Diamondrensu Reviews 200

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and craftsmanship of the jewelry, noting that the products often exceed expectations and are exactly what they desired. The service is consistently highlighted as professional and communicative, with staff members being patient and detail-oriented throughout the design and purchasing process. Many people appreciate the fast delivery and efficient shipping, often receiving their items quicker than anticipated, even for custom orders. However, some customers also noted issues with shipping, including delays, packages going missing, and certificates being shipped separately or not arriving as expected. A few other people also felt that the quality was disappointing, with rings bending or being smaller than expected, and some experienced problems with complimentary gifts not being included initially.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful detailing,... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful detailing, incredible... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting faster-than-expected... See more

Service

Users describe positive interactions with service, highlighting excellent communication and prompt responses... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience buying our diamond engagement ring. It is beautiful and exactly what we wanted. The process went great with the ring being created fast and sent fast. Super happy, thank you... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience. I was really nervous ordering overseas, but I'm so happy I picked my ring from this business. I placed my order may 7th and received my rings may 27th (I initially s... See more

Company replied

Rated 5 out of 5 stars

I just received my custom made eternity band from this wonderful company! I found this company on Etsy and took a chance after reading many reviews. I am so glad I did. From the start, they have been... See more

Company replied

Rated 5 out of 5 stars

Once again my purchase did not disappoint. After I made my purchase, Ankit and I️ discussed modifications to the ring that allowed this ring to be worn with several of the rings I️ had purchased befo... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Jewelry Exporter
  4. Jewellery Manufacturer

About Diamondrensu

Written by the company

Diamondrensu was created with a simple idea in mind: jewelry should feel personal, meaningful, and accessible, without compromising on ethics or quality. We focus on lab grown diamonds and moissanite because we believe beautiful jewelry shouldn’t come at the cost of the planet. Our stones are sustainable, responsibly sourced, and carefully selected for their sparkle and durability.
Every piece we make is handcrafted by skilled artisans who truly care about their work. Whether it’s an engagement ring, a wedding band, or a custom piece you’ve dreamed up, we take our time to understand your vision and bring it to life. From CAD designs to final polishing, we keep you involved at every step, making the experience as special as the jewelry itself. Our customers are at the heart of everything we do. We’re committed to honesty, fair pricing, and making sure you feel confident throughout your journey with us. With thousands of happy customers around the world, we’re grateful to be a part of so many unforgettable moments.
At Diamondrensu, we don’t just create jewelry, we help you celebrate love, milestones, and memories with pieces that are made to last a lifetime.

Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, and came in quick. No complaints

August 5, 2025
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Reply from Diamondrensu

Thank you so much! We’re glad you loved the ring and that it arrived quickly.

Rated 5 out of 5 stars

Everything was above and beyond…

Everything was above and beyond expected. Quality and shipping were exactly perfect and on time.

August 5, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled everything exceeded your expectations and arrived perfectly on time.

Rated 5 out of 5 stars

Only issue was the size was not what we…

Only issue was the size was not what we expected but that goes along with not purchasing at a brick and mortar store
Honestly we are happy

August 2, 2025
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Reply from Diamondrensu

Thank you for your honest feedback! We’re glad to hear you’re happy overall.
Sizing can sometimes be tricky online, and we truly appreciate your understanding. If you ever need resizing or assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

So far, not disappointed

Always great on quality. The stones they use always shine. My wife gets nothing but compliments on her new rings. We're happy!

August 2, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear the quality and sparkle stood out, and that your wife is receiving so many compliments.

Rated 5 out of 5 stars

Great communication and I loved that he…

Great communication and I loved that he provided visual mockups. I paid for express shipping and I can’t believe how fast it arrived! Already recommended to my friend that is also getting married.

July 31, 2025
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Reply from Diamondrensu

Thank you so much! We’re glad the mockups helped and that express shipping exceeded your expectations.
We truly appreciate the recommendation and wish your friend all the best with their wedding!

Rated 5 out of 5 stars

The rings are beautiful and elegant

The rings are beautiful and elegant. Ankit sent me photos when he finished them so I could approve them and ship them. They arrived very quickly, in exactly 12 days. I recommend this jewelry store and especially Ankit for his work.

July 26, 2025
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Reply from Diamondrensu

Thank you so much! We’re really happy you loved the rings and the approval process.
Glad they arrived quickly, and we truly appreciate your recommendation, it means a lot!

Rated 5 out of 5 stars

It was a perfect engagement Ring looks…

It was a perfect engagement Ring looks pretty as described in the picture and fits well. the delivery was on time too though it was an express.

July 26, 2025
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Reply from Diamondrensu

Thank you so much for your kind feedback! We’re delighted to hear the ring was perfect, fit well, and arrived on time. Wishing you both a lifetime of happiness

Rated 5 out of 5 stars

Beautiful ring with affordable price

Beautiful ring with affordable price! I will enjoy wearing this daily!

