DETOMASO WATCHES Reviews 

519
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I was given a SORPASSO as a present. The watch is of excellent quality and great value for money. Have no doubts in buying one these watches are excellent. Highly recommended, regards Martin.

Rated 3 out of 5 stars

Chrono D10 Solar Great design, looks striking. No problem with the order or delivery. It arrived earlier than expected. As for the build quality - no! Not the best movement (Seiko) A little clonky. No... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased a VOLTRE CHRONO FIRST EDITION WHITE BLUE D14-03-73 for my son's birthday. Great smart looking metal watch with contemporary but still classic design. There was an added bonus of h... See more

Rated 5 out of 5 stars

Overall the experience was good. The product is solidly built and matches description. I did almost give 4 stars, however, because my order took longer than I expected even though their website said t... See more

Company details

  1. Watch Manufacturer

Written by the company

DETOMASO Uhren sind umgeben von der Aura klassischer Sportwagen und Leichtigkeit eines Roadtrips. Unser Ziel: zu neuen Impulsen anregen und eine Inspiration im hektischen Alltag sein. Diese Message verpacken wir in dynamischen, außergewöhnlichen Designs. Gleichzeitig können wir hochwertige Uhren zu einem fairen Preis anbieten, weil wir von der Uhrmacherei bis zum Online Shop alles selbst in die Hand nehmen. Auch mit unseren Partnern und Zulieferern arbeiten wir auf direktem Wege zusammen. Die Einsparungen, die wir dadurch haben, geben wir an dich weiter. So ermöglichen wir jedem das Momentum von DETOMASO zu erleben.


Contact info

3.8

Great

TrustScore 4 out of 5

519 reviews

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No recent history of asking for reviews

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Replied to 68% of negative reviews

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3.8

All reviews

(519)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional quality and appearance

The quality and appearance of each watch I have purchased has been exceptional. The easy change straps are a great idea. I am very happy with my 2 watch purchases. My purchase of 3 different straps also compliment the watches ⌚️

September 5, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear David,

Thank you for your warm words, we are delighted that you’re happy with your purchases and truly appreciate your support!

Rated 5 out of 5 stars

Very happy with site and watch

The website is the easiest most full feature site to shop on—great pictures with many views of the same watch. The watches are great-looking, and good quality timepieces. Very affordable, excellent for presents.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased two of these watches…

I have purchased two of these watches this past year...they are quality watches, and I have received several compliments on them.

Their customer has been amazing, and I would recommend this watch to anyone. It's a stylish brand, and I can guarantee that you will get compliments.

January 9, 2025
Unprompted review
Rated 4 out of 5 stars

No customer service number…

I can't find a customer service number or any phone number if there's no number and address I don't buy I have been mugged off once or twice before. Lovely watches its a shame I will never own one..

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Husband's January 1st 2025 Birthday gift🎁

My husband wanted a watch for his birthday on 1st January 2025.
He wanted a smart dress watch that you can also see in the dark.
His favourite colour is blue so I got him a blue face with gold accessories & tan leather strap.
I ordered it on boxing day and it arrived today, Saturday.
So, I gave my husband an early birthday gift.
It's exactly what I ordered however better in reality the service was quick and he absolutely loves it, hence he is wearing it now & is very proud.
Excellent service & value for money.
Thank you to an excellent team and wishing you all a happy new year 2025 ✨🥂

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Hard to pick just 1 to buy

I received my first Detomaso Sorpasso Green Chrono watch a few weeks ago. I loved the look, feel and features of the watch. So much so, that today I received my second shipment of two additional watches, which are yellow and red. I love the design of the Detomaso Sorpasso Chrono collection. It's difficult to just choose one to purchase, as you can see. After the holidays, I will be purchasing another two. Customer service has been fast! I had a question, emailed them and they responded within a few hours.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Sent numerous emails concerning the…

Sent numerous emails concerning the fault with my watch (ie the fingers have fallen off and are now at the bottom of the screen) what have I heard from detamaso absolute zero ridiculous customer service ,and the watch well?I have bought better off a cheap market.

Just to update I received a reply from detamaso watches and to be blunt it is ridiculous, the're reply was sorry to hear about your experience,the watch is just out of gurantee, so we can offer you a new watch at discounted price or we have favourable rates on repairs WHAT? Pay to fix their fault! they honestly think I would buy another piece of overpriced junk were the fingers fall off pathetic I requested a full refund which should be standard on faulty merchandise, so basically I replied to them ,informing them of my total dissatisfaction at their offer ,which I am willing to share .

October 21, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear John
thank you for your feedback. We’re sorry to hear you’re dissatisfied with your purchase and our customer service. We’d like to provide some transparent and detailed information regarding the situation:

Your purchase was made over two years ago—in October 2021—and our watches come with a 2-year warranty period. Within this timeframe, we cover all repair and service costs for issues not caused by misuse. However, as this warranty period has expired, we are unfortunately unable to offer a free repair.

That said, we genuinely want to support you and offer solutions even beyond the warranty period. Therefore, we provided the option of a repair at a discounted rate. Alternatively, we offered a new model at a special price. This is an additional service we extend to help our customers, allowing for options without bearing the full cost after the warranty has expired.

