All my business ended up with DFS purely because of their outstanding service. Elena, Gizem and Jermaine thank you for always being there.
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See what reviewers are saying
First time import of oversized air freight from the UK to Australia. Ice made the process as simple as it could be. They took care of everything from pick up from northern England, consolidated packa... See more
I have just shipped some belongings from Wales to Cape town, this in what has proved very difficult times Darja is the person I dealt with who arranged the freight for me Personally, Fantastic c... See more
Throughout the process that lasted less then an afternoon Ms. Gizem orchestrated thus facilitated everything in a timely and supportive way leaving me just for a two-pager print out. That means I’m in... See more
Company details
Written by the company
DFS Worldwide is an independent privately owned freight forwarding, logistics management and international shipping company, that provides exceptional services to commercial clients, private individuals and agents worldwide.
Contact info
Unit 7 Marlin Park, Central Way, TW14 0XD, Feltham Middlesex , United Kingdom
- 020 8867 0904
- sales@dfsworldwide.com
- dfsworldwide.com
Absolutely fantastic service
Absolutely fantastic service. First time we have used this company and will 100% use them again and will recommend them.
Thank you George & Amir you made this a no stress transaction.
If I could give you 6 stars I would thank you again.
Great customer service
Wanted to move homes in the middle of the pandemic and got in touch with DFS Worldwide. Darja was the one in correspondence and was extremely helpful. They saved me the hassle of looking for alternative arrangements from Scotland to England and were very quick in responding to emails.
Ultimately I did not end up using their service to ship, but that was due to other factors.
I have just shipped some belongings…
I have just shipped some belongings from Wales to Cape town, this in what has proved very difficult times
Darja is the person I dealt with who arranged the freight for me
Personally, Fantastic customer service, even dropped me an e mail following receipt of goods to check all was good
Messed up my invoice and sent the wrong…
Messed up my invoice and sent the wrong CI to HMRC, increased charges, moved shipping dates, no notification of delivery very last minute.
Very rude staff, they just dump your shipment to a lorry company and wash their hands. Use them if you want major issues.
Extremely unhelpful and rude
Extremely unhelpful and rude
I made a general enquiry about importing items and was spoken to rudely and without my query even being heard I was told to send an email.
I said:Sorry what do you mean? I don't know what information you need so how can I send an email if I don't know what you information you need?
The salesperson started shouting how do I know what you want?
I called back to speak to a manager to discuss the rude service, they put the phone down on me.
Avoid, avoid, avoid...
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