DFS Worldwide Reviews 45

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

All my business ended up with DFS purely because of their outstanding service. Elena, Gizem and Jermaine thank you for always being there.

Rated 5 out of 5 stars

First time import of oversized air freight from the UK to Australia. Ice made the process as simple as it could be. They took care of everything from pick up from northern England, consolidated packa... See more

Rated 5 out of 5 stars

I have just shipped some belongings from Wales to Cape town, this in what has proved very difficult times Darja is the person I dealt with who arranged the freight for me Personally, Fantastic c... See more

Rated 5 out of 5 stars

Throughout the process that lasted less then an afternoon Ms. Gizem orchestrated thus facilitated everything in a timely and supportive way leaving me just for a two-pager print out. That means I’m in... See more

Company details

  1. Shipping Service

Written by the company

DFS Worldwide is an independent privately owned freight forwarding, logistics management and international shipping company, that provides exceptional services to commercial clients, private individuals and agents worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. First time we have used this company and will 100% use them again and will recommend them.

Thank you George & Amir you made this a no stress transaction.

If I could give you 6 stars I would thank you again.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Wanted to move homes in the middle of the pandemic and got in touch with DFS Worldwide. Darja was the one in correspondence and was extremely helpful. They saved me the hassle of looking for alternative arrangements from Scotland to England and were very quick in responding to emails.

Ultimately I did not end up using their service to ship, but that was due to other factors.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

I have just shipped some belongings…

I have just shipped some belongings from Wales to Cape town, this in what has proved very difficult times

Darja is the person I dealt with who arranged the freight for me

Personally, Fantastic customer service, even dropped me an e mail following receipt of goods to check all was good

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

Messed up my invoice and sent the wrong…

Messed up my invoice and sent the wrong CI to HMRC, increased charges, moved shipping dates, no notification of delivery very last minute.

Very rude staff, they just dump your shipment to a lorry company and wash their hands. Use them if you want major issues.

July 6, 2020
Unprompted review
Rated 1 out of 5 stars

Extremely unhelpful and rude

Extremely unhelpful and rude
I made a general enquiry about importing items and was spoken to rudely and without my query even being heard I was told to send an email.
I said:Sorry what do you mean? I don't know what information you need so how can I send an email if I don't know what you information you need?
The salesperson started shouting how do I know what you want?
I called back to speak to a manager to discuss the rude service, they put the phone down on me.
Avoid, avoid, avoid...

January 20, 2020
Unprompted review

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