Our goal is to continue supporting our customers fairly, even beyond the warranty period. If you have any further questions, feedback, or if there’s anything else we can assist you with, please don’t hesitate to reach out.

We hope this gives you a clear understanding of the situation, and we’d be happy to have the opportunity to continue serving you as a satisfied customer.

Rated 2 out of 5 stars

Non- readable date numerals... be aware.

D10 Olive/Orange - nice watch, great design.

But date numerals are impossible to read, as they are done in almost same color as the olive green disc in middle of the watch. My friends have also tried to read the date, but only after takeing af picture with the phone, and emphasized the picture, it has been possible to read the date.

Looking at the webpage the numerals are easy to read, but the ´date numerals in actual watch differs significantly from the picture on the webpage.

I have contacted Detomaso directly in this matter, and they have given this answer:

QUOTE: "Yes, the current design of the watch with the less legible numbers is indeed intentional. We want to convey a certain aesthetic and modernity with this design, which perhaps deviates from traditional legibility. It may well happen that product images shown on our website are sometimes presented in a slightly optimised or idealised form in order to highlight the essential features and give the customer the best possible view of the product" UNQUOTE.

So they confirm, that the pictures differs from the real watch. They do not draw attention to this on the sales side.

The D10 is a good quality - but before buying anything from Detomaso, just be very aware, that the watch you think you are buying from the web-page, may vary on essential points from the watch you where looking at on the web-page.

October 1, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Jesper,
Thank you for taking the time to share your detailed feedback about the D10 Olive/Orange. We're glad to hear that you appreciate the design and quality of the watch. However, we understand your concerns regarding the readability of the date numerals and the difference between the actual watch and the images on our website.

Our goal with the D10 design was to create a modern and aesthetically distinct watch. The subtlety in the color of the date numerals is indeed intentional to maintain the overall design theme. We acknowledge that this can make reading the date challenging, especially in certain lighting conditions.

Regarding the discrepancy between the watch and the website images, we strive to present our products in the most accurate way possible. We are taking your feedback seriously and will review how we present our products online to ensure expectations align more closely with the actual product.

We appreciate your understanding and your willingness to share your experience. Should you need any further assistance or have more questions, our customer service team is always here to help.

Rated 1 out of 5 stars

No returns despite 30 day promise

The design looks nice but not practical since orange strap is a real struggle to put on and off. Date is impossible to read without a magnifier. Long sweep second is static unless stop watch is used. Actual hands are difficult to see. Cannot read in dark! 30 day easy refund is a joke. Tried this on their hub and said that returns are not available for this country - UK! Just sent message to their customer service and return message said that they will respond within a week! Probably will run until 30 day return expiry. Avoid at all cost! I wish I had never bothered! Rubbish!

October 2, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Boltfoot,

We're sorry to hear that you’re not satisfied with your purchase and had trouble with the return process. Our customer service team will gladly send you a free return label for your order. To assist you promptly, we kindly ask you to provide us with your customer details. This will help us process your request and send you the return label as quickly as possible. Alternatively, you can also reach out to us directly at feedback@detomaso-watches.com.

We want to ensure a smooth return experience for you.

Rated 3 out of 5 stars

Sorpasso Red/Blue

Update: De Tomaso finally sent a replacement winder so it's only fair I increase the rating a bit.

As you'll see from my review below I was initially very impressed by my ordinal purchase. Sadly, after only 4 months the winder stem came loose and was lost while was wearing the watch meaning I can longer set the correct time.
I contacted DeTomaso to find out if I could get a replacement stem but the email I got in reply asked me for my original number for some reason. Anyway, I supplied the order number as requested and I've heard nothing since. I'll take it to a local watch repairer to see if they can fix it, but the service I got from DeTomaso was appalling. I won't be using them again!

I'd been looking for an affordable, red chronograph for some time when I came across the stunning red & blue DeTomaso Sorpasso. The watch was delivered to me here in the UK within 3 days and looks even better in real life. A great addition to my collection.

October 1, 2024
Unprompted review
Rated 2 out of 5 stars

Sell'n'run

Sell'n'run, Pump'n'dump kinda business. Watches have very cheap feel. Service - don't answer for weeks. Don't offer any solutions. Once you try to claim for a return, they tell the window has expired. Avoid!

September 26, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Hi,

We are very sorry that our products couldn't convince you.
Regarding the quality of our watches, we can assure you that we take our quality and service promise very seriously in order to offer products with a good price-performance ratio and great design.
You can only cancel your order within a specific period.
If that period has passed, please contact our customer service: feedback@detomaso-watches.com

We will assist you quickly in your case, and you don't need to worry.

Rated 1 out of 5 stars

No customer service

Ordered and paid for a watch in August this year , I emailed them asking about delivery date only to be told the watch was not going to be delivered as it was out of stock even though it was supposed to be a limited edition. Absolutely terrible communication from this company first and last time I will order from them

September 24, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Joseph,

We didn't want to upset you and would like to apologise.
Please note that we do not offer a telephone service. Instead, we attach great importance to processing your enquiry quickly and reliably by email. This enables us to offer you the best possible service.

Unfortunately, we have not received a new email from you. We dealt with the last message with the cancellation request immediately and initiated the refund.
If you have any questions, please contact us at: feedback@detomaso-watches.com
We will help you quickly and are here for you.

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