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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the efficient remote installation process handled by the knowledgeable technical team. People consistently mention that the software products work perfectly and deeply appreciate the prompt, dedicated assistance received during setup. However, some reviewers were not happy with the software functionality, noting that certain programs failed to operate properly after purchase. A few other people also felt that customer support fell short, failing to provide working solutions when facing technical installation difficulties. Others experienced frustrating communication gaps and delays that negatively impacted their overall experience.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting exceptional remote installation,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, frequently noting quick... See more

Customer service

Users describe positive interactions with customer service, highlighting quick remote assistance and timely... See more

Product

Customers consistently note positive experiences with product, highlighting that everything works perfectly... See more

User experience

People report positive experiences with user experience, highlighting the extremely fast and smooth remote... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always h... See more

Company replied

Rated 5 out of 5 stars

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed every... See more

Rated 5 out of 5 stars

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully function... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. also in
  3. Car Accessories Store

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(568)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sounds to good to be true but its not!

These guys are amazing! They went above and beyond for me even though the first laptop I provided was short on memory. They suggested I use one with more memory and reinstalled everything again and it now it works perfect. I tried to get ista and inpa from other sources and it would get errors all the time and then not connect. Finally I found Diag Tools and they set me up with everything. I still can't believe how good their prices are. I own 2 repair shops and I will be buying all my software from then from now on.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed everything set up the cable and got everything back and running. The team worked quickly and made sure I understood everything. And so everyone knows I’m not a bot

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Best investment ever!

Best investment ever! Easy software download but the free online remote installation was critical. Much appreciated! I highly recommend Diag Tools software, online installation and support. Thanks!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience !

I have bought a couple of services for remote software installation for BMW at a good price!

In a course of minutes a specialist contacted to arrange a suitable date/time for the installation to proceed. The specialist was very professional and responsive to any questions/queries. The installation was tailored to my specific needs.

After a couple of hours I have a laptop fully ready to be doing work on my cars. As a courtesy they also gifted some additional bonus software which will be super handy as well as missing translation packs.

Highly recommend the service to any Bimmer Enthusiast wanting some help and peace of mind with setting up their tools appropriately.

Looking forward for future collaboration. All the best to Diag Tools Team.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service and Tech support

Awesome service and with the time differences in Canada, they were able to accommodate me at different times, ensure everything works properly before logging off. would highly recommend their services.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was skectical at the begining when i…

I was skectical at the begining when i purchased ista with standart tools when i first installed it alone it didint word but then i whrite to support on wattsapp and the help was instant he installed every thing very fast and it all worked like it should if you downloading free stuff and you install it and it dont work like to me then you are better when you buy the product from diagtools and you dont need to worry never again thanks man you helped me a lot money well spent

January 23, 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thank you for taking the time to share your experience 🙏
We completely understand the initial skepticism — ISTA and BMW Standard Tools can be tricky to install without the right setup. That’s exactly why we focus on fast, hands-on support.
We’re glad you reached out on WhatsApp and that we were able to get everything installed and working properly for you in a short time. Your point is spot on: free downloads often come with hidden issues, missing components, or no support at all. When you buy from us, you’re not just buying software — you’re getting working tools and real support.
Really appreciate your trust and your kind words. If you ever need anything again, we’re always here. Thanks again for choosing Diag Tools 👍

Rated 5 out of 5 stars

Their service is very impressive,

Their service is very impressive,
Quick response
I wanted to install some software they helped installing that software in seconds after is requested.

January 22, 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thanks a lot for your kind words! 🙏
We’re really happy to hear you were impressed with our service and quick response. Helping our customers get their software installed smoothly and without delay is exactly what we aim for.
If you ever need anything else or have questions in the future, we’re always here to help. Thanks again for your trust and support! 🚗💻

Rated 5 out of 5 stars

They are very helpful and have great…

They are very helpful and have great response times. They remotely access your device and take care of everything for you. I had an issue with my Esys six months later, and the diagtools responded quickly to the remote access and fixed it.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

The support is amazing

The support is amazing! You just write via WhatsApp and they get in touch immediately and are immediately ready for use and help.

The programs run perfectly and if you want an update they are immediately here, fast, easy, uncomplicated

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THE SCAM

DO NOT BUY ANYTHING FROM

THEY ADVERTISE WHAT IS NOT TRUE, THEY BLOCK YOU WHEN YOU QUESTION HAVING PURCHASED A PRODUCT THAT DOES NOT WORK

IT'S A SCAM, REPORT THEM.

January 13, 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Hello,
We take feedback very seriously, however after carefully checking our system we cannot find any order, support ticket, or communication under your name or details.
We kindly ask you to provide an order number or any proof of purchase so we can investigate and assist you properly. Without any record of a transaction, it is not possible for us to verify this claim.
Diag Tools Solutions Limited has over 400 verified 5-star reviews on Trustpilot from real customers who have successfully received and used our products and services. We also provide direct support via email and WhatsApp for all confirmed orders.
Blocking customers who have legitimately purchased from us is not part of our policy. On the contrary, we actively assist our customers until their issue is resolved.
If you believe this review was posted in error, or if you have genuinely purchased from us, please contact us directly at contact@diag-tools.com with your order details so we can help.
Kind regards,
Diag Tools Solutions Limited

Rated 5 out of 5 stars

Excellent service!

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always helpful and answer any question without sugar coating it. Ill be buying more for sure!

December 20, 2025
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thank you very much for your detailed and honest review 🙏
We truly appreciate your trust, especially from Australia. Time zone differences are never an issue for us, and we’re glad our remote assistance and clear, straightforward answers met your expectations. Providing honest support without unnecessary complications is exactly how we work.
We look forward to supporting you again with your future purchases.
Kind regards,
Diag Tools Solutions Limited

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