Dear Sir or Madam The delivery was super fast and without any advance payment. Thanks for the trust. The rug is nice but doesn't match our other rugs. Therefore, please send us a return label.... See more
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We buyed our second smaller vintage carpet now. This time in a wonderful soft blue which upgrades the room immediately. Very good thin quality! Love the extraordinary colors and the biggest variety of... See more
Company replied
Delivery went well although there was a slight delay because the logistic company bungled fetching the parcel from Dicarpet. The rug on the other hand is exactly as described/the photos showed and a v... See more
Company replied
The packaging was awful and partly destroit at arrival. No confimation with an normal billing! Need normal bill for reimbursement.
Company replied
Company details
Written by the company
The largest online carpet store in Europe. More than 20,000 rugs available for our clients with the best price and quality. 100% guarantee of customer satisfaction and a 7-year guarantee.
Contact info
Brooktorkai 4, 20457, Hamburg, Germany
- +49 40 30726906
- info@dicarpet.com
- dicarpet.com
Breach of guidelines
Very good and the carpet was very nice.
June 3, 2025
Reply from Dicarpet
Thank you so much for your kind words! We're glad you liked the carpet and are happy with your experience. Hope to see you again soon!
Reply from Dicarpet
Thank you so much! We're happy you love the carpet — simple words, big impact! 😊
good service and quick delivery
April 11, 2025
Reply from Dicarpet
Thank you for your feedback! We're glad to hear you experienced good service and quick delivery. 😊
Makes your home look gorgeous
Beautiful carpet, quick delivery, it looks great and I’ very pleased
April 11, 2025
Reply from Dicarpet
Thank you so much for your kind words! We're thrilled to hear that you find the carpet beautiful, that you received it quickly. 😊
Reply from Dicarpet
Thank you for your feedback! We’re glad you found it easy to place your order, and that your delivery was satisfactory. We look forward to serving you again soon!
Beautiful rug, but dirty
Positive: Rug looks true to pictures regarding color and pattern, and size. Which is very beautiful:)
Delivery fast and uncomplicated.
Negative: rug was repaired in several places, which was not evident or emphasized in the description.
Rug was super dirty!!! Hand turned grey from dust/ when touching it. Professional cleaning necessary, at extra cost.:(
March 5, 2025
I would purchase again
Shipping was fast. The carpet was beautiful. I would purchase again.
January 27, 2025
Reply from Dicarpet
Thank you for sharing your experience! We’re thrilled to hear the shipping was quick and that you love your new carpet. We look forward to serving you again in the future. If there’s anything else you need, feel free to reach out!
Reply from Dicarpet
Thank you so much for your kind feedback! We’re delighted to hear that you’re satisfied with the quality, value, and fast delivery of your order. If there’s anything else we can assist you with, feel free to let us know. Enjoy your new purchase!
Delivery deadline not met
It's been exactly 14 days since I purchased the rug, and I still haven't received it. The promised delivery times are not being met.
December 26, 2024
Reply from Dicarpet
We identified that your rug was delivered successfully. The New Year holidays caused some delays in our shipping network, which affected delivery times. We appreciate your patience during this busy period.
Reply from Dicarpet
Thank you for your lovely feedback! We're delighted that you enjoyed your rug's quality and beauty. Your satisfaction means the world to us!
A REAL GOOD EXPERIENCE
Item arrived as described. Item is new and real beautiful. Shipping was fast. MANY THANKS! ☆☆☆☆☆
November 27, 2024
Reply from Dicarpet
Thank you so much for your wonderful 5-star review! We're delighted that your rug arrived quickly and matched your expectations in both condition and beauty. We really appreciate you taking the time to share your positive experience with us! ✨
Friendly Service … Fast … wonderful…
Friendly Service … Fast … wonderful carpet.
Thank you very much
November 25, 2024
Reply from Dicarpet
✨ Thanks! Delighted you enjoyed our service and carpet! 🌟
The carpet is like expected it
The carpet is like expected it. Very nice.
It arrived in good time.
Only the DPD-people are lazie.
Give you a certain time, you wait and you are at home.
Later they send you a mail "we couldnt reach you".
So I had to pick it up with my trolley.
November 25, 2024
Reply from Dicarpet
✨ Thanks for your feedback. Love that you're happy with the carpet! Really sorry about the DPD delivery hassle - we'll pass this on to improve their service.
Reply from Dicarpet
Thank you for your feedback! We're thrilled to hear you were pleased with the fast delivery and found us reliable. Looking forward to serving you again!
Fine and inspiring homepage
We are very satisfied with our carpets.
Thank you for professionel help and advices in your service department.
The carpets were delivered as expected.
September 12, 2024
Unprompted review
Reply from Dicarpet
Thank you for your kind review! We’re delighted to hear that you’re satisfied with your carpets and that our service team could assist you with professional help and advice. It’s wonderful that the delivery met your expectations. We look forward to serving you again in the future!
Shipping not as advertised but…
Shipping not as advertised but otherwise excellent. Rug exceeding expectations in regard to condition.
June 12, 2024
Reply from Dicarpet
Thank you for taking the time to share your feedback.❤️ We are glad to hear that the rug exceeded your expectations in terms of condition! We apologize that shipping did not meet the advertised timeframe. We will review our shipping processes to improve accuracy and transparency in the future.
If you have any further questions or concerns about the shipping experience, please don't hesitate to contact our customer service team. We appreciate your understanding and look forward to serving you again. 😊
Found a gem!
Our whole family loves the rug and it was a smooth transaction. I’ll definitely be coming back for more purchases.
June 10, 2024
Reply from Dicarpet
Thank you for sharing your positive experience! We're thrilled to hear that your family loves the rug and that the purchase process was seamless. We look forward to welcoming you back for more home decor finds in the future.
Fast delivery, beautiful carpet!
I'm very happy with the carpet I bought. It looke deven better in real life than online.
April 15, 2024
Reply from Dicarpet
That's fantastic to hear! We're delighted that you're so pleased with your purchase and that the carpet exceeded your expectations in person. It's always our goal to provide accurate representations online, but we know nothing beats seeing a beautiful rug in your own home. Thank you for sharing your positive experience with us!
Very good experience
The carpets look very good / the pictures on the site are very well made as well. What you see, is what you get. Fast shipping, well packaged. Really, a great service.
March 21, 2024
Reply from Dicarpet
Thank you for your positive feedback! We're thrilled to hear that the carpets met your expectations and that our website images accurately reflected our products. It's great to know that you were satisfied with the fast shipping and packaging. We strive to maintain high standards in our service and product quality, and your feedback is incredibly valuable to us.
We look forward to serving you again soon!
It is just as we thought it would be
It is just as we thought it would be: beautiful.
February 26, 2024
Reply from Dicarpet
We are immensely pleased to learn that our offering has met your expectations and that you've found beauty in it. We appreciate your positive feedback.
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