Soanes CyclesReviews 

193
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent professional service from a good local cycle shop. Good communication from online staff. Only downside is more TNT than the shop, but when I spend £1700 I really expect free postage, yes I... See more

Rated 5 out of 5 stars

Bought Genesis carbon forks, £50 less than anywhere else. Good communications and delivered by TNT, two working days after ordering. Parcel left exactly where I asked them to leave it whilst I was not... See more

Rated 5 out of 5 stars

My sons electric scooter arrived after just 3 days, he was so happy with it but disappointed it arrived scratched. After emailing Soanes a partial refund was offered which my son accepted. Communicat... See more

Rated 5 out of 5 stars

These guys are great. They've looked after our family's MTBs for a few years and always give good service. Recently had to swap out a shifter they had fitted previously which inexplicably broke after... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Soanes Cycles is a family run cycling shop based in Colyton, Devon. Established over 100 years ago. We sell all types of new & used bikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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No history of asking for reviews

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4.9

All reviews

(193)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Genesis Tour De Fer 30 online purchase

I ordered a Genesis Tour De Fer 30 online. This is the first time I have bought a bike this way. Soanes were very helpful in answering my queries , the bike was perfectly set up and securely packaged. Delighted with the entire experience and would recommend Soanes

January 13, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, advice and knowledge about the bike and what I would use it for. Frank and honest advice about cycle to work and my needs.

Currently 50 miles in to what is shaping up to be one of the best bikes I’ve ever owned.

July 14, 2025
Rated 5 out of 5 stars

Quality bikes

Quality bikes, great choice with knowledgeable staff.
Just bought my 2nd bike from Soanes, last one was 25 years ago! Delivered with care.

March 12, 2025
Rated 5 out of 5 stars

These guys are great

These guys are great. They've looked after our family's MTBs for a few years and always give good service. Recently had to swap out a shifter they had fitted previously which inexplicably broke after very little use so they fitted me a much better brand which works perfectly - for trade price. Daft shop dog too.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service!

Absolutely brilliant service!! My daughter was doing bike ability at school today when she came off her bike and broke the breaks. I took her bike to the lovely guys at soanes and they had it fixed in about half an hour. A very happy daughter so thanks so much. Just a super service so thanks again.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really fast delivery, box was missing a part but a quick phone call and it was sent out first class and received the next day! Great customer service, highly recommended 😃

September 4, 2023
Rated 5 out of 5 stars

I’d just had my trusty Ridgeback stolen…

I’d just had my trusty Ridgeback stolen and rely on my bike for work. So was a relief to find the same model at a good price with Soanes. Online ordering was easy and got clear updates about delivery. Arrived quickly and was back on the road three days from order to delivery. Thank you!

August 2, 2023
Rated 5 out of 5 stars

Excellent.

Great service from a local company, dealt with in a professional manner and at a great price. Will definitely use again, and recommend to others. First class.

May 17, 2023
Unprompted review

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