In my opinion, Dietly is a failure, merely an aggregator designed for profit. In case of any issues, they provide no assistance and simply refer to the terms and conditions - I advise avoiding it!!
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Stumbled across this website & so glad I did. Huge range of products & impressed as easy to navigate website as headings such as Paleo etc. Had some lovely peanut butter & orange protein balls, lovely... See more
Company replied
Long delivery despite quoting on their site “p.s. our shipping is quite fast.” I beg to differ! They use Royal Mail and yet orders placed with different retailer same day as theirs arrived way quicker... See more
Company replied
Amazing packaging! Every single glass-bottle stuff are well packaged with bubble wrapping. There is also a card with greeting! A wonderful sugar free low carb keto parcel with love!!! Definitely come... See more
Company replied
Company details
- Health Food Store
- Fitness and Nutrition Service
- Grocery Store
- Natural Foods Store
- Nutritionist
- Vitamin and Supplements Store
Written by the company
dietly is an online grocery that focuses on personalised nutrition. Our mission is to help people who have unique dietary needs to find the right products and get personalised advice. At dietly, you can use more than 50+ filters to find the right products for yourself or get a free consultation from one of our registered nutritionists to get further advice.
Contact info
Block A 2nd Floor, 284 Chase Road, N146HF, London, United Kingdom
- hello@dietly.co
- dietly.co
3.0
Average
143 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and great service
Great product and great service! I highly recommend this company to purchase from!
December 18, 2021
Reply from dietly
Hello Jamie! Thank you for your review we are so happy to hear that you enjoyed the experience. Have a great day!
Keto snack box
I subscribed to the Keto snack box and it is the highlight of my week when it arrives. The products are amazing - dietly has introduced me to fantastic brands. It’s like Christmas every week :-)
December 17, 2021
Reply from dietly
Hello Emily! Thank you for your review, it is the best Christmas present we've gotten by far. We wish you have a great week ahead.
I thought the collection of gluten free…
My recent order was slightly disappointing on arrival so I rated my experience accordingly.
I was unprepared for an immediate response from dietly.co expressing their apologies for the condition of my order and offering both a partial refund and a replacement item!
Clearly this is a company that cares about getting things right and I hope that my testamonial here will encourage many future purchases.
December 16, 2021
Reply from dietly
Hi Susan,
We hope this email finds you well. We are really sorry to hear that you did not enjoy the packaging and that one of the products were damaged. We aim to be the best in what we do and as such we will be sending you an email from hello@dietly.co in order to immediately rectify this. We appreciate the feedback and hope to ensure that you are more than happy. Thank you.
Only place I can get theses fig and…
Only place I can get theses fig and date toasts from... I buy 5 at a time!
December 10, 2021
Reply from dietly
Hi Susi! We hope you are well. Your support means a lot to us, thank you! We look forward to being of service to you again, have an amazing week!
Very prompt, trouble free service
Order was placed Saturday and arrived 2 days later. Very happy with my purchase. Thank you
December 9, 2021
Reply from dietly
Hi Michelle! We are so happy to hear that you are happy with your order, thats the only thing we want. Hope to be of service soon and have an amazing week!
Great products and service.
December 4, 2021
Reply from dietly
Hello Aivita! We are really happy to hear that you enjoyed the order and we're looking forward to being of service to you again. Have an amazing week!
Reply from dietly
Hi Paul, thank you for your review we appreciate it and are looking forward to being at your service again. Have a great day
🌱🌱🌱🌱🌱
Highly recommend! Great selection of vegan items at more affordable prices and super quick delivery. Really appreciate the fact that the packaging is eco friendly and the free gift that was included-can’t wait to try it! Thank you ☺️
December 2, 2021
Unprompted review
Reply from dietly
Hi Sarah! We hope you are well. Thank you so much for giving us a review, it means a lot to us. We aim to give you the best consistently. Have a wonderful day and enjoy your gift!
Our second order from dietly and we…
Our second order from dietly and we continue to be impressed with the excellent service and the environmentally- conscious packaging of all products, which is very important to us. Everything arrived in perfect condition and we also appreciated the free products to try. Thank you!
November 30, 2021
Reply from dietly
Hi!!! We hope you are well. Thank you for reviewing us we really do appreciate the support. It makes us happy to hear that you found everything perfect as we do believe that you deserve nothing but the best. We hope you enjoyed the free products as well! Have a wonderful day and we look forward to serving you again!
Looks good to me
Looks good to me. The hamper is a gift for a celiac relative so we’ll have to see.
November 28, 2021
Reply from dietly
Hello Kenneth! Thank you for the review, let us know what your relative thinks of it! Have an amazing day
Great company and the same goes for the…
Great company and the same goes for the products. No issues and only praise to the team. Thanks
November 27, 2021
Reply from dietly
Hi brad! Thank you for your review! Your support means a lot to us and a hello from our team! Have a wonderful day!
Excellent stuff
Excellent stuff, affordable prices,gift shake is just awesome,thank You :)
November 27, 2021
Reply from dietly
Hi Kat! We hope you are well. Thank you for your review we give Dietly our everything in order to make it the best experience. P.S. You are awesome.
Reply from dietly
Hello Roger, we hope you are well. Thank you for your kind feedback. Have an amazing day!
Top quality products
Top quality products, good selection, priced reasonably, super swift shipping, packed well........what more could I ask for?
November 19, 2021
Reply from dietly
Hey Emma! Thank you for your review. What more can we ask for than your satisfaction? Nothing. Have a wonderful day
Impressive delivery speed and customer service - Black Friday deals
Everything arrived even more quickly than I'd expected and I was even gifted protein shake powder! Immaculate service and an incredible Black Friday deal. I'm very impressed!
November 18, 2021
Reply from dietly
Hello Kate! Thank you for your review we really appreciate your support and hope to be of service to you soon! Have a wonderful day
Super fast delivery!
November 17, 2021
Reply from dietly
Hey M J, we do our best to get the goodies to you as soon as possible! Thank you for your support. Have a great day!
Great service
November 16, 2021
Reply from dietly
Hello Mr Luxford, thank you for your review we appreciate you!
I still haven't had my order so i can't…
I still haven't had my order so i can't really give anymore than 1 star im afriad.
November 13, 2021
Reply from dietly
Hello Louise,
We hope you are well. We are extremely sorry to hear that you are unhappy. We have looked into your order and it was dispatched on Thursday morning after you ordered it on Wednesday, as Standard delivery has chosen it suppose to arrive in 2-3 working days. We hope you will love it when it arrives. However, as we strive to have the best service and products we shall email you to make matters right. Please do let us know what we can do and we’ll get on it right away. Have a wonderful day and talk to you soon!
Warmest Regards,
The Dietly Team 💚
Reply from dietly
Hi Susi! We just do the best we can and strive to be the best and your support means everything so thank you. Hope to be of service soon, have a wonderful day!
Customer service is amazing and is well…
Customer service is amazing and is well worth the money
November 4, 2021
Reply from dietly
Hello Charlie! Thanks for your review, feel free to check out our discounts and giveaways! We look forward to being of service to you again. Take care and have a wonderful day
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