Diamond Shutters Reviews 384

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional demeanor, making every interaction pleasant and informative. The product quality is frequently highlighted, with many people noting the excellent craftsmanship and the beautiful, long-lasting appearance of the shutters. The overall service, from initial inquiry to installation, is described as smooth, efficient, and stress-free, with many consumers appreciating the clear communication and tidy work of the fitters. A few customers mentioned that the only minor drawback was the waiting period for installation, though this did not detract from their overall satisfaction with the product and service.

What people talk about most

Service

Users describe positive interactions with service, highlighting the smooth, professional, and stress-free... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Product

Clients share positive opinions on the product. Customers consistently express delight with the quality and... See more

Quality

Consumers consistently find the quality of the products to be positive. Many reviewers praise the excellent... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had shutter blinds fitted by Diamond Shutters and honestly couldn’t be happier with the whole experience. Kevin came out to measure up and was brilliant from the moment he arrived. He... See more

Company replied

Rated 5 out of 5 stars

Diamond Shutters was recommended to us & we were very happy with the whole experience. Friendly, helpful sales team, good quality shutters which look great. Very efficient fitter - James - all do... See more

Company replied

Rated 5 out of 5 stars

Very professional small company. I bought my shutters over 8 years ago and they still look great and recently I had them come back to sort one shutter out that had dropped slightly. Diamond Shutters w... See more

Company replied

Rated 5 out of 5 stars

Diamond Shutters fitted shutters to our living room. From the beginning they were clear about appointments, delivery times and cost. They kept us updated at every stage. We live a long way from their... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Diamond Shutters offer made-to-measure bespoke window shutters to customers across the South and East of England. Contact us today for a free quote.


Contact info

5.0

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company and very professional…

Excellent Company and very professional 2nd time having them and look amaizing.Highly recommended to anyone who wants shutters.

September 25, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for your kind review. We are really appreciate it, We are so pleased you are happy with your shutters for the second time. the Diamond Team

Rated 5 out of 5 stars

Amazing!

I chose Diamond Shutters after a recommendation from my son. Everything from my initial enquiry to measuring windows to installation was handled by friendly, polite, knowledgeable and professional staff members.
Nothing was too much trouble & I was kept informed of progress along the way. It took several weeks for the shutters to be made but that wasn’t an issue as I was told that when I placed the order.
The installation itself was impressively quick & James was an extremely tidy worker & respectful of my home.
I’m glad I chose Diamond Shutters & was able to support a small local business.
I’m very pleased with the results, my shutters look amazing.
Thank you all!

September 17, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for taking the time to leave us such a kind review we really appreciate it. We are so pleased you are happy with your shutters. The Diamond Team

Rated 5 out of 5 stars

Always support local businesses

Always support local businesses! Great service from Diamond Shutters. Speedy home visit, same day competitive quotation. Thrilled with the completed install.

September 9, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you for your lovely review, we appreciate you supporting us. Kind regards The Diamond Shutters Team.

Rated 5 out of 5 stars

Really helpful advice about shutter…

Really helpful advice about shutter choices. Great communication throughout. Good quality product and reliable service

September 5, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you for taking the time to leave us a review we really appreciate it. We are delighted you are happy with your shutters. The Diamond Team

Rated 5 out of 5 stars

Customer focussed delivery.

Completely customer focussed from quotation to fitting. On the day of fitting, they arrived on time, got with the job & cleaned up thoroughly afterwards.

September 8, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Jason Thank you so much for taking the time to leave us such a kind review. We really appreciate it. The Diamond Team

Rated 5 out of 5 stars

Excellent service and shutters

Excellent service, very friendly from start to finish and the shutters look great!

August 18, 2025
Diamond Shutters logo

Reply from Diamond Shutters

Thank you for this 5* review, we are delighted you are happy with your shutters and our service. Kind regards, The Diamond Team

Rated 5 out of 5 stars

Really great experience

I really am so pleased with the shutters. Ordering was easy , from the initial measure right up to fitting . A very professional company. Fitting was swift and the fitters worked quickly leaving the site clean and looking great. I would highly recommend Diamond Shutters

August 21, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for your Kind review. We are so pleased you are happy with your shutters. the Diamond Team

Rated 5 out of 5 stars

Tier on tier shutters

Great service, excellent finished product. Transformed our home!

