Diamond Galore Reviews 227

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Best jewellery shop in the town with latest designs and really nice friendly and helpful staff as well…must visit

Rated 5 out of 5 stars

Fantastic jewellery and company! I’ve ordered 4 times and will definatley be ordering again. Quality of the items are amazing and such high quality. Had so many compliments since wearing them. Speedy... See more

Rated 5 out of 5 stars

A few weeks ago I left a very negative review. Unknown to me my emails were not received but I thought they were being ignored. As soon as the company recognised that I had a problem they addressed it... See more

Company replied

Rated 5 out of 5 stars

I’ve been a loyal customer for a few years now and during that time the customer service has remained excellent. I love how sparkly the colourful gemstones are and how there’s a range of colours to ch... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Diamond Galore is based in Greater Manchester, UK. Our jewellery brand was founded in 2014. We love to hand pick beautiful jewels for the woman who knows what she wants without paying that hefty price tag. Our variety of stunning rings include 925 sterling silver designs as well as silver, rose gold plated and high quality cubic zirconia so we've got something to suit you all. With the help of your sales we are able to donate a partial amount of our profits to a charity organisation each month. Because we know how important it is to make a different in the lives of those less fortunate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

227 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really lovely experience!

Really lovely experience from start to finish! Clear and accessible website, great communication from the company, very reasonable prices for the quality you receive. I love my necklace - I will definitely be returning for more!

August 23, 2024
Unprompted review
Diamond Galore logo

Reply from Diamond Galore

Thank you very much!

Rated 5 out of 5 stars

I’ve just received my Alizey chain ring…

I’ve just received my Alizey chain ring .. I’m in love 😍, beautifully made really unusual, my daughter wants one now!
Love love love ❤️

August 14, 2024
Unprompted review
Diamond Galore logo

Reply from Diamond Galore

Thank you so much, glad you love it!

Rated 3 out of 5 stars

The bracelet snapped after a week of…

The bracelet snapped after a week of wearing it. Customer service asked to cover the return fees but then agreed that it was a product fault. I returned it last week via 48 hours tracked delivery and have not heard back re refund. Very disappointed, makes you not want to support small businesses.

UPDATE:
The shop sent another bracelet following this review and although it’s a nice initiative the quality of the bracelet is the same.

June 7, 2024
Unprompted review
Diamond Galore logo

Reply from Diamond Galore

Thank you for your feedback, and we’re sincerely sorry to hear about your experience with the bracelet and the delay in resolving your issue. We completely understand your frustration, and this is not the standard of service we aim to provide.

If the item was identified as faulty, you should not have had to cover the return fees, and we apologize for any inconvenience caused. We will investigate the delay in processing your refund and ensure this is resolved as quickly as possible.

Please email us directly at info@diamondgalore.co.uk with your order details, and we’ll prioritize this matter for you. We truly value your support as a small business and will do everything we can to make this right. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great professional small business

Ordered a bracelet for my daughter’s birthday from Diamond Galore. It is so dainty and lovely and has arrived in a small jewellery bag. Very happy with my purchase

June 3, 2024
Unprompted review
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Reply from Diamond Galore

Thank you!

Rated 5 out of 5 stars

Jewellery

Diamond glow is an amazing spot
Offering really classy and beautiful jewellery
Amanya has been amazing at guiding us

May 26, 2024
Unprompted review
Diamond Galore logo

Reply from Diamond Galore

Thank you!

Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery, great styles and a very cute display. Must visit.

May 26, 2024
Unprompted review
Diamond Galore logo

Reply from Diamond Galore

Thank you!

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