DigiCert, Inc. Reviews 

498
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely fast, helpful, and professional when handling various important certificate validations. People note that individual representatives are remarkably patient and efficient, ensuring that the overall customer journey remains exceptionally smooth, reliable, and pleasant. Some reviewers were not happy with communication issues, mentioning that email responses took several days or went completely unanswered during critical times. Consumers also experienced frustrating delays, prolonged transfers between different internal departments, and noticeable unresponsiveness when trying to reach customer assistance.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, often praising representatives for providing quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the exceptionally smooth... See more

Service

Customers had positive experiences with service, consistently praising the fast, professional support and... See more

User experience

People report positive experiences with user experience, highlighting the exceptionally smooth support, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with a certificate reissue problem I had. I used live chat and spoke with Vita who was knowledgeable, quick and helpful and resolved my issue pretty much immediately. Great work.

Rated 5 out of 5 stars

Bernice was OUTSTANDING. I have been working with Digi for 9 years now, engineers to the people on the front line. Not that I have ever had bad service, couple times that were questionable. Bernice wa... See more

Rated 5 out of 5 stars

Great service and advice from the support team - sorted out my issue easily. 5 Stars *****

Rated 5 out of 5 stars

Mitch Keyster has very well respond to our demand, and very quickly.


Company details

  1. Software Vendor

Written by the company

DigiCert's TLS/SSL Certificate solutions brings cutting-edge features that protect websites against known and future threats with a comprehensive advanced solution to secure unlimited servers with the strongest encryption and highest authentication available. DigiCert Inc. is a US-based technology company focused on digital security and headquartered in Lehi, Utah with international offices in Australia, Ireland, Japan, South Africa, Switzerland and United Kingdom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

498 reviews

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4.8

All reviews

(498)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

We get all our certificates from Digicert as well as VMC through our IP partner(Abion.com, awesome) and everything works perfectly. Did our yearly verification for VMC and spoke to Rashid Asvat who was knowledgeable, thorough, and helpful. He explained the process and how it works to prevent exploitation by AI and we had a nice chat about security. Genuinely brightened my day with his spectacular demeanor. Had a similar experience the first time I did the verification process as well.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

DigiCert's Naasief was incredibly helpful

I had an online chat with Naasief who guided me through the approval process for our certificate purchase. This was done very quickly and efficiently, providing a far better service than the previous certificate provider we'd used. We'll happily recommend DigiCert to anyone who's looking to apply BIMI to their emails.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

was extremely happy with the support i was offered, I was in bit of pickle with SSL certificates and in no time at all i was all sorted...many thanks Norberta

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

SSL EV validation

SSL EV validation
Had an online support chat with Dani D who was extremely helpful. She managed to resolve our validation issue by doing more research to validate our details. Thanks Dani D.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience working with DigiCert Inc.

Before working with DigiCert Inc., I was struggling to obtain my software certificate quickly and efficiently. The process seemed complicated, and I was unsure how to proceed.

Then I had the pleasure of working with Rashid Asvat — and the entire experience completely changed. From the very beginning, he provided outstanding support, guiding me step by step with great professionalism and clarity. What impressed me most was his dedication: he went above and beyond, even offering help on a personal level to make sure everything was completed smoothly.

Thanks to Rashid, I was able to get my software certificate much faster than expected, without any stress or confusion. The whole process became simple, efficient, and highly professional.

After this experience, I can confidently say that DigiCert delivers excellent service — but it was Rashid who truly made the difference.

Thank you again, Rashid, for your exceptional support and commitment. I really appreciate it!
Highly recommended — 5 stars!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional Service

Very Professional Service

The attention that I receive from Palesa was very good. She was kind and solved the issue of a certificate's renewal.

Wonderful job

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. Mina was very helpful, professional, and resolved my issue quickly. Everything was handled smoothly and efficiently. Highly appreciated!”

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Conversation with Digicert support Team

every time i start a chat looking for help and coordination the team is very helpful and prompt & positive reply, my last conversations with Simon, Leona, Palesa is very helpful and the query or clarification is immediately resolved

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful in getting my business validated

Very helpful in getting my business verified. Given the nature of how our company is registered with different legal and operating names, it was confusing to get through the verification process. The support staff, specifically Kaythlynne Dennis, was amazing at walking us through the process.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Valerie from Valication Chat Support

I recently had the opportunity to speak with Valerie from DigiCert’s validation chat support, and I wanted to take a moment to express my sincere appreciation for the exceptional assistance she provided. Valerie was incredibly patient, professional, and resourceful throughout our interaction.

She took the time to clearly explain the entire validation process, carefully identifying which steps were missing on my end and guiding me through each one in a thorough, step-by-step manner. What stood out most was her willingness to remain on the chat while I navigated through my emails and gathered the necessary information; something I truly appreciated, as it made the experience far less stressful.

Valerie’s dedication to ensuring I fully understood the process and her commitment to helping me resolve my issue did not go unnoticed. Her level of support reflects very positively on your team.

Thank you very much, Valerie, for your outstanding service. Please keep up the excellent work!

March 27, 2026
Unprompted review

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