July 24, 2025
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Reply from Diamondrensu

Thank you so much! We’re delighted to hear you love the ring and plan to enjoy it every day. Your support truly means a lot to us.

Rated 5 out of 5 stars

Amazing job

Amazing job! Exceeded my expectations. Extremely responsive & caring

July 23, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear we exceeded your expectations. Your kind words about our responsiveness and care truly mean a lot.

Rated 5 out of 5 stars

Run …don’t walk to their website.

I love my ring and the quality. We made a custom elongated cushion with a cathedral setting with single claw prongs. The communication was amazing and shipping was fast. Thank you!

July 22, 2025
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Reply from Diamondrensu

Thank you so much for your kind words! We’re delighted you love your custom ring and that the design, quality, communication, and shipping met your expectations. It was a pleasure creating it for you.

Rated 5 out of 5 stars

Service

Service, price, and quality were unbeatable. We love the ring, most importantly, she does.

July 9, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear the service, price, and quality met your expectations, and even happier that she loves the ring. Wishing you both all the best

Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Got exactly what I wanted in reasonable time considering it traveled from India to Canada. Can't ask for much more than that

July 23, 2025
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Reply from Diamondrensu

Thank you so much for your kind feedback! We’re delighted you received exactly what you wanted and that the delivery met your expectations. Your support truly means a lot to us.

Rated 5 out of 5 stars

The work that Ankit did was great

The work that Ankit did was great. It captures that vintage look. Well done in glad I went through Diamonrensu.

July 24, 2025
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Reply from Diamondrensu

Thank you so much for your kind words! I’m glad you loved the vintage look and that you chose Diamondrensu. It truly means a lot.

Rated 5 out of 5 stars

Great communication

Great communication, beautiful ring. I couldn’t be happier!

July 11, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear you love the ring and had a great experience with our communication. Your happiness means a lot to us.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Quick, great communication and a great ring that looks amazing for a fair price!

July 18, 2025
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Reply from Diamondrensu

Thank you so much for your kind words! We’re glad you had a great experience and love the ring. Your support truly means a lot to us.

Rated 1 out of 5 stars

Never responded to my requests on how…

Never responded to my requests on how to make a refund

July 14, 2025
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Reply from Diamondrensu

Thank you for your feedback, and I’m sorry for any confusion. Your refund has already been processed, and we’re glad we could resolve this for you. If you ever need anything else, we’re here to help.

Rated 5 out of 5 stars

Ankit is such a talented jeweler


Ankit is such a talented jeweler! He not only changed the color of the gold last minute (as the original package was in shipment already) for us, but he also took the time to respond to all my messages and needs. My Fiancée, soon to be wife, is extremely happy with her ring. Our family and even other jewelers complement the ring for its beauty. I’m working with Aknit now to see if he could make a wedding band for me. Thank you! I highly recommend him.

July 18, 2025
Unprompted review
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Reply from Diamondrensu

Thank you so much for your wonderful words! I’m really happy everything worked out perfectly and that the ring brought so much joy to you and your fiancée.
It means a lot to hear the compliments from your family and even other jewelers. I’d be glad to help with your wedding band as well.
Thank you again for the recommendation!

Rated 5 out of 5 stars

Couldn’t be happier with my ring

I couldn’t be happier with my experience at Diamond Rensu! After months of researching the perfect ring, I finally decided to have it custom-made here, and they absolutely nailed it. The team was professional, patient, and incredibly easy to work with.

The quality of the ring is stunning, exactly what I envisioned, and they created it quickly without sacrificing any detail. For the level of craftsmanship and service, the price also remains more than fair compared to other options.

If you’re looking for a jeweler who truly listens and delivers amazing results, Diamond Rensu is the place to go. Thank you for creating a ring I’ll treasure forever! And thank you Dhara for being so patient with me again!

January 9, 2025
Unprompted review
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Reply from Diamondrensu

Thank you so much for this amazing feedback! We're really happy the custom ring turned out exactly as you envisioned.
It was a pleasure working with you, and Dhara truly appreciates your kind words.
We’re grateful for your trust and thrilled you’ll treasure your ring forever.

Rated 1 out of 5 stars

I returned a ring and it never got reimbursed

I returned a ring and it never got to destination. They never tried to help me. They don't care about their returns. The ring was great, but I would never return any package to them again . They give you a sketchy adress in the UK when you bought the ring in India. On google maps, the adress looks sketchy. Please don't buy there if you might return the purchase through mail. Their costumer service won't be good or helpful.

November 25, 2024
Unprompted review
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Reply from Diamondrensu

Thank you for your feedback. We’re sorry to hear about your experience. At the moment, we’re unable to locate any order or return associated with this name or review, and it does not appear to be a verified purchase with us. It’s possible there may be some confusion with another seller.
We always aim to support our customers with returns and communication. We kindly request that you reach out to us directly with your order details so we can look into this for you and assist further.

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