Dickinson Villas Reviews 

We have recently returned from 2 weeks with Can Deya with Puerto Pollensa. I provided Dickinson Villa with a review both positives and negatives. They have changed my review title and left out of the negatives within the review !! Not a true reflection on their website so here it is. If you are considering using this company the customer reviews may not reflect the accommodation accurately.

Several lights out around property including driveway lights which were reported on day 3. Road outside is very dark therefore lights needed to be fixed. They only fixed 1 out of 4 lights.

Fight with the front gate to get it opened & closed & reported on day 3. Not fixed.

Kitchen dated and could benefit from improvement.

Shower pressure very low although constant hot water.

Cooker and oven control for a gas hob & oven have been wiped from cleaning over the years therefore no idea on what the oven temperature is and which controls, control what. No instructions left for the appliance to help with operation. Had to self help via you tube !

Terrible company to deal with constant excuse about refunds for a holiday in June . It’s nearly 2026 for god sake . Avoid at all costs

Magnificent!

Where to start? Firstly, the booking process and payment for a last minute holiday was very simple and easy straight through their website and confirmation was pretty much instant.

Now to the great bits. We originally booked a beautiful villa just out of Port de Pollença upon arrival we were really blown away at the location and the villa presentation. The pool area was incredible and the property itself was very spacious and well set out for families and entertainment. Unfortunately we realized early in the evening there was an issue with the air conditioning. It was a little late to call for assistance and a Saturday evening so we waited to the following morning to visit the office just in the town to get some help. When we entered the office we were greeted by the very lovely Ani we discussed the unfortunate issue at the property and she assured us she would contact the owner immediately. Within just 10-15 minutes she arranged for us to meet the owner of the property along with her maintenance man. To cut a long story short there was an issue with the AC that couldn’t be resolved immediately. After a few WhatsApp’s between ourselves and Ani and also the fantastic Noelia it was arranged for us to vacate our current rental and move to another stunning Villa with working AC. The replacement villa felt to us like a unbelievable upgrade and was truly stunning and in a fantastic location.

My wife and myself cannot comprehend how good the service was from our hosts, they went so far beyond what we would consider great service I cannot convey in words. We truly felt blessed and it has become one of our stand out holidays of recent years and we have been to some very special places in the world. We WILL be booking with Dickinson Villas and bring the rest of family to enjoy the great properties and stunning area.

Again a massive shout out to Ani and Noelia and of course the rest of the team which unfortunately we didn’t get to meet on this visit. We truly had the best time and are so very grateful for the outstanding and heartfelt service you provided us it is second to none.

Thank you all for making this such a memorable trip. We hope to see you again in the very near future.

We have stayed at a villa called Can Verger Almadrava (formerly known as Finca Maria) for four summers in a row. The villa is in Pollensa in Mallorca. The owner is an English lady called Anna Clark. Dickinson Villas look after the villa on her behalf and are the booking agents. We primarily book this villa as it offers a heated pool which offers great therapeutic benefit to my twin boys who have a disability.

In 2022, our fourth visit there, we paid handsomely for a heated pool, which was available for the first two days of our holiday. The gardeners then appeared on day 3 and for some inexplicable reason switched off the pool heating. My boys would not use the cold pool, which we had paid to be heated. Dickinson Villas did not restore the heating to the pool.

In addition to this, post-covid, we noticed a marked deterioration in the state of the villa on this fourth visit last year. The villa could not be secured as there was a faulty kitchen window that would not close properly. There was no alarm on the property. The handle had sheared off the patio doors leading out to the terrace from the master bedroom and so it was very difficult to open and close these doors. The door handle to the smaller bedroom was broken so the door could not be closed. The property had two safes. One worked, the other didn't. The instructions provided were for the one that didn't work. Dickinson grumpily attended to assist with the safe that did work but then it stopped working during our visit as the batteries ran out on the locking mechanism. We therefore had an insecure villa in the isolated countryside with no means of securing our valuables. The villa was also infested with ants on our arrival and had clearly not been cleaned on the day we got there.

I communicated all of this to Dickinson and eventually got my money back for the heated pool but no comfort that anything else would be attended to.

We booked this villa (foolishly) again for this June on the basis of its heated pool and the fact there are so few heated pools in Mallorca. You have to understand that our disabled children will not go into a cold pool. We paid on time.

In January this year, 2023, Dickinson posted on Facebook claiming that they inspect all of their properties before guests arrive to ensure everything is working. In view of this I contacted them four weeks before our anticipated holiday to query whether or not the issues I had highlighted during and after our last visit had been remedied.

They replied three weeks before our arrival date to curtly inform us that our booking had been cancelled by the owner Anna Clark as the problems at the villa were still present therefore they could not meet our expectations. There was no compassion, no understanding of the challenges we face as a family just a cold, callous dismissal of us like filth on a shoe.

