DHB Oral Healthcare Ltd Reviews 318

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the promptness of the delivery service, with many items arriving quickly, often the day after ordering. People are also very satisfied with the quality of the products received, describing them as authentic and excellent. The overall service is consistently praised for its efficiency and speed, making for a positive first experience for many consumers. However, some people mentioned that while delivery was fast, there was no indication of when their package would arrive.

What people talk about most

Delivery service

Consumers find the delivery service to be positive. Many reviewers highlight the quick and efficient... See more

Product

Reviewers mention positive feedback about product. Customers are very happy with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with my purchase, quick delivery, good quality of the products

Rated 5 out of 5 stars

Very competitive prices on Phillips toothbrush heads - very fast delivery - was apprehensive reading some reviews but great service - will use again


Company details

  1. Dental Clinic
  2. e-Commerce Service

Information provided by various external sources

Dental products and Dental supplies from DHB Dental Supplies the UK's best value dental product supplier, order dental products online 24/7 or by phone


Contact info

  • Cox Lane, KT9 1SG, Chessington, United Kingdom

  • dhb.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick and reliable

Having been messed around by an Amazon supplier who finally stated they could not get hold of stock of Ultradex Whitening toothpaste and would issue me a refund (after many weeks of Amazon saying order was delayed) found DHB who delivered 3 tubes to me within days. A bit more expensive but reliable and worth it

September 19, 2021
Rated 1 out of 5 stars

Selling on Website but No Stock

My order was accepted. Payment taken. Nothing delivered. I had to continuously chase DHB. They said courier problems. Truth is the item was not in stock to begin with. Very poor service and even poorer follow up from DHB. Had to insist on refund. Still nothing delivered to date weeks later ….

September 1, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Huma, Thank you for your review. unfortunately after speaking with customer services they have advised me that this was indeed an error with our courier, whom managed to lose your order. This is currently being investigated with them. The subsequent issue is we only had enough stock to fulfil your original order, which meant once these where missing we where unable to send a replacement order to you.
I hope you can accept our apologies for the inconvenience this has caused you.
With Kind Regards, DHB.

Rated 4 out of 5 stars

At last…

I cannot seem to get my favourite brand of toothpaste anywhere, but eventually found it on DHB's site. Ordered and paid for with no fuss, delivered promptly and very securely packaged - maybe a bit more sticky tape than necessary? - and all good. The only other, small, criticism, is that they charged VAT, which we don’t have in Guernsey.

August 25, 2021
Rated 5 out of 5 stars

Very very quick delivery but paid for…

Very very quick delivery but paid for by £4+ deliv. costs.
Items perfect & exactly as advertised

July 31, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Diane , Thank you for taking the time to leave us a positive review. we hope to welcome you back soon! Best Regards DHB.

Rated 5 out of 5 stars

Great customer service. Quick delivery

Great customer service. I placed an order online but wanted to make a change. Staff on the phone was very helpful. Quick delivery- Ordered after lunch, arrived the next day. Would definitely return. Thank you

June 23, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Thank you for taking the time to leave us a great review. we look forward to welcoming you back soon. Best Regards DHB

Rated 1 out of 5 stars

I have placed an order paid for it and…

I have placed an order paid for it and advised after 2 weeks upon asking where’s my order that I won’t be getting the item I ordered. Very poor customer service

June 17, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Edyta , Thank you for taking the time to leave us a review, please accept our apologies for the technical issues we experienced, we have now taking the steps to rectify this issue. Kind Regards DHB

Rated 5 out of 5 stars

This company could teach the big boys a…

This company could teach the big boys a thing or two. They have a superb range, they process the order and delivery very quickly every time. Excellent.

June 1, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Lee, Thank you for taking the time to leave us such a great review. We look forward to welcoming you back soon.

Rated 1 out of 5 stars

Slow

Ordered from what is described as a majr supplier, so I did not expect to wait six days an it has still not been sent

May 27, 2021
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Reply from DHB Oral Healthcare Ltd

Hi Fran, I am so sorry to hear that the order was slow in reaching you. It came to light from your notifications that we had an error on our system. This has now been resolved and I hope that your goods have now reached you. If you haven't received the products as of yet, please can you reach back out to our customer service team who will be happy to track your order. Once again we apologise for the inconvenience this caused. Kind Regards DHB.

Rated 5 out of 5 stars

Excellent

A blip in the computer which was quickly resolved by this company. Excellent service and excellent customer care. Thank you

May 18, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Margaret, Thank you for taking the time to leave us a great review. I am pleased to hear that the team resolved the issues quickly. Best Regards DHB

Rated 5 out of 5 stars

Speedy Delivery

Items arrived within days. I would have liked VAT included in price , not just added at checkout.

February 28, 2021
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Eileen , Thank you for taking the time to leave us a great review. I have passed over your feedback for prices to include VAT for consideration. Best Regards DHB

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. Sent goods urgently as requested.

December 9, 2020
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Jo, Thank you for leaving us a great review

Rated 5 out of 5 stars

I ordered some tubes of GC MI Paste and…

I ordered some tubes of GC MI Paste and everything was very straightforward and the paste arrived the next day. Nothing spectacular but just very efficient.

November 17, 2020
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Peter , Thank you for taking the time to leave us a great review

Rated 5 out of 5 stars

Delivery

Very quick delivery - excellent service !

November 17, 2020
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi Sandy , Thank you for taking the time to leave us a great review

Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with a message on the website saying there was an error but the very helpful customer service sorted that and the order arrived the next day.

November 17, 2020
DHB Oral Healthcare Ltd logo

Reply from DHB Oral Healthcare Ltd

Hi John , Thank you for taking the time to leave us a great review , glad that the issue could be resolved quickly for you.

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