August 28, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for your kind review. We are so pleased you are happy with your shutters. the Diamond Team

Rated 5 out of 5 stars

Diamond Shutters A* review

Diamond Shutters was extremely helpful. Danielle in particular couldn’t have done more for us, she was prompt to respond, contacted me out of hours and was generally great! They repaired my shutters (purchased elsewhere) when nobody else would help. The repair was to an excellent standard! The fitter was brilliant. There was no hard sell or push to replace rather than repair! I only wish we had used them in the first place. I highly recommend them! Thank you Diamond!

August 27, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Karen, Thank you for so much for taking the time to leave us such a wonderful review we really appreciate it. Danielle & The Diamond Team

Rated 5 out of 5 stars

Fantastic shutters and service


We chose Diamond Shutters firstly to support a local business, and secondly because the original company we used for our kitchen blind weren’t flexible with payment options. Diamond Shutters offered a monthly plan, which made things much easier for us.

From start to finish, they’ve exceeded all our expectations. The lead time was a little while, but this was communicated clearly upfront, so we knew exactly what to expect. The shutters themselves look fantastic, and the whole process was smooth and professional.

I would highly recommend!

August 27, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Alex, Thank you so much for your kind review as a small business this really means alot to us. We are so pleased you are happy The Diamond team

Rated 5 out of 5 stars

Professional and reliable

Really professional and helpful from enquiring through to fitting. Kept us in the loop and provided updates routinely whilst we waited for parts to be manufactured for our shutters. Final product looks great and was beyond what our expectations were. Would highly recommend to anyone!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Diamond Shutters were excellent

Diamond Shutters were professional, friendly and efficient throughout the whole process, from initial enquiry to fitting of the shutters.

I would not hesitate to recommend this excellent local company.

May 13, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for taking the time to leave us such a kind review we really appreciate it. We are so pleased you are happy with your shutters. The Diamond Team

Rated 5 out of 5 stars

Exceeded all expectations!

I am absolutely delighted with the shutters. They look so smart and are superbly well made. The fitters were excellent and I would highly recommend this company to anyone considering having shutters installed.

August 11, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for your wonderful review. We really appreciate it. The Diamond Team

Rated 5 out of 5 stars

Highly recommended.

Excellent service at both ends of the process!

The long wait for installation was the only downside but this was quite clearly stated when we first made enquiries and having placed the order, it gave me plenty of time to remove some redundant secondary glazing framework and make good.

We're extremely pleased with our purchase.

August 5, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you for taking the time to leave us this 5* review. We appreciate your comments and glad you are pleased with your new shutters and our service. Kind Regards The Diamond Team.

Rated 5 out of 5 stars

Diamond Shutters are DIAMOND

This is a wonderful local business. The service is friendly and professional from start to finish. A really lovely experience with beautiful shutters at the end. The price is also extremely competitive. I highly rate them and would most definitely recommend. You absolutely cannot go wrong.

August 1, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Hello Susan, Thank you so much for your kind review we really appreciate it. We are so pleased you are happy with our shutters. The Diamond Team

Rated 5 out of 5 stars

Fitters arrived on time

Fitters arrived on time , they were quick,efficient , clean and polite.

July 28, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for your kind review. We really appreciate it. We are so pleased you are happy with your shutters. The Diamond Team

Rated 5 out of 5 stars

Fantastic company!

Had my shutters fitted yesterday, I’m so pleased with them! They done a fantastic job and they look amazing. I have two awkward bay windows with a ceiling beam in the way so 3 other shutter companies had told me it was not possible to have shutters! I’m so glad I found diamond Shutters it was no problem for them. Customer service from start to finish was exceptional, I would highly recommend.

July 21, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

What a lovely review thank you so much. We're so glad you are happy with your new shutters and our service. Kind regards The Diamond Team

Rated 5 out of 5 stars

Very professional small company

Very professional small company. I bought my shutters over 8 years ago and they still look great and recently I had them come back to sort one shutter out that had dropped slightly. Diamond Shutters were quick to respond, leaving a very happy customer. Can’t recommend them enough, no call centre or chat box nonsense - good old fashioned service!!

July 18, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for taking the time to leave us such a kind review as a small business we really appreciate it. The Diamond Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication from site visit through to quote and installation. Installation team friendly, efficient and tidy.

July 14, 2025
Unprompted review
Diamond Shutters logo

Reply from Diamond Shutters

Thank you so much for taking the time to leave us such a kind review as a small business we really appreciate it. The Diamond team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look