Jewellery when it arrived was lovely. However, it was nearly 5 weeks later than promised and the communication was very poor - No updates until we chased up ourselves.
Location
Switch locationGlandore, 3rd Floor City Quarter,, Lapps Quay,, T12 Y3ET Cork, IE
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See what reviewers are saying
I had such a wonderful experience here picking out wedding bands with my fiance. There was no pressure and I actually loved that it wasn’t a typical store, it felt more relaxed and like we could truly... See more
Very friendly environment and a pleasure to deal with. A wide option and an unbeatable price with such good quality
Recently ordered a ring from The Diamond factory. Jana and her assistant couldn't have been more helpful. Didn't rush , went through everything with me n advised me in everyway. Collected my ring toda... See more
Company details
About Diamonds Factory Ireland - Cork
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company
Contact info
Glandore, 3rd Floor City Quarter,, Lapps Quay,, T12 Y3ET, Cork, Ireland
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Mixed experience
Jewellery when it arrived was lovely.
However, it was nearly 5 weeks later than promised and the communication was very poor - No updates until we chased up ourselves.
May 24, 2026
Exceptional service
I had an outstanding experience with consultant Glauce. She was consistently patient, warm, and incredibly helpful as she guided me through choosing the perfect ring for my partner. She explained the diamond specifications in detail — things I never even knew existed — and made the whole process enjoyable and stress‑free. I’m absolutely delighted with the final result. I highly recommend Diamonds Factory in Cork!
April 15, 2026
Unprompted review
Very friendly environment and a…
Very friendly environment and a pleasure to deal with. A wide option and an unbeatable price with such good quality
February 7, 2026
Unprompted review
The staff is extremely helpful
The staff is extremely helpful! They guide you through every process.
May 7, 2026
I collected my engagement ring on…
I collected my engagement ring on Saturday and it is the most amazing ring I ever saw, the girls in Diamonds factory were so lovely and helpful when I was picking it out and gave me so much advice, I can't stop looking at my hand, I would recommend everyone to buy their engagement in here!
May 2, 2026
Unprompted review
Jana was really helpful and…
Jana was really helpful and knowledgeable, would greatly recommend. Very good prices as well.
April 18, 2026
Unprompted review
Good service...I would recommend to…
Good service...I would recommend to others and use again myself. Staff were very knowledgeable and pleasant. They also didn't try to upsell outside my budget
April 5, 2026
Jaina was amazing
Jaina was amazing, wonderful service beginning to end. And I’m so happy with my purchase
April 4, 2026
Cork Diamond Factory
Jana in the Cork office was a brilliant help in selecting and designing a ring. From start to finish she made the entire process as easy as possible and I would have no doubts in recommending her and the diamond factory to anyone looking
January 29, 2026
Unprompted review
Reply from Diamonds Factory Ireland - Cork
Dear Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Such an incredible experience!
Myself and my fiancé had the pleasure of working with Jana for both our wedding rings. Initially, we had never heard of the Diamond factory so we were both very curios. From the moment we stepped in the door the experience was incredible. She walked us through the whole process, showing us multiple styles she believed would suit us. We had only booked in for my fiancés ring, but as soon as I saw what they had to offer I got mine ordered on the same day too :) the rings & service from Jana was that good!! 10/10 for everything - THANK you so much Jana for all the help & making the whole experience so memorable!
March 9, 2026
Unprompted review
Very helpful and reliable staff
Very helpful and reliable staff. Good quality products. Arrived in the time frame mentioned.
February 26, 2026
I had such a wonderful experience here…
I had such a wonderful experience here picking out wedding bands with my fiance. There was no pressure and I actually loved that it wasn’t a typical store, it felt more relaxed and like we could truly try different options with no pressure. Everybody I dealt with was so nice and happy. I especially appreciated Jana when I picked up my wedding band, she was so positive and excited for me. I’ll definitely be back for some more sparkles :)
March 5, 2026
Unprompted review
Highly recommend
February 26, 2026
Unprompted review
Reply from Diamonds Factory Ireland - Cork
Dear Johnathan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really profesional service
Really profesional service. Jana dedicated time to us to explain everything and made the process really easy. Absolutely delighted with the finished product.
February 21, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Rosemary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great selection and friendly staff
Went here for our engagement and wedding band after finding a set online and staff were very friendly and knowledgeable in helping us delighted with our purchase
February 5, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great location
Great location, great choice. Great quality... The wife loves the place!!!
February 5, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Valued customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Best Place to go Hands Down
It was just a Fantastic place to go! Very helpful & Friendly staff. The lady I met had a extensive
selection of rings on show to better find the ring most suited to me. It was great thanks again for everything
November 12, 2025
Unprompted review
Reply from Diamonds Factory Ireland - Cork
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience, highly recommend!!
Great experience throughout. Jana from the word go was very helpful as I did not know what I wanted initially but she showed me loads of options and the different things you can do. She was also very accommodating with times etc. Highly recommend!!
January 31, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great! Super good staff and manager. But I think delivery was bit late, may be due to Christmas time. Otherwise everything was superb!
February 5, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very helpful
Very helpful, took time to explore options and explain the process and suitbaility for what i wanted
February 5, 2026
Reply from Diamonds Factory Ireland - Cork
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
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