Digital Direct Security Reviews 1,420

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

From placing my order over the telephone and receiving my order within days was exceptional. I also had to call back for technical help and EDWARD was brilliant and got me up and running. 100% compa... See more

Rated 5 out of 5 stars

The customer service here is simply exceptional. Following an online enquiry, Ellie called me and explained equipment I needed, sent it out the same day and it was spot on. I needed some extra IT... See more

Rated 5 out of 5 stars

Digital Direct Security (DDS) have been extremely helpful from start to finish. Their team provided clear advice, quick responses, and made the whole process easy. They also promised a fast delivery,... See more

Rated 5 out of 5 stars

Approximately 1 year ago I purchased equipment from DDS, 2 x cameras, a 4x input recorder and it has been excellent. Build quality is also impressive and of a high quality. I recently had to access... See more

Company replied

Company details

  1. Security Equipment Store

Information provided by various external sources

Digital Direct Security (DDS) is the UK's leading supplier of CCTV we can supply CCTV Cameras, IP CCTV Kits, CCTV Systems, Security Cameras, Recorders to meet a wide range of application requirements whether it be for Home, Offices, Warehouses or larger multi-site operations. Visit us today www.digitaldirectsecurity.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent communications

Excellent communications, great prices and next day delivery.
Would highly recommend

June 20, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Jonathan,

Thank you for the great review!

Rated 5 out of 5 stars

DDS the go to company for CCTV

Thank you DDS for your brilliant after sales service. My CCTV recorder failed. I wanted to keep the system my husband installed and I have no knowledge of CCTV systems. Thanks to Sam & Jake who understood my situation, I now have a fully working system. They sent instructions on how to protect the DVR in the post, on receipt they corrected the fault and only charged for the replacement part. Even offered to help me set up system. This is not a new system yet they still corrected the fault for me.

May 3, 2022
Unprompted review
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Reply from Digital Direct Security

Hi Joan,

Thank you for taking the time to leave this great review, glad that we were able to keep your system running.

If you need anything else you know where we are.

Sam

Rated 5 out of 5 stars

Great prices

Great prices, very fast delivery, will use again

May 3, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thanks for leaving the review!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, quality equipment, everything included, excellent support as always.

April 20, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Mr Reilly,

Thank you for the kind review.

Rated 5 out of 5 stars

We have used Digital Direct for years…

We have used Digital Direct for years and they've always been brilliant. They have a great tech support team that have helped us many times over the years!

March 21, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for the great review and loyalty!

Rated 5 out of 5 stars

Approximately 1 year ago I purchased…

Approximately 1 year ago I purchased equipment from DDS, 2 x cameras, a 4x input recorder and it has been excellent. Build quality is also impressive and of a high quality. I recently had to access playback, but had no password info, and DDS tried several times until I was sorted.
I have just installed another camera and bought more cables, delivered in one day.
This is the sort of service we need now, a genuine, personal approach while the world goes mad! First class, A+, well done DDS.
John Osborne

March 18, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi John,

Thanks for the great review and for coming back to us!

Rated 5 out of 5 stars

We have exclusively been using DDS for…

We have exclusively been using DDS for many years. The sales team are excellent but the support team are the reason we are very reluctant to use another supplier as they are superb!

March 18, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi James,

Thank you for your continued loyalty, it's been great doing business with you!

Rated 5 out of 5 stars

I have always used DDS for my CCTV…

I have always used DDS for my CCTV equipment, they are really helpful and know what they are doing so fill me with confidence from the start. Their products are always up to date technology, good quality and fast delivery, I have never had a problem and would recommend them to anyone.

February 22, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for the great review!

Rated 5 out of 5 stars

Fantastic company

Fantastic company with unbelievable customer support. Highly recommend DDS, one of the best companies I have dealt with.

February 18, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Chris,

Thank you for leaving this lovely review!

Rated 5 out of 5 stars

Very professional team.

Very professional team.
Helpful advice, great prices and a quick delivery service.

February 18, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Sandy,

Thank you for the great review.

Rated 5 out of 5 stars

Great service

Great service, goods arrived next day. All in perfect condition, all worked first time with no fuss. Used DDS 4 times now, highly recommended.

February 7, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Mike,

Thanks for the great review and for coming back to us!

Rated 1 out of 5 stars

CCTV Camera purchased were of poor…

CCTV Camera purchased were of poor quality and no operating instructions included. Would not recommend. I’m sure if these were Sony they would have had some sort of operating instructions. At best only the the sensor is Sony not the whole camera! Not as advertised!

January 23, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Paul,

The cameras you purchased were high quality Sony Starvis cameras. We've not received any complaint about these before so I'd just like to check everything is configured properly following your conversation with Ed in our support team who assisted you previously.

What DVR are these going into? It may be that the DVR is limiting to the cameras to a lower resolution and can't support the full 5MP.

If you want to come back to me on 01480 459809 or email me directly at sam@digitaldirectsecurity.co.uk I'll try and get this rectified for you.

Thanks.

Rated 5 out of 5 stars

Security Cameras

Guys, if you need digital cameras and all accessories relating to this then I can Highly recommend DDS. Digital Direct Security for all your needs. Trust me, they are absolutely brilliant. Dealt with them for a good few years now and I have no complaints. They are so professional over the phone and prompt with their services and after sales services also. Listen guys, they are the best. Don't believe me? Give them a try.

January 10, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Richard,

Thank you so much for the lovely review. Happy to hear you were pleased with the service you received, if there's anything you need please do get in touch.

Rated 5 out of 5 stars

All good

All good, will use again. Would recommend.

January 10, 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Wes,

Thank you for your continued business and the great review!

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