Diakob Reviews 

104
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, clear communication, and supportive approach. Many highlight the team's helpfulness in guiding them and answering questions, making interactions pleasant and productive. The overall user experience and service are frequently described as smooth, straightforward, and rewarding, with problems effectively solved. Consumers frequently express satisfaction with the company's reliability and commitment to excellence, noting that promises are consistently kept. Reviewers appreciate the consistent quality of work and often express a strong desire for future collaboration, highlighting positive long-term partnerships.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, integrity, and... See more

User experience

Customers consistently report positive experiences with the user experience, often describing it as smooth... See more

Service

People report positive experiences with service, often highlighting exceptional service and fast responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Raheel Khan was very professional and successful to work with. All questions and remarks were answered fast und speedy. I can recommend Raheel as a good partner to work with. Best Regards Mr. Uwe... See more

Rated 5 out of 5 stars

Hello I hope you're doing well. I’m writing to express my sincere gratitude for the opportunity to participate in the recent survey. I truly appreciated being involved and am thankful for... See more

Rated 5 out of 5 stars

I had a very positive first experience with Diakob, made possible by my contact Seemab. He was at all times professional, took great care in his communications and helped set me up for success, so my... See more


Company details

  1. Information Service

Written by the company

DIAKOB is a boutique market research firm offering tailored recruitment and expert insights for qualitative and quantitative studies across global markets. We specialize in engaging hard-to-reach audiences through our expert network model and ensure all participants are fairly compensated for their time. For inquiries or collaboration, contact us at info@diakob.io.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(104)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Muhammed was professional and quick to…

Muhammed was professional and quick to respond to my questions.

April 9, 2025
Unprompted review
Diakob logo

Reply from Diakob

Hi David,

Thank you for the feedback and leaving a review here on trust Pilot. Kindly let us know how we can improve the experience and transform this to 5 stars.

Please feel free to reach out to us at info@diakob.io

Rated 1 out of 5 stars

Did a survey for them and no payment

Did a survey for them and no payment. No reply to my queries from the business.
Survey was also unnecessarily time consuming. 50 minutes over the phone, where a digital format could have been done in half the time.

February 20, 2025
Unprompted review
Diakob logo

Reply from Diakob

Hi Pierre,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.

After checking our records, we can confirm that your payment was processed in the first week of April and should have been received by the time of this review. If you have still not received it, please reach out to us at info@diakob.io so we can assist you right away.

Regarding the phone interview format, we understand your concerns. While telephone interviews do take more time, they allow us to gather deeper responses and better insights. That said, we are happy to include you in shorter online surveys in the future based on your preferences.

We value your time and hope to make this right.

Rated 5 out of 5 stars

Good experience overall

I have worked on 3 projects with Diakob as both moderator and transcriptionist, all with Mahnoor Ali. They are professional and open to suggestions, they answer quickly to all queries and they pay on time.
Overall, the experience has been very good.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Worked with Anum Rabia

Worked with Anum Rabia. She is wonderful! She connected me with several clients in my wheelhouse and I was well compensated for my time. I even received follow up calls from several clients. Highly recommend. Just be patient in receiving payment.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Diakob is a scam

Diakob is a scam!
I did a 45 minute interview for them, all good. Until it’s time for the payment, they don’t answer anymore. ‘The accountant is out of office’, all kinds of excuses to not have to pay. We’re 2 months later and still nothing received. Emails are also no longer responded.

DO NOT WORK WITH THEM!

November 29, 2024
Unprompted review
Diakob logo

Reply from Diakob

Hi Corneel.

We sincerely apologize for the delay in your payment. Unfortunately, the team member who managed your project has since left the company and had not properly recorded your details in our system, which caused the issue.

Once your review brought it to our attention, we processed your payment immediately. We hope this clears up the misunderstanding and that you’ll consider giving us another chance. Your time and expertise are genuinely valued.

Rated 5 out of 5 stars

Mr. Taimur- A great asset to Dikob

I was asked by Mr. Taimur from Diakob so as to participate in an online interview where in I was asked to provide my insights about a certain service. From onboarding till payment, Mr. Taimur assisted me in a great way. I truly appreciate his helping hand and communication skills and I recommend Diakob to be a very professional organization with outstanding team members.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Highly professional team

Having worked with Diakob on multiple occasions I find them to be a very professional company with high quality services. I have been interviewed by Diakob clients on a few occasions and each time the process has been clear, simple and effective. They have some excellent staff with great customer service. Highly recommended.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Survey Expertise with Superior Insights…

Diakob company excels in crafting insightful surveys that are easy to approach and provide valuable input through open forum feedbacks.
Their commitment to clarity and respondent satisfaction is commendable.
I highly recommend if anyone seeking meaningful research insights.
Throughout my Survey, Diakob team provided me outstanding support in term of proactivness, response and client satisfaction to ensure smooth survey process.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. The onboarding and matching to the consultation were fast and well organized (thanks, Rabia Anum!)., and the consultation was led by a very friendly, professional, and enthusiastic person who made the overall experience very rewarding and fulfilling.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was excellent while…

My experience was excellent while providing services for one of research I found Sonia to be professional and created significance in the whole process with clarity and transparency

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I have worked on two projects with Diakob as a transcriptionist.
Here's my summary working with them.
PROs:
- They are responsive & fast.
- They are overall professional.
- They answered my questions clearly.
- They paid me on time.

CON:
- They are sometimes not very communicative. For example, when I shared my feedback on the interviewer, it didn't seem like they acknowledged it and the issue with the interviewer persisted. So I'm not sure whether the feedback was delivered or not.
Another example is when I was promised to do 6 transcripts, I only received 3.
When I followed up for the other 3, they later told me that they did not expect any further interviews, which was a disappointment.
I would have appreciated it if they had communicated this with me beforehand rather than wait for me to follow-up.
However, this is a minor issue so I'm still giving a 5-star review.

May 16, 2024
Unprompted review
Rated 4 out of 5 stars

Recruiter was a little pushy, otherwise no issues!

I was contacted for preclinical research in an area of my expertise, so screening was spot on. I will say that the recruiter was a little bit pushy once I confirmed my interest, but the actual research team was cordial and excellent to work with, and I was paid for my participation when stated; payment was in the form of either virtual gift card or physical prepaid Visa--no issues there either. Of note, the email might have looked suspicious if I didn't know to be looking out for it - gave off a phishing vibe, but obviously I knew it was coming and who would be sending it. Overall, decent experience and would work with them again for similar projects in my area of specialty.

January 30, 2024
Unprompted review
Rated 4 out of 5 stars

The agent Sonia contacting me was quite…

The agent Sonia contacting me was quite diligent and answered my questions. She ensured the interview was set up appropriately and the logistics were handled well. She provided me details on the timing and process for payment and there were no issues.

January 18, 2024
Unprompted review
Diakob logo

Reply from Diakob

Hi Kunjal,

Thank you so much for your kind words and for highlighting Sonia’s support throughout the process. We’re glad to hear everything went smoothly.

If there’s anything we can do to turn your 4-star experience into a 5-star one, we’d truly appreciate your feedback. Your insights help us improve and continue delivering the best possible experience for our experts.

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