Soanes CyclesReviews 

193
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent professional service from a good local cycle shop. Good communication from online staff. Only downside is more TNT than the shop, but when I spend £1700 I really expect free postage, yes I... See more

Rated 5 out of 5 stars

Bought Genesis carbon forks, £50 less than anywhere else. Good communications and delivered by TNT, two working days after ordering. Parcel left exactly where I asked them to leave it whilst I was not... See more

Rated 5 out of 5 stars

My sons electric scooter arrived after just 3 days, he was so happy with it but disappointed it arrived scratched. After emailing Soanes a partial refund was offered which my son accepted. Communicat... See more

Rated 5 out of 5 stars

These guys are great. They've looked after our family's MTBs for a few years and always give good service. Recently had to swap out a shifter they had fitted previously which inexplicably broke after... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Soanes Cycles is a family run cycling shop based in Colyton, Devon. Established over 100 years ago. We sell all types of new & used bikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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No history of asking for reviews

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4.9

All reviews

(193)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

A bike shop that actually delivers - and answers the 'phone!

Soanes have been a breath of fresh air. Having had a bad experience trying to buy a new bike from another retailer (after 3 weeks of chasing following the order - by email only, as 'phone off the hook - for news of where the bike might be, I was eventually told that the courier had "lost" it). So I Ordered a new bike at Soanes online last Saturday afternoon 30 mins before Soane's closing time, got a dispatch email first thing Monday, and the (really well packaged) bike arrived the next day at lunchtime. Best of all, the Soanes team actually answered the 'phone when I had cause to call them. Thanks for a good experience, would definitely return to Soanes in future.

November 13, 2020
Rated 5 out of 5 stars

Simply Brilliant

Excellent straight forward no hassle service. We had previously ordered a bike from Evans Cycles in June and were expecting delivery in November - in November they cancelled the order. This was for my son's birthday which was in September and he had been patiently waiting for his new bike. He was devastated to hear this. Luckily, Soanes Cycles had a similar bike in stock - we ordered it, it arrived 3 days later and he is over the moon with it. Thank you!

November 6, 2020
Rated 5 out of 5 stars

Genesis Equilibrium frameset purchase

Great deal on outgoing model year Genesis Equilibrium frame + fork, including free P&P.
Fast and efficient service: extremely well packaged and despatched immediately using a tracked next day delivery service.
Just how on-line shopping should be.

November 3, 2020
Rated 5 out of 5 stars

We couldn't fault the service we had…

We couldn't fault the service we had when ordering my daughters bike online for her birthday. Ordered it late one evening & then spoke to a guy in the shop the following morning who ensured it was sent out that day so it was here in time for my daughters birthday. Excellent service

October 24, 2020
Rated 5 out of 5 stars

Great service

Great service, ordered Wednesday afternoon arrived next day with free postage, absolutely brilliant.
Quality product at a bargain price
First time I've ordered from this company, very impressed.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Madison Stellar Waterproof

I haven't used the item yet, but it arrived very quickly.
The item was at a much lower price than on another online retailer.
Only issue...No receipt in package..
Lucky I don't have to return it or it may have been a little difficult??

October 3, 2020
Unprompted review
Soanes Cycles logo

Reply from Soanes Cycles

Good to hear the item arrived safely! We don't include paper receipts unless requested as all you need is your order number when contacting us if you have any problems (which you can find on the emailed order receipt)! 😃

Rated 5 out of 5 stars

Can’t ask for more

I got a bit lucky getting a good deal on an ex demo item, but it was ordered
at night and despatched the following morning. Lots of communication throughout. Very happy with the product. Thanks Soanes!

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great buying experience

I ordered bike through eBay after speaking with the shop about the model, very knowledgeable and helpful. The bike arrived 3 days later (delayed by a day by courier, not the shop’s fault) and was packed very well. Set up easy and quick, bike in perfect condition. I’ll check with Soanes first when sourcing next bike.

September 6, 2020
Unprompted review

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