DIGBITS Reviews 227

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and robust construction, often highlighting their British manufacturing. Many people appreciate the efficient ordering process and the prompt delivery service. Reviewers consistently mention the outstanding customer service, noting the helpfulness of the staff in ensuring correct orders and providing support for various inquiries. However, some people were dissatisfied with certain product dimensions, finding them smaller than expected or not suitable for their machinery. A few customers also experienced issues with delivery times, noting that items took longer to arrive than initially stated on the website.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality and robust... See more

Order

Users describe positive interactions with order. Customers consistently praise the easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering process. We liked the fact they came back to check measurements. Staff really friendly. The digger bucket was delivered very quickly and fitted perfectly. The quality of manufacturing wa... See more

Company replied

Rated 5 out of 5 stars

Great staff who rang us twice to confirm the size etc Sadie the member of staff was brilliant, patient and very kind and helpful as we are both in our 70s and my husband was unsure of the size of trac... See more

Company replied

Rated 5 out of 5 stars

5 star company to deal with, great communication, nothing too much trouble, great advise, Zac very helpfull and understanding, great asset to your company. Product purchaced have used and is fantastic... See more

Company replied

Rated 5 out of 5 stars

I ordered two buckets but had a slight issue with pin sizes. Sadie got back to me very quickly and after a couple of emails the problem was solved, both buckets arrived about a week later. buckets are... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Machinery Parts Manufacturer

Written by the company

DIGBITS are a British manufacturer of quality excavator buckets, attachments and spare parts. Every single bucket and mechanical attachment we sell, from the smallest micro digger bucket, to the largest excavator XHD rock bucket, is manufactured in our own works, in Staffordshire, United Kingdom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

What’s not to like

Haven’t used the online store as I always need the part’s clarified first. Communication via email is fast during working hours and staff have always been very knowledgeable. Anything made by digbits has been very high quality and deliveries have always been fast even for larger items.

November 12, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

The website shop is great, because it's open 24/7 and for most products, very easy, but we always try to keep a knowledgeable team on hand for the more complicated orders. Thanks for your ongoing custom.

Rated 5 out of 5 stars

Bought a three different digger buckets…

Bought a three different digger buckets from Digbits all were top quality and delivered directly to our door with no hassle whatsoever. 👍

February 1, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

We're pleased you found our quality and service consistent and sincerely thank you for your review.

Rated 5 out of 5 stars

Have bought a few buckets from these…

Have bought a few buckets from these guys and always been great quality! Fantastic to see people still building things from scratch in the UK!

November 14, 2023
Unprompted review
DIGBITS logo

Reply from DIGBITS

100% of our buckets and non-powered attachments are still manufactured, from the ground (or bench) up, right here in Rugeley, Staffordshire, UK. It is nice to know there are customers that appreciate that difference. Thank you.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, great range of products manufactured in Britain by professional engineers. Very happy with the service we received and enjoying using the product we purchased. If you need well engineered buckets etc for your machine Digbits have the solution. Buy British made quality products and leave the imports well alone.

November 13, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thank you very much for taking the time to review Jon. We're grateful for your business.

Rated 5 out of 5 stars

This is second year of using Digbits…

This is second year of using Digbits Grapple simple and works, good value
Only criticism the the hinge pins are held in with cotta pins that get caught up with tree debris and fall out, otherwise brilliant.

November 13, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

The grapple will last years, but yes, it's a good point regarding the lynch pins and a switch to nut & bolt might be a good suggestion. Thanks very much for the feedback.

Rated 5 out of 5 stars

Used digbits for a few buckets now

Used digbits for a few buckets now, great service and quick turnaround, staff were friendly and helpful understanding what I needed

November 13, 2023
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks Neil - we do know our digger buckets here and are always happy to help.

Rated 5 out of 5 stars

The right kit for the hardest jobs.

Firstly , as soon as Digbits answer the phone, they have all of our details to hand , no need to explain make and size of excavator , type of hitch we have , hydraulic capacity and they are friendly as well. If we have a "stupid" question they never laugh or talk down to us. We're not all experts but they will patiently explain the answer to our query. Therefore we only deal with Digbits for buckets , rakes , ripper teeth and grabs. We recently had to replace a log grab from another manufacturer purchased before Digbits were recommended to us that failed miserably. Digbits had one of the Peaky Welders ring to listen to our story and to help us get the piece of kit we actually needed. It took a couple of days to manufacture and deliver exactly what we wanted . As recently as yesterday , we have been clearing storm blown trees , loading our logging trailer , clearing our access lane and working with our felling contractor. Without Digbits we would have struggled to get off the farm for essential supplies. That's why we never hesitate to recommend them. Wouldn't dream of going to anyone else.

November 12, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thank you very much Village. Glad you are enjoying the full Digbits service and product quality. A review like yours speaks volumes and is extremely gratifying.

As you say, there are a few 'lookalike' products (usually imported) out there where either the quality or availability of spares let customers down and it is something we very much strive to explain to many that focus only on price. We always aim to deliver long term value, to get loyal customers.

Rated 5 out of 5 stars

Very helpful

Very helpful, no exactly what I’m talking about when I’m ordering parts or asking for components very good

June 5, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

We're fluent in digger and always keen to help customers with their excavators. Thanks for the review.

Rated 5 out of 5 stars

Quality made in England

Quality made in England good customer service fast delivery

November 13, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

We're extremely grateful that people like yourself appreciate the importance of keeping excavator bucket and attachments manufacture alive on these shores, rather than 6 to 8 weeks away by shipping container.

Rated 5 out of 5 stars

Excellent work and very pleased with…

Excellent work and very pleased with the product that I receive.
Will be ordering more very soon.

November 13, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks Stuart. Always very humbling when customers are happy enough to keep ordering. It's always our aim.

Rated 5 out of 5 stars

happy customer

we have bought several items from Digbits and have always been very happy with the quality and fast service.
The last thing we bought was the ground rake and it has been well used.

November 1, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks for the various orders and the latest for the Land Clearance rake. That will definitely do you sterling service - the Hardox® tines will take anything the excavator throws at them.

Rated 5 out of 5 stars

As always quality items at a reasonable…

As always quality items at a reasonable price - might not be the cheapest but are definitely value for money and good quality

November 13, 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

We'll leave the cheap lookalike products to be the cheapest and continue to deliver you the sort of quality you need and expect. Thanks for your review.

Rated 5 out of 5 stars

I needed a specific sized bucket for my…

I needed a specific sized bucket for my digger. Not a problem, very helpful and delivered on time. Still use it now

November 13, 2023
Unprompted review
DIGBITS logo

Reply from DIGBITS

Glad we could help. We build here in the UK, so we can even make custom widths, for any new foundation or footing regulation. Thanks for the review.

Rated 5 out of 5 stars

Excellent service over the last 15 years

Absolutely brilliant service I've been using digbits for 15 years to keep an old kh101 up and running, no hard selling just honest advice and excellent prices.

December 15, 2023
Unprompted review
DIGBITS logo

Reply from DIGBITS

KH101 may be old, but it is also a great machine and we do actually look after older Kubota diggers, right back to the KH5's. Thanks for the review John.

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