Digi-Key Electronics Reviews 106

They are my least favorite components supplier, and I continue to accumulate minor complaints. When they ship you the wrong parts, they charge you for them until you return them. Any normal company would ask for the return and send a label if they cared, but not this one. Your missing $10 item just became a $400 punishment—tough luck. I only use them when no one else has the item in stock, and I can't wait for a custom order. Their prices are generally worse than the alternatives, and their service is slow and rude.

On Saturday, I called to place an order by phone and Tia, the sales representative, was exceptionally helpful in providing product and shipping information. On Tuesday, I called to complete the order; in contrast, Thini (?) was abrupt, unhelpful and told me to place the order on-line. She then hung up! What a discouraging difference in professionalism and customer courtesy.

I love Digi-Key's website. It is top notch for finding the parts you need. However, they are no longer quick to ship. I order from them regularly. They used to ship same day on orders up to 8 pm CST. Since Covid, you are lucky if they ship it the same day and sometimes it is 2 days later.

I have been finding parts on Digikey, and then buying them on Mouser.

Everything worked wonderfully and the goods were dispatched on time

I sometimes have a tricky situation where the address I order to can change depending on time of year or my schedule. Now, most businesses can handle this reasonably well.

Several emails deep into support and they've managed to mangle everything worse than I could ever hope to, and they changed my name to my OLD last name to boot, because they apparently cannot comprehend why my email addresses could possibly have my old last name in them, nor that the email tied to my paypal can be different from my normal email.

I'm avoiding digikey in the future unless I have no other choice.

Buyer beware!! I asked if I could evaluate a product and still return it, and was told yes. When I tried to return it, they informed me that the "terminal screws looked used" and denied my return! How can you evaluate a product without "using the terminal screws"? Don't expect any customer support from DigiKey. Try Mouser instead!

Super fast shipping, great email support. Thanks!

too hard to be their customer, can't buy anything from them - whoever is in charge of their accounting or outsourced needs to be fired!

I've made a purchase in Digikey and made the PayPal payment with no problems. They decided to make the shipment (they did not ask me permission to do that) in two transactions and two boxes wich makes me pay two different customs process 50 USD each.
When I send them an email asking who would pay the second customs process they ignored the question an said something about an stock error.
Next day they started to make DAILY debits of 12.15 USD for no reason. I've sent an email to customer support and got no answer.
Tried to open disputes in PayPal for these transactions but it seems is not allowed to make these with Digikey.
Today 26 Feb and another debit from Digikey on my card, 6 in total now.
Today I've called the bank to get the card cancelled with gives me the inconvenient to be without card for a few days and to be charged by the bank for the new card.
I'm done buying with Digikey - closing account. PayPal also - closing it too - as the protection plan does not work with all companies.
So Mouser from now on

I ordered parts from Digikey for a class project that not even cost $25.00. I soon received an email from Digikey asking me to provide my bank routing and account numbers, a government photo ID, and social security number. The utter hubris of a company attempting to seek information they have no right to even request. I should also add that Digikey is no where even setup to hold and protect that information. It won't be long until we hear about a class action liability case.

A few decades back it was common to hear talk about how large US companies could deliver an item to the UK quicker than most local competitors. The world has changed a lot since then.

However, I ordered some obscure items on Monday morning (due to no stock elsewhere) and they surprised me by turning up early this Wednesday morning from the US. Very impressive.

And nice to see the use of non-plastic protective packaging.

I live in the US and have no issues with Digikey.

Every order has been correct as far as getting the right components.

Components are packaged extremely well.

Packages arrive in a timely manner.

I will continue to do business with them for sure.

Pretending to be UK based but it’s not you have to pay import taxes to the UK AVOID AVOID AVOID AVOID

Beware of DigiKey's non compliance with the contracted incoterms!

When you buy from Europe (through digikey dot de, digikey dot es or the other fake "local" branches, all of them just aliases of digikey dot com at 204.221.76.76), you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities.

But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice.

It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...), because you can only contact AI chatbots clumsily posing as humans, with the intelligence of a frog and the rudeness of a gorilla. The current ChatGPT technology can write convincing text, even haiku, but it doesn't understand what "DDP incoterms" means. Or maybe it doesn't understand what "written contract" means. Not to mention "alleged misappropriation of taxes, duties and customs"...

I will never buy again from DigiKey, but they will keep abusing innocent makers until we stops them. Just browse their Trustpilot page, activating "all languages", to see the horrifying experiences reported from France, Germany, Spain...

Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can verify the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.

Terrible company to do business with. Don't expect any customer service, sent the same order twice at the same time and won't do anything about it. Of course they charged me twice. Now my credit card company is taking care of it.

Ordered some smaller Adafruit parts to Finland. Everything went smooth.

It's impossible to contact them by phone, the number given is always busy.
They didn't reply back to email.
There are hidden cost they didn't show you before the order.

Worse shop ever

Digi-key has an extensive inventory of just about every variation of electrical component you may need and a good search engine on the web. I’ve had a good experience with the parts I’ve ordered over the last 20+ years. I draw the line however with having to be verified as an active customer every time I call in to ask a simple question about a part and have a representative go out of her way to be excessively rude. Hard to understand how an organization can have a first line employee acknowledge that I should buy my parts somewhere else.

A lot of reviews about unprofessional customer service and it's true.

Ordered an item that was on backorder. When the date came around it was supposed to ship, I logged into their website and it still showed "Pending" for a status. I figured, no big deal, probably just running a bit late.

Fast forward a couple days, I login again, and it now shows "Cancelled/Voided". I immediately contacted customer service via live chat. They told me that paypal denied the payment, and they tried to email me twice.

For starters, theres nothing wrong with my paypal account. I use it daily without any problems whatsoever. Second, I never received any kind of communication that there was an issue with my payment. I checked my spam, trash, etc, no emails indicating any kind of problem (plenty of marketing emails though, those seem to come in waves). The only email I found that somewhat lines up with the dates they said they sent an email on, was an "empty" template email that said verbatim the lines of:

"Dear $name, You would place your rich text here".

Obviously someone forgot to fill out the details here.

On top of that, the item i ordered, is now on backorder for the next year! They offered me zero resolution to this or even admitted that they made a mistake. Instead, after a heated conversation with one of their support supervisors (Josh), they banned me from using their service in the future.

I have never in my life experience such terrible customer service. Its not even about the order, its about how they handled the whole situation. If they would have just say. "Sorry, we messed up!" I probably wouldnt be leaving this review.

Ya'll need to do better, the reviews here on trustpilot are pretty obvious to that point.

UPDATE (5/19/2022): After opening a BBB complaint regarding my experience, I was contacted by a representative from Digikey. They apologized for the poor experience and admitted that they were having issues with their internal email system, which explained why I did not get any emails regarding the payment issue.

They overnighted me the item I ordered free of charge, so at least their retention department is on point.