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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers consistently praise the high quality of the products, noting their effectiveness and consistency. Many people highlight the excellent customer service, describing it as top-notch, helpful, and responsive in resolving issues. Reviewers also appreciate the fast shipping and the overall ease of ordering, with many enjoying the deals and product selection. However, some customers have experienced issues with orders, including delayed or missing packages, and discrepancies in product quantity or type. A few people were dissatisfied with the quality of certain products, finding them to be poor or not as advertised. There were also occasional complaints about customer service, with some reviewers reporting rude interactions or conflicting information regarding their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the products,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the customer service... See more

Quality

Consumers find quality to be positive, with many praising the high quality and consistency of products, such... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy an... See more

Company replied

Rated 4 out of 5 stars

Long term customer (2021). They switched from a shipping box to a plastic envelope. People steal the contents during shipping. I have contacted Diamond CBD 3 times over 2 weeks about the missing shipm... See more

Company replied

Rated 4 out of 5 stars

They have a large aray of products to pick from and great prices. However customer service is lacking. I was sent a wrong product, sent an email to the email provided and never heard back. Edit- ch... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.


Company details

  1. Beauty & Well-being

Written by the company

America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
4-star
3-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Placed an order next day received a…

Placed an order next day received a voicemail and e-mail stating I had to e-mail my photo ID. This is not normal for a CBD company to ask for a emailed photo ID. I had ordered from many other companies without having to do so. My order was cancelled due to not sending my ID absolutely ridiculous.

September 16, 2024
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

Thank you for reaching out and sharing your concerns. We understand that being asked to provide a photo ID may feel unusual, and we sincerely apologize for any frustration this has caused.

As part of our commitment to ensuring compliance with federal and state regulations, we require age verification for certain products, including CBD. This process helps us prevent underage purchases and adhere to strict legal standards. While some companies may not follow these protocols, we prioritize safety, compliance, and responsibility in every transaction.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns.

Rated 5 out of 5 stars

I just want everyone to know product…

I just want everyone to know product qualify out does many dispensaries!!
The customer service along with one on one contact out does it all
Elle is the best contact!!!
CBD creams truly perform
They are worth doing business

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

I have ordered from DiamondCBD for…

I have ordered from DiamondCBD for awhile, never had any issues. Diamond CBD started sending the 25 dollar gift card emails daily. I used the gift card. Then they send me more info like month later stating, don't lose your GC,.make sure you use the 25 dollar gift card..5.times a day...I use it to purchase a product. Diamond cancels it..without notifying the customer and then acts like I made the emails??? Doesn't make sense.. but use at your discretion .

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Life changing

I had chronic tendinitis in both of my knees. I tried surgery and physical therapy neither helped. Once I found Diamond Cbd and used I became pain free within a week! Also has helped me with anxiety and sleep!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best Customer Service Rep

Best Customer Service Rep. by a mile!!! Thank you, Shari, for always handling my requests with professionalism! If any of the bosses are reading this.... Shari needs a raise! Believe me.... in a world full of terrible, customer service... She is like a breath of fresh air!!!!!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

Had a small misunderstanding but the customer service is absolutely amazing and answered all of my questions. Usually the staff is a good indication of how products are going to be so I am excited for sure.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Got chrons? Get Diamond CBD

When I was diagnosed with chrons, my dr told me that RA was most likely going to be a symptom. He was right, unfortunately. He also told me about the medicinal properties and benefits of CBD products as specially pertaining to helping treat inflammation. That’s when I became a customer and wow what a difference it makes when I get severe flare up. On top of that, their CS is TOP NOTCH!!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, and great customer service! Received my first order and one vape wouldn’t work and they shipped me a new one. Thank you because it was near $50.00. I will be buying more from this company!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great all around

Diamond has been amazing at helping me with Osteoarthritis. Today I had a problem with an order and they were so quick to help me. I cannot say enough about them.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with this company Diamond CBD they are great service and i get great beneficial experience with thier gummies..I dont mean just getting a buzz from them but they actually help with my Coginitive problems and everyday thinking though problems..I highly recommend this Company and thier products...

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Shari helped me with an issue I had with a product. She is the epitome of customer care! She went above and beyond to resolve the issue and successfully did so beyond my expectations. Thank you, you’re the best!
Len

July 16, 2024
Unprompted review

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