not think the car could look this good ag... See more

Rated 5 out of 5 stars

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again an... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Service scheduled btw 02:00-05:00pm. Details.com kept apar of the small time frames of when technician would be here. Brandon was timely. Spent a good 2 1/2 on my car and did an excellent job. Unfortunately it was raining for good part of the time he was here therefore the basic exterior washing was hard to tell. However tires were well cleaned and I was satisfied with it. Thanks.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Takes a lot to impress me and they blew me away!!!

I am still in shock with how they restored my car and truck. They kept us updated the entire time. Five stars isn’t even a high enough rating for them. The technician was extremely professional, thorough and caring. I would highly recommend them to detail your car if you want it done right. I had the best hard working dedicated technician I’ve ever seen he took zero short cuts. A++++

July 27, 2024
Unprompted review
Rated 3 out of 5 stars

Okay at best

The scheduling and payment were both easy and convenient but for the price of 300$ there is still very noticable stains on the seats, dirt inside the trunk door frame, and dust in the center console. It does look better than before and it does have noticable differences, but for the price I hope for perfection.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Archie arrived on time

Archie arrived on time. Very professional. What a difference inside and outside. Definitely will be recommending him to friends and family. 2 thumbs up

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

The team did a 5 ++ job

The team did a 5 ++ job, so pleased with how clean the interior of my truck is. They battled mounds of dog hair and won, my truck is beautiful again.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

I am sooo happy with the amazing job TJ…

I am sooo happy with the amazing job TJ & Jerry (from Detail.com) did today on my car. I really didn't think it could actually almost look new again. So worth it!!! I will definitely be telling my family & friends. Thank again guys...

July 13, 2024
Unprompted review
Rated 1 out of 5 stars

My $549 TITANIUM detail package looks BAD

My $549 TITANIUM detail package looks great from 10' away. after closer inspection it was not worth $549, I have had better detail results at my local car wash for less than $300. there are water/soap spots on the windshield, swirl marks on the paint and I am certain a clay bar was not used (using my clay bar on the fender resulted in a dirty clay bar. with many swirl marks and superficial scratches I am sure there was no polish used before waxing. Asking the detailer if a clay bar or polish was used he pretended he didn't understand the question and didn't answer. we had no communication problem before my question.would I ever use detail.com again...NEVER! Trying to contact detail.com to provide my comments, I keep trying without results!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great job

Jeremy arrived the same day in the first selected time window and did a great job with an extra dirty minivan (messy little kids). Kudos to Jeremy for a great job in spite of the 100 degree heat.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Louis Is The Best

Louis, the technician who performed the srvice, was pleasant was pleasant and efficient. My four dogs left him with plenty of hair and window smears to deal with and he did an incredible job. The interior of my car looks like new again.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusted with their customer service

Disgusted with their customer service . My son bought this course for me for £200 and paid through Clearpay. Everything was sent in his name and his email etc when it was a gift for me. I have emailed twice to ask them to change the course to my name as I can not access any course materials or sign in to the student portal. They haven’t even had the decency to email back. What a waste of £200!! Absolutely disgusting!!

July 4, 2024
Unprompted review
detail.com logo

Reply from detail.com

Hello. We do not offer any kind of "Courses" and are an American company It appears you have reviewed the wrong company. We kindly ask you remove this review.

Rated 5 out of 5 stars

The detail.com technician arrived early…

The detail.com technician arrived early in the window of time that I was given. He was very polite and professional from start to finish. He did a fantastic job on detailing my 2014 4Runner which was not an easy chore as I have used my truck off road in extreme conditions often for the entire ten years I have had the vehicle. I had selected an inside and outside package deal with per hair removal. I am VERY happy with the detailing and the level of friendly and professional service. I will gladly use detail.com in the future and have already recommended them to my wife for her car.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Elmer was elite

Elmer was elite. Couldn’t be happier with how he performed and took care of our two cars. I will use him and detail.com from here on out.

June 27, 2024
Unprompted review

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