I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... See more
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well, at first it didn't connect but on my second attempt it worked ok. it seems the price has increased substantially because I used up most of my credit a lot faster than in the past.
Company replied
The most convenient phone card I have ever had. High recommend, it's really great to have a company still focused on phone card while cell phones are so popular, and everyone seems to be using social... See more
We are happy with the monthly fee but the connections still keep dropping out and we have to redial. Sometimes this happens 3 or more times during a single call. You told us that you tried to fix thi... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About DianhuaChina.com
Written by the company
DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.
For more info, visit:
For more info, visit:
We're here to help!
Written by the company
- 24/7 Customer Service
International Calling to China
Free Calling Apps | 100% Quality Guarantee
- No hidden fees Pay only for the minutes you use. No hidden charges or other fees.
- 1 Minute Rounding You will be charged for your calls by 1 minute rounding.
- $5 Minimum Order Try Voice Credit for a low minimum order and enjoy long international calls.
Contact info
4780 Ashford Dunwoody Rd, Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@dianhuachina.com
- dianhuachina.com
Good and fast service to recharge my…
Good and fast service to recharge my China Mobile. I' m using their service for years
November 7, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Often we have connection issues
Often we have connection issues. The person on the other end can't hear, calls can't go through, dropped calls, messages that state we don't have enough credits even though we have an unlimited plan etc... We are currently searching for another long distance carrier.
October 28, 2021
Reply from DianhuaChina.com
Hi Ping,
Thank you for telling us about this. When calling with the App, the connection and quality of your calls depend on your own internet connection.
To improve your connection, please check if:
- You have the latest app version installed on your device.
- Your Internet connection is not very slow and thus cannot connect you to our servers.
- You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call.
We also recommend you to try calling with the Offline Calling feature available for the app, or using a local access number available for your location. This way you will be using our own connection and not the internet.
Try the above and let us know if you still encounter difficulties.
For any other questions, our Support Team is available 24/7, so don't hesitate to contact them.
Keep in touch!
DianhuaChina.com
Thank you so much for years of service…
Thank you so much for years of service . You are like a bridge of rainbow connecting me with my family. In time of need you are always there.
October 22, 2021
It’s so often that a call can’t get…
It’s so often that a call can’t get through and the operator’s recorded reply is “ Nobody is available to receive your call now, please call later.” Actually the receiver’s phone did not ring at all, which means the call didn’t get through, for this I have contacted my sister a couple of times asking her why she didn’t receive my call and she said “ My mobile phone did not ring at all and I’m staying at home all the time, the phone is always with me...” Another problem is the conversation over the phone was disconnected without any reason or explanation.
October 20, 2021
Reply from DianhuaChina.com
Hi Jack,
Thank you for letting us know about it. When calling with the App, the connection and quality of your calls depend on your own internet connection.
To improve your connection, please check if:
- You have the latest app version installed on your device.
- Your Internet connection is not very slow and thus cannot connect you to our servers.
- You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call.
We also recommend you to try calling using a local access number available for your location. This way you will be using our own connection and not the internet.
Try the above and let us know if you still encounter difficulties.
For any other questions, our Support Team is available 24/7!
Keep in touch!
DianhuaChina.com
The connection always breaks when I was…
The connection always breaks when I was talking to my family. I have to dial everything again
October 19, 2021
Reply from DianhuaChina.com
Hi Celine,
Thank you for telling us about it! Our Customer Support agents have already started investigating this, and things should be working fine now. If the issue persists, don't forget that we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at https://www.DianhuaChina.com/help_center.
Keep in touch!
DianhuaChina.com
Great service!
I have been using DianhuaChina.com for 5 years, and it is being great so far. Much better price and service than other platforms.
October 9, 2021
Excellent rate for calling China
Excellent rate for calling China. Very easy to setup and re-charge
October 6, 2021
The call cannot be put through
Multiple times I've tried to call a couple different numbers in China, to hear the operator telling me the call cannot be put through.
September 30, 2021
Reply from DianhuaChina.com
Hi John,
Thank you for letting us know about it. Out Support Team is investigating this, in order to find out what happened. In the meantime, you can use our Star rating free feature for your next calls. You can select 1 star for poor quality calls and 5 stars for high-quality calls. Your ratings influence strategic changes in your own call connections.
Keep in touch!
DianhuaChina.com
I have been using DianhuaChina for many…
I have been using DianhuaChina for many years. It is reliable, low cost and with high quality.
September 29, 2021
the quality of call not as good as before
The call was always disconnected after talking more than 15 min. or have a lot of noise when talking...not as good as before
September 28, 2021
Reply from DianhuaChina.com
Hi J.J,
Thank you for taking the time to share your feedback. The majority of your calls are connected properly for more than 20 minutes, so our advice for you now would be to use our Star Rating feature for your next calls. You can select 1 star for poor quality calls and 5 stars for high-quality calls. Your ratings influence strategic changes in your own call connections.
For any other questions, our Support Team is available 24/7.
Keep in touch!
DianhuaChina.com
Very goods services
September 27, 2021
Otherwise perfect service with one issue.
I just hope I can add more money when the account balance is below $1. I really don't use much.
September 27, 2021
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