Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
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Review summary
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Reviews shaping this summary
Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more
Returned from holiday to find our central heating was not working. The house was really cold. Our Plumber was struggling to get the part to repair it and suggested we try Direct Heating Supplies. We o... See more
Company details
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1K reviews
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great delivery service
The correct part, reasonable price, but most important order before 7pm and get next day delivery that's a great service.,
March 16, 2026
Prompt despatch of the part even after…
Prompt despatch of the part even after ordering late in the day.
Part looked different from the one shown on the website, but team member checked for me and confirmed it was correct and the latest version from the manufacturer.
March 13, 2026
The order was processed quickly and…
The order was processed quickly and efficiently and arrived as promised.
March 14, 2026
Purchasing was an easy process
Purchasing was an easy process. Order placed on the Friday deluvered on the Monday as promised
March 13, 2026
HONEST RELIABLE COMPANY TO WORK WITH
March 13, 2026
Excellent turnaround within 24 hrs from…
Excellent turnaround within 24 hrs from ordering.
The coals are superb and have revitalised the be look of the fire.
Highly recommended…thanks
March 12, 2026
Easy to use website which allows you to…
Easy to use website which allows you to find the exact parts required and the fact I have so far never had any reason to contact you about any problems and the best part is that everything I have received so far is a genuine part from the manufacturer which is very difficult to achieve as there are so many aftermarket parts which are such poor quality they are either unusable or last five minutes, well done, keep it up.
March 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Direct Heating Spares
Good Afternoon Rob,
We appreciate your feedback and are sorry our service disappointed you.
We cannot locate your order to contact you and we would like to understand your concerns so that we can improve your experience the next time you call. please call our supervisor Rachel on 07423 747564 so that we can discuss this with you further.
Kind regards,
Rebecca Wilson
Customer Support Manager
Excellent service
March 10, 2026
Always a pleasure to order from DHS
March 12, 2026
Order arrived promptly
Order arrived promptly, no hassle no need to follow up after it. Would happily do business again
March 8, 2026
No hassle
No hassle, they supplied what I wanted in a good time frame. Met my expectation never used them before but happy to recommend and use in the future
March 10, 2026
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