Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, helpful support is always available when I need it. If something falls outside their scope, they’re equally great at directing me to the right person. Yasmin has been an excellent point of c... See more
Company replied
We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements. When we changed the email address we did have an issue which was quickly reso... See more
Company replied
DEXT has been a game-changer for our team. Streamlining our credit card, petty cash reconciliation process, making our workflow far more efficient and less time-consuming. The connection between... See more
Company replied
Company details
About Dext
Written by the company
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Contact info
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, United Kingdom
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The response was quick & friendly.
The response was quick & friendly.
After answering a few questions, Neda checked & came back again to confirm I had deleted the correct version of a client set up twice in error.
June 11, 2025
Unprompted review
Reply from Dext
Thank you for the kind feedback! We’re happy to hear Neda was able to assist you promptly and clearly. Let us know if you ever need further help!
First in class
We have been using Dext for 7+ years.
First in class app, world-class support
June 11, 2025
Unprompted review
Reply from Dext
Thank you for your continued trust over the years! We’re glad to hear Dext and our Support team have made a positive impact.
A+ for Service and Software Quality
Very happy with the software and customer service. Support responds via chat within a short time of contacting them and resolved my issues promptly. The software itself is very useful and well organized. Much better than other software I have tried.
June 5, 2025
Unprompted review
Reply from Dext
Thank you for the kind words! We’re really glad to hear that both the software and our Support team have met your expectations. It’s great to know Dext has made a positive difference compared to other tools you’ve used. We’re always here if you need anything!
Reply from Dext
You’re very welcome, and thank you for the kind words! We truly appreciate your feedback.
Awesome customer support
Swift, comprehensive and detailed assistance. Awesome customer support
May 29, 2025
Unprompted review
Reply from Dext
Thank you so much for your kind words! We’re really glad to hear that our Support team was able to assist you so thoroughly. We truly appreciate you taking the time to share your feedback!
Excellent tool for bookkeeping and client management
Dext has completely streamlined how I handle receipts, invoices, and expense reports for my clients. The automatic data extraction is impressively accurate, and the integration with Bright Books saves me hours every week. Support has always been responsive and helpful when I’ve had questions. It's an indispensable tool in my day-to-day work as a bookkeeper.
May 29, 2025
Unprompted review
Reply from Dext
Thank you so much for taking the time to share your experience! We’re delighted to hear that Dext has made such a positive impact on your workflow and that the integration with BrightBooks has been saving you valuable time. It’s also great to know our Support team has been helpful when needed.
Very good service
Very good service, helpful staff, make bookkeeping a breeze and the sort function make it better than other software like autoentry
May 28, 2025
Unprompted review
Reply from Dext
Thank you for the great feedback! We’re really glad to hear that Dext is making your bookkeeping easier and that our team has been supportive. Don’t hesitate to reach out if there’s anything else we can help with!
I had an excellent experience with the…
I had an excellent experience with the IT support I received regarding Dext. The agent was knowledgeable, patient, and very efficient in resolving my issue.
May 26, 2025
Unprompted review
Reply from Dext
Thank you for the kind review! We’re glad to hear our Support team was able to help. If you ever need anything, don’t hesitate to reach out - we’re always here to assist.
Great system, helpful staff
Very useful system for getting receipts into Xero etc. Very helpful customer service.
May 26, 2025
Unprompted review
Reply from Dext
Thank you for your review! We’re pleased to hear the system’s working well for you and that our team has been helpful. If there’s ever anything you need, just let us know - we’re happy to help.
Love Love Love Dext
I love using Dext. It is easy to use and I love the fact that all the information is on one platform. Add to that the fact that I am able to use it either as an app or on my laptop makes it super convenient.
May 23, 2025
Unprompted review
Reply from Dext
Thanks for sharing! We’re happy to hear Dext is making your day-to-day easier.
Absolutely love this software
Absolutely love this software, it saves so much time as not entering invoices manually its simply drag and drop and it picks up all the relevent info and sends it to our accounts software ready for payment. Used it for 2 years now and its brilliant and getting better.
