I placed an order a week ago. I still have not gotten an email confirmation or any tracking information. I have sent to comments thru the website and have not gotten a response to them. Don't order fr... See more
Company replied
Diademboutique
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See what reviewers are saying
Well I've been reporting for the last 2 weeks regarding this website and yet to date it is still not been resolved I've done everything that I needed to do and I still have not gotten my refund so I w... See more
I rated Diadem poor and when they read my review they instantly provided me with a full refund. So i am now rating them "4". However my advice, after seeing other poor reviews using the same exact la... See more
Company replied
Order a pair of yoga style lounge pants that looked super cute and comfy and the website. After ordering and realizing even though this place claims to be in Denver, Colorado that my item was shipped... See more
Company replied
Company details
Contact info
PO Box 150519, 80215, Lakewood, United States
- help@diademboutique.com
- diademboutique.com
No product after 3 weeks
Three weeks after spending $100 with this company, the product has yet to ship. Tracking says it's still in China. No response to email inquiries. I would NOT feel comfortable making another purchase from them.
December 20, 2016
Unprompted review
Reply from Diademboutique
Hi Eric! We are so sorry that your items have not arrived yet. As stated to another customer on here. The Thanksgiving holiday and Christmas holiday affected our shipping much more then we had anticipated. This was our first holiday season and we are still growing and learning as a new business. We have made the appropriate moves to ensure we aren't in this boat again and sincerely apologize for the inconvenience.
If you still have not received your order please reach out to our customer service team at help@diademboutique.com. No response emails are a result of emailing one of our marketing or shipping notification email addresses. Help@diademboutique.com email is stated on our FAQ page and FB About us page. All emails are answered within 1 business. Thank you!
Zero customer service, rubbish quality
I ordered three pairs of earrings from this 'husband and wife team' in Canada. Six weeks on nothing had arrived. I emailed their (optimistically titled) customer service email three times with no response. I messaged and posted to their Facebook page. No response.
Eventually a package arrived from China with two pairs of earrings and an empty bag. The earrings were shocking quality (I've since seen them on eBay for about a pound) and I've no hope of ever receiving the third pair. They're also seriously irritating my ears so I'm guessing mixed metals / cheap materials.
DO NOT BUY FROM THESE PEOPLE. MASSIVE SCAM.
December 1, 2016
Unprompted review
Reply from Diademboutique
Hi Nikki! If you read our about us page we specifically state that the business (i.e. our support staff, owners, and product development team) itself, is located in Denver, CO but that we use an overseas fulfillment center. We do this to be able to keep our prices affordable for our customers. We would have to mark our prices up 4x to use a US based fulfillment center and our goal is to deliver affordable jewelry to the everyday shopper. Our return/refund policy is also notated in several placed on the website. We are very clear about where your items ship from and how our business is run. I'm sorry if you didn't look into our company more before purchasing but the facts are stated in multiple places on our website.
If you are unhappy with your purchase, our customer service staff would be happy to look into it for you. Please make sure you have reached out to them at the correct address, help@diademboutique.com. This email is stated on our FAQ page and FB About us page. All emails are answered within 1 business day. If you have emailed and not received a response you are emailing the wrong address. Please be sure to use the one above. Thank you!
2/3 of order missing!
I ordered 3 items together from Diadem Boutique months ago and still have only received one of the items. Worse still, they are not replying to any of my emails or messages on Facebook. Avoid!
November 17, 2016
Unprompted review
Reply from Diademboutique
Hi Erica! We are very sorry to hear that your items were not packaged correctly and their were items missing. Our customer service team would be more then happy to assist you with this issue..If you have not received a response to your emails it would be because you are emailing one of our marketing or shipping notification emails. Our customer service email which is stated on our FAQ page and Facebook About us page is help@diademboutique.com. All emails are responded to within 1 business day. Thank you!
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