Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
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Review summary
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Reviews shaping this summary
Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more
Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more
Company details
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1K reviews
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Very responsive accommodating customer…
Very responsive and accommodating customer service.
April 29, 2026
Have used DHS several times and have…
Have used DHS several times and have found them to be a very reliable company, my order arrived really quickly and was well packaged. Very happy to use them again in the future.
April 29, 2026
Excellent communication and super fast…
Excellent communication and super fast delivery.
April 28, 2026
Waterpipe kit for samsung rs21
Fantastic. Fixed my fridge freezer within 10 minutes of this kit arriving
April 27, 2026
Easy to find the spare parts I required…
Easy to find the spare parts I required for my boiler and delivered on time
April 27, 2026
Brilliant place to get supplies.
Brilliant place to get supplies and always dispatched and delivered quickly and always well packaged. They have parts available i couldn't get from other merchants.
April 26, 2026
Excellent service 5 *****
April 25, 2026
Tatiana was quick
Tatiana was quick, polite and efficient. next day delivery . Definitely use again
April 28, 2026
Unprompted review
Was able to find the part I wanted…
Was able to find the part I wanted fairly quickly by their search fields. Ordering was straightforward and delivery was quick.
April 23, 2026
I couldn't find the boiler part I…
I couldn't find the boiler part I needed on the website and when I contacted DHS for help they came back quickly to me ( within the hour), asked a couple of questions about the boiler and then found the part I needed. I ordered it and it was with me 24hours later. And the part fits. Excellent service.
April 23, 2026
Delivery as stated
April 23, 2026
Good ordering experience
The parts we ordered were delivered correctly, were competitively priced and arrived on time. We would definitely use Direct Heating Spares again should the need arise.
April 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's not the sellers fault actually
It's not the sellers fault actually , One of the O rings on the prv was split. Its a good job I didn't just lube it up and stick it on ! Not what expect from Worcester Bosch....
April 21, 2026
Reply from Direct Heating Spares
Dear John,
We appreciate you bringing this to our attention. We're sorry to hear about the damaged O-ring and the trouble it caused.
Regards,
Rebecca Wilson
Customer Support Manager
I needed new coals & grate for my gas…
I needed new coals & grate for my gas fire ordered replacements at Direct heating for them to be delivered next day on the button they came fantastic responce wish the plumber was the same had to wait to have them fitted. Direct Heating very good would use again and recommend thank you
April 14, 2026
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