Dext Reviews 1,884

The experience was good overall, although it wasn’t as quick as I had hoped. I ended up needing assistance over a call instead of through chat. But anyway, query was resolved, so thank you :)

Dext is an awesome app I use in connection with online bookkeeping software. The technical support is super. I only gave four stars because there is no support on weekends which I work a lot of.

Great helps with receipt’s and accounting

Great support, would highly recommend. 5*****

Correspondence was great and very fast, such an easy company to deal with.

The software is intuitive, reliable, and incredibly efficient. It saves us countless hours of manual data entry. The integration with accounting software is seamless. Dext consistently delivers accurate data extraction, capturing key details from receipts and invoices with remarkable precision.

No phone support and slow useless ticket system

Súper un gain de temps pour les collaborateurs et les clients

Application incroyable d’une grande aide !

Excellente application et dématérialisation.

Software is great when it works, but the customer support is terrible.

The "Live chat" messaging service should be renamed "Offline chat". I don't think I've ever used a Live chat service which has been so poor. The support team take hours to reply, when they do it's often a generic message which didn't even mention the original question. It's just not acceptable as a paying customer. I'm thinking of using chat gpt and make.com to bypass the need for Dext, as I'm not a mug.

This was the worst experience I've ever had. I canceled my subscription twice — once directly in the app, and again by contacting their customer support via email. Despite that, I was still charged. Truly unbelievable. Feels like a scam.

UPDATED 21/07/25: After posting the below review I had Davide call and sort this issue out for me, I'm still paying for more than I need but the change in contract they offered me was much more affordable for me and much nearer the actual use I needed.

Original:
A client I recently took over wanted to continue using Dext for their records. I looked online to get a subscription to take it over and chose the practice essentials one for what I thought was an annual price of £165+VAT. I was really happy and signed up the two clients under my practice account.
Roll forward to a month later I get an invoice for another 165+VAT. Confused by this at first until the penny finally dropped I'd actually signed up to £165+VAT a month. A plan so over the top for my needs I would never have purchased it had I understood properly at the time.
I contacted Dext support confident they'd empathise with my error and move me to a more sensible plan such as 2 subscriptions of Business essentials which would cost 1/3rd the current price I was unintentionally paying.
So far I've had no way to contact the support team, tickets I set up get closed down. A random mobile number has rung me twice in the last 2 days with a guy saying he's brand new to the business there's nothing he can do to help me and he'll need to talk to his manager and ring me back.
I feel this should be a really simple solution where I'm moved to a different subscription but so far it feels like they have no interest in helping and just want to enforce an annual contract on me that I can't afford and wouldn't have signed up for had I fully understood the price of it.

Unless this gets resolved soon I will never be using this software again as it's left a really sour taste in my mouth and will advise all current and future clients to steer clear.

No access to file - I quickly got through from the helpful bot to an agent. He picked up on the issue quickly and responded straight away. I copied the chat and sent the instructions to the client to follow. whole chat took 20 mins. Thank you for you prompt service

Deyan responded to my request very quick. I thought it would take me 24 hours to get hold of the technical team as it was queuing at that time. She is very polite, professional, knowledgeable and helpful. She made sure that i am satisfied or have met my needs before closing the ticket. Thank you

The difficult issue was resolved quickly and easily

I have found Dext support to be prompt, accurate, and they do excellent follow-up.

I had a question that got answered in a professional manner.

Apart from being great software so that clients can upload their paperwork, searching in the Archives is also good for locating paperwork. You can save the file via Dext to the software or even download it to your file system or print it.
Dext Help is also brilliant, as you can chat in real time to a human as long as it is business hours else you send them a message and they DO reply within the timeframe. Brilliant service all round I say.