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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Reasonably priced. Quick scheduling of the appointment and love that they come to you! Made it painless and very easy. Great business model!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great PC support service

Speedy response to deal with PC crash. Technician who attended aas. Personable,friendly and knowledgeable. Problem resolved within 20 minutes. Great service!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Had a Mac crash problem

Had a Mac crash problem. Contacted late Thursday. Phone call on Friday. Appointment arranged for Monday. Technician arrived as promised on Monday morning Problem resolved and Mac back in action
Great service!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgable, clear & helpful

Knowledgable, clear & helpful. Obviously know their stuff, will tell you detailed tech stuff if you want to know but also talk in normal language. Highly recommended.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from device Doctors

Amazing service from device Doctors? The lad that came to mine ( sorry did not get your name) Was excellent. Followed my instructions correctly as where to find me as I’m a little remote in the countryside. I highly recommend this company. Excellent work, thank you so so much.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Used these guys before on some computer…

Used these guys before on some computer and I phone related stuff and they sorted it rapidly and at a very fair price.This time I had a cinema room which was not functioning,relating to installation of speakers,new amplifier,surround sound set up and connection with extising TV.It was a tricky job,which they completed with enthusiasm!!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Not enough superlatives to list

What can I say, great guys, all of them. Dan took the fact that the PC was having issues personally and made it his mission to resolve it. After home visits, taking the PC away and numerous phone calls (At weekends I might add) sadly the issue was Intel's end and no reflection on Dan and the boys. This didn't stop Dan giving a ton of advice on component replacement and again more phone calls. Don't think "Will these guys help?", they WILL and will be super professional and courteous throughout and will treat your PC as if it is their first born.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I had a great experience with Device Doctors. I got them to build me a custom PC. I worked with Dan who took time to listen and understand my requirements and was a pleasure to deal with - his enthusiasm and level of care was second to none. Highly recommended.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Ace service that works.

Great phone customer service and friendly staff in person who help and support and get the job done. Will recommend and probably use these guys again!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

We booked and got an appointment that suited us within 2 days. They turned up on time and fixed the phone quickly and without fuss. Thank you very much!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

After contacting the PC manufactures who could not help and a competitor who diagnosed the issue as terminal, I contacted Device Doctors who knew straight away what the issue was, collected the PC same day repaired and returned it the following day and pleased to say all seems to be working well.
All done politely, very efficiently and at a reasonable cost.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Excellent service,Brandon was very helpful.Would highly recommend and they come to you which is even better.Definitely worth the money .

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - actually carried out in my drive! Would certainly use Device Doctors in the future and would highly recommend.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Top job

Seemingly 'no job too big' for these guys. Got my data back from an otherwise dead iPhone. Very helpful & honest conversations. Would highly recommend to anybody wondering if these are the guys to trust your device with.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from their representative, Brendan. I explained the computer problems and he dealt with them efficiently. He gave me lots of additional advice and was nice and friendly.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

I called Graham when my laptop…

I called Graham when my laptop unexpectedly powered off. He responded within the hour with general questions and directions to their new office space. There was no charge for the initial assessment and the charger, which was fairly new, was found to be the fault. With no repair necessary he still took the time to cover options to replace my 2013 mac and the varying service plans they offer to set up new models, all explained in terms a 'non techy' could grasp. Thanks Graham. Much appreciated.

June 18, 2024
Unprompted review

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