May 9, 2025
Unprompted review
Reply from Dext
Thank you for the positive review! We're delighted to hear that Dext has been saving you valuable time.
Money well spent on a subscription.
Dext make it so much easier to run my business. The program is easy to use and the help centre is always there and super fast, describing things I don't understand.
May 2, 2025
Unprompted review
Reply from Dext
Thank you for the great feedback! It’s so good to hear that Dext is helping to simplify things for you and that the Support team has been clear and quick when needed. Let us know if you ever need anything else!
Dext - Time effiecient, fabulous and easy to use
I do the books for my husband alongside my full time day job and Dext has just transformed my life. It saves me so much time and I don't have to chase the guys for the receipts that they usually loose. It used to take me hours to do the VAT return each quarter, now I just keep on top of matching receipts to payments weekly which takes a few minutes then the VAT return is literarily the push of a button. The accountant has access so I don't even have to save all the paper to send to them it is absolutely fabulous. I was a little nervous about using the app but I just wish I had done it sooner. The interoperability with Sage accounting makes this product a must have.
April 30, 2025
Unprompted review
Reply from Dext
Thank you so much for your thoughtful feedback. We're really glad to hear how much Dext has helped simplify your workflow and save you time. It's great to know the integration with Sage is making a difference, too. If you ever need anything, we're here to help!
One of my favourite bits of software
One of my favourite bits of software. Incredibly accurate, seamless integration with Sage, saves us loads of time - perfect for a small business like ours. And the great thing is the price, a fantastic price for the service you get.
April 30, 2025
Unprompted review
Reply from Dext
Thank you for the kind words! We're happy that Dext is saving you time and working well for your business.
I am new to Dext and trying to navigate…how to change a bill to an expense.
I am new to Dext and trying to navigate through the web app. So far, I find it very user friendly. I had a few questions and contacted support for assistance. They provided me with links and descriptive "How Too's" to help me out. The support I received was amazing and so helpful. I was able to complete the process I needed assistance with and more. Thank you so much!!
April 23, 2025
Unprompted review
Reply from Dext
Thank you for the positive review! We're glad to hear our Support team was able to help. If any other questions come up, feel free to get in touch - we're always happy to help!
Absolute nightmare
Absolute nightmare. No communication
logged a complaint and no one got back to me. No help at all. I had a client with no access and they refuse to speak over the phone. I asked and was on the phone getting a sales pitch before I even seen the product
April 25, 2025
Unprompted review
Reply from Dext
We're sorry to hear about your experience. We'll be in touch shortly to help get this sorted and make sure you’re properly supported. Thank you for your patience!
awesome tech support
awesome tech support, very quick and very solution driven, a pleasure to engagement with
April 24, 2025
Unprompted review
Reply from Dext
Thank you for the kind words! We're happy to hear your experience with our Support team was helpful. If you have any other questions, feel free to reach out anytime!
Lyra was brilliant
Lyra was brilliant in her communications, great instructions and inciteful. She kept tabs on how the support was progressing and was timely in her responses. We successfully got a resolution.
April 24, 2025
Unprompted review
Reply from Dext
Thanks so much for sharing! We're really glad to hear Lyra’s support made a difference and that everything got resolved smoothly.
Dext is so sly in in there terms and…
Dext is so sly in in there terms and conditions. So they just renew your contract for another 12 months if you forget to cancel. A trap to and a behaviour I find unethical and duplicitous.
April 15, 2025
Unprompted review
Reply from Dext
We’re sorry to hear this has been your experience. We want to help get things right - your account manager will be in touch shortly to assist.
Dext is easy to use
Dext is easy to use. All I had to do was email my order confirmation to the email address and Dext took care of the rest. All the details were extracted automatically from the email. Dext is a great app.
April 14, 2025
Unprompted review
Reply from Dext
Thank you for taking the time to write a review. We're glad to hear Dext has been valuable to you and truly appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.