DICE Reviews 

16,570
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share how simple and user-friendly the mobile application is for purchasing event tickets and managing waitlists seamlessly. Attendees also point out the clear event reminders and helpful features that make planning a night out entirely stress-free. People frequently mention that the chosen venues offer great atmospheres and that the entry process feels completely effortless. However, some customers also noted frustration about being forced to download a separate application just to access their purchased event tickets. Reviewers expressed concerns regarding whether this mandatory software installation might eventually require unexpected subscription fees or ongoing payments.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the app is fast, reliable, and... See more

Application

Clients share positive opinions on application, highlighting that the booking process is simple and ticket... See more

Location

Reviewers highlight positive aspects of location, noting that venues are typically easy to find and situated... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized events and a... See more

Booking process

Reviewers mention positive feedback about booking process, finding the platform fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was really easy to use and hassle-free. A bit more info about access for people with disabilities would have been helpful at point of sale so we could have avoided a panic on the day about a... See more

Rated 5 out of 5 stars

A very use friendly app to buy gig tickets. Every Thursday there's an update of new events, which is appreciated as you don't need to go searching. Once you've got the tickets there's reminders, a... See more

Rated 5 out of 5 stars

Venue for Beebadobee Pylon album launch was in Hackney Church. Fantastic venue, friendly staff, well organised. Loved the big window & gold panelling behind the band. Beebadobee & her band were brilli... See more

Rated 5 out of 5 stars

Ever thought buying tickets for gigs is too convoluted and opaque. Wish it were simple, transparent and helped you manage your tickets rather than hiding them across multiple apps, new logins, ven... See more


Company details

  1. Event Ticket Seller

Written by the company

DICE is on a mission to get people out more. Download DICE to see what’s happening in your city and streaming in your timezone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,570)

3,173 reviews in the last 12 months

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Rated 5 out of 5 stars

What's the difference?

To be completely honest I'm not sure if I understand what role dice plays? I purchased a ticket for a 128 productions event through them and that was cool but is it yet another app to find events? Personally, I don't need another app to learn about events. Edmtrain seems to have what I'm looking for. Maybe there's reason to use dice instead I'm just not sure what it would be.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely fantastic app

⭐⭐⭐⭐⭐ Absolutely fantastic app – highly recommended!

What an amazing app! The booking process is incredibly easy, smooth and convenient. But what really makes DICE stand out is the fantastic selection of unique and exciting venues and events you probably wouldn’t have discovered otherwise!

I’ve used DICE in both London and Barcelona, and every experience has been absolutely brilliant. The app is reliable, widely accepted and simply a pleasure to use.

I’m genuinely impressed and have already recommended DICE to so many of my friends with great enthusiasm!

Five stars, without a doubt! Keep up the amazing work! 🚀🙌

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

An Unbelievable Experience

Everything was excellent. I was sent an email about a Tom Grennan appearance at 3 venues and it invited me to apply for free tickets. To be honest, at first I thought it was probably a scam, but I selected a venue and applied for two tickets. Within minutes I received an email to confirm I had been successful. I thought "that was easy". I then had to download an app for DICE from Google Play Store, which would contain the tickets and information about the gig. I thought "Here we go. I'll probably have to pay for the app or it will be a subscription or something". It wasn't, it was free and after creating an account I could view the tickets. All I had to do was press an activation button within 2 hours of the time of the event. It was so easy I was suspicious right up to getting into the venue. All I had to pay for were the drinks. The venue was a "cosy" Irish Bar less than 5 minutes walk from the railway station and was set up for a gig. The performer was Tom Grennan and the whole experience was fantastic. The only downside was that I am going to be wide open to email scams now 🤣. Thank you DICE and Tom Grennan for a literally unbelievable experience.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fat Dog at Rough Trade Liverpool

Fat Dog at Rough Trade Liverpool - First time at the venue. Small intimate venue perfect sound (low ceilings), loud as f***! Band scaled down to a four piece for the show, seen them earlier in the year headlining seemed to have about 7 in the band. They were immense at Rough Trade, got to meet the guitarist (on the way out) after the gig, my best gig of the year so far. FAF DOG deffo Glastonbury future head liners!!!

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

I am extremely disappointed with the customer service I received from this company. I purchased a ticket for an event but accidentally selected the wrong date. I contacted them hoping to receive a refund or, alternatively, exchange my ticket for a different date. I was more than happy to pay the price difference, as the ticket for my preferred date was actually more expensive.

Unfortunately, the company refused to offer either option and showed no flexibility or willingness to help resolve the situation. I understand that policies exist, but I believe good customer service should also involve a reasonable degree of understanding and consideration for customers, especially when a practical solution is available.

This experience has left me feeling that making money is more important to this company than customer satisfaction or loyalty. It is particularly disappointing when a simple, reasonable request could have been handled in a much more customer-friendly way.

I would not recommend this company and would strongly encourage others to think carefully before purchasing tickets through them. Based on my experience, I would not choose to use their services again

October 8, 2026
Unprompted review

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