We had no comeback, no appeal and were made to feel like a nuisance for being so demanding. All we wanted was a secure villa with the heated pool we had paid over 500 Euros for.

We faced a battle to get our money back and were again made to feel like a nuisance for badgering them. We lost out of course as a result of the exchange rate.

What a disgraceful organisation and what a shameful way to treat a loyal customer of four years. I will never book a villa with this company again and would implore others not to. They have zero customer service and no understanding whatsoever of disability. The owner Anna Clark is clearly a horror who simply wants to rake in the cash for her sub-standard property. Hopefully people will stop booking the place and maybe she will need to lower her nose and see that this is not the way to treat people.

DO NOT BOOK WITH DICKINSON VILLAS. DO NOT BOOK CAN VERGER ALMADRAVA

we have stayed at Villa La Sort many times and have always found Maria and Marian at Dickinson's to be very helpful and the villa itself spotless and with first class facilites

After reading lots of reviews about this company I was very worried about booking with them but I know that normally the good reviews are always over looked by the bad ones.
Or the nice comments don’t ever get written.

I will definitely be renting again through Dickinson Villas. They were very helpful from day one of our enquiry till the end of our holiday.

Stayed at a fantastic property called Villa Can Dala in Port de Pollensa that Sleeps 12. As we were celebrating a special occasion it was very spacious and a beautiful location.

Maria even went above and beyond and organised our excursions plus a very yummy birthday cake from Tartas De Alba.

Look forward to hopefully staying again at apartment Londres in 2021

Absolutely appalling. Stole our money, wouldn't refund us even though we didn't stay in the villa!!!! DO NOT TRUST THESE CROOKS!!!!!!

AVOID VILLA DANIEL AND ITS MANAGEMENT AGENT –DICKINSON VILLAS PUERTO POLLENSA MALLORCA AT ALL COSTS.
Even before we arrived at this villa we encountered trouble with the agent. They took the second deposit out of our account almost a week before it was due therefore incurring bank interest charges of €60
Dickinson Villas emailed to say they would refund the money and add a free welcome pack as compensation. A day before our travel Dickinson Villas emailed to renege on their agreement.
The final payment of €850 had to be paid in cash on arrival which we thought very strange. In total we paid over €4000 for a 10 night stay
We requested pool heating. On investigation Dickinson Villas said the maximum temperature of the heated pool would be 25 degrees. I said that this was not acceptable especially as we had our one year old grand-dauugter with us and all pool boiler temperatures go up to 30 degrees. Marian Cifre at Dickinson Villas was extremely rude and condescending to me. Please note that the villa manual in the property states that where Dickinson Villa pools are heated that they are heated to 28 degrees !!!!!
On our Saturday arrival at the Dickinson Villa offices to collect our villa address and key we paid the cash and eco tax and I deducted the previously agreed Bank interest. Marian went mad, so much so she called the police to have us arrested !!!
The police were not interested and under duress Marian provided us with the villa address and key safe code but told us not to bother to contact them ever again if there were any problems at the villa as we would be ignored. I asked to speak to the Manager and was told she was on holiday. I asked that the Manager call me on Monday morning – she did not.
On arrival at the villa we discovered that there were no fire extinguishers, blankets or alarms in the property. There were however two burnt out / melted extinguishers laying next to the gas tank in the garden. This and other debris were within an open gated area- just lovely for our little granddaughter to explore !!!
The pool decking area was dangerously broken in areas.
There was a LIVE electrical socket in one of the bedrooms
The burglar alarm was broken, numerous window shutters were broken, there was no key for the safe. We felt very unsafe and had to carry passports and cash with us at all times.
There was no remote for the TV
The Kitchen was very grimy and on opening cupboards and the dish washer there was an awful smell
On Sunday we had NO water whatsoever- we couldn’t flush toilets or shower. We called all Dickinson Villas emergency numbers without success. Some 5 hours later someone called us and said a technician would be around the next day. On his arrival he said that he had been told that we had no hot water, if he had known we had no water at all he would have come out to us that night.
The final straw was on Monday morning at 7.30 am when the building site next door started loudly working. If we had known about the building site we would not have booked this villa in the first place.
I emailed Dickinson Villas and told them we were going to leave the villa and the reasons why, and thereafter sent them a detailed email together with photographs of most of the issues we encountered.
Dickinson Villas finally responded and said that all the issues would be fixed within 24 hours. I said that that was impossible to repair/replace all the issues in that timescale and the villa should have been inspected before a client took occupation and why would I want any people in the villa disturbing our holiday.
They said that they could have possibly transferred us to another villa. On investigation there was no acceptable villa on their website.
Dickinson Villas may answer this review- DO NOT BELIEVE THEIR ANSWERS OR EXPLANATIONS.
I have made an official complaint to the relevant authorities who are strenuously looking into this serious matter.

Just to let you know there is also a Google review of the villa and Dickinson Villas that experienced similar issues to ours

So Renters be VERY aware