Digital Direct Security Reviews 1,420

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From placing my order over the telephone and receiving my order within days was exceptional. I also had to call back for technical help and EDWARD was brilliant and got me up and running. 100% compa... See more

Rated 5 out of 5 stars

The customer service here is simply exceptional. Following an online enquiry, Ellie called me and explained equipment I needed, sent it out the same day and it was spot on. I needed some extra IT... See more

Rated 5 out of 5 stars

Digital Direct Security (DDS) have been extremely helpful from start to finish. Their team provided clear advice, quick responses, and made the whole process easy. They also promised a fast delivery,... See more

Rated 5 out of 5 stars

Approximately 1 year ago I purchased equipment from DDS, 2 x cameras, a 4x input recorder and it has been excellent. Build quality is also impressive and of a high quality. I recently had to access... See more

Company replied

Company details

  1. Security Equipment Store

Information provided by various external sources

Digital Direct Security (DDS) is the UK's leading supplier of CCTV we can supply CCTV Cameras, IP CCTV Kits, CCTV Systems, Security Cameras, Recorders to meet a wide range of application requirements whether it be for Home, Offices, Warehouses or larger multi-site operations. Visit us today www.digitaldirectsecurity.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service , delivery very quick , customer service very knowledgeable, highly recommend. I have been using them for the last 4 years always very helpful, great company . Thank you .

August 11, 2021
Unprompted review
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Reply from Digital Direct Security

Hi Lorraine,

Thank you for the kind review and your continued business.

Rated 5 out of 5 stars

Great company cannot fault them so far

Great company cannot fault them so far, excellent sales team who know the product and technical support that exceeds anything i have experienced in 20 years in the industry

August 7, 2021
Unprompted review
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Reply from Digital Direct Security

Hi Danny,

Thanks for the review! Get in touch if there's anything we can do.

Rated 5 out of 5 stars

I have used DDS for 11 years now and…

I have used DDS for 11 years now and can’t fault any service I have had, in the beginning I felt I was never off the phone to them sorting my world web connections out , I know have DYNAMICS which changes automatically when my internet provider changes my web address, although reconnecting me each time was not a problem to DDS it was to me as.

August 6, 2021
Unprompted review
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Reply from Digital Direct Security

Hi Angela,

Thank you for your continued business and support, please get in touch if there's anything else you need.

Rated 5 out of 5 stars

Great service

Great service, can’t fault. Quick turnaround. Will definitely use again.

August 5, 2021
Unprompted review
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Reply from Digital Direct Security

Hi Jacob,

Thanks for leaving this and look forward to doing business with you again.

Rated 5 out of 5 stars

NVR power supply

The power supply for my NVR failed, the technical guys identified what to buy and I received it the next day. Excellent service.

July 23, 2021
Unprompted review
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Reply from Digital Direct Security

Hello,

Thanks for the review!

Rated 5 out of 5 stars

Good advice, great products.

Sam gave excellent advice when I was looking to upgrade my system. I purchased 3 cameras and a NVR. They arrived the next day and the product is terrific. I have since bought 3 more cameras to extend my system. Very pleased.

July 21, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Malcolm,

Thanks for taking the time to leave this, glad you're happy with your systems!

Rated 5 out of 5 stars

Super Friendly, Great Prices & Quick Delivery

This is my second purchase from DDS. As a relative novice in the world of CCTV, I found them to be approachable, unlike many other resellers in this space. What I really like about them and the reason I returned was that they didn't just sell me what I initially asked for but checked my intended usage and gave appropriate advice, meaning I had the right product for my needs. Pricing looks to be competitive compared with others, and delivery is fast and secure. I Will be happy to do more business in the future.

July 16, 2021
Unprompted review
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Reply from Digital Direct Security

Hello,

Thank you for the continued business and the great review!

Rated 5 out of 5 stars

Digital Direct Security were amazing!

Digital Direct Security were amazing! I required some technical guidance for my project and the team at DDS were a great help. I had the pleasure of dealing with Sam who is very knowledgeable and went above and beyond to assist. Great friendly company and I can't recommend enough!

July 10, 2021
Unprompted review
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Reply from Digital Direct Security

Hello,

Thanks for taking the time to leave this great review!

Rated 5 out of 5 stars

Good service

Quick and helpful advice on what CCTV equipment to buy. I ordered a Uniview four camera IP system with NVR. The equipment arrived next day, was easy to install and works well.

Recommended.

July 2, 2021
Unprompted review
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Reply from Digital Direct Security

Hello,

Thank you for leaving this great review!

Rated 5 out of 5 stars

Help

Just like to say how helpful the sales staff is and nothing seems a problem willing to talk and discuss
issues and queries.
Also the recent help from Matt from the technical department was second to none and will not hesitate
to call and ask for help and advise, well done.Thanks
Alan(AB alarms)

July 1, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Alan,

Thanks for the fantastic review, as always you know where we are if there's anything we can help with.

Rated 5 out of 5 stars

Great service

Great service, very helpful in selecting the correct system. All fitted and running. Well done keep up the great service.

June 27, 2021
Unprompted review
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Reply from Digital Direct Security

Hi Barry,

Thank you for the kind words!

Rated 5 out of 5 stars

Very knowledgeable sales team

Very knowledgeable sales team, we purchased two Ajax systems with multiple sensors and a complete CCTV system. Ajax stands out as incredibly flexible, easy to install and scaleable. We are delighted with our purchases and would recommend DDS to anyone considering CCTV or an Alarm system

June 25, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Spencer,

Thanks for the great review! Glad to hear you're happy with your purchase.

Rated 5 out of 5 stars

Great products and excellent support

I purchased a simple, domestic security system of 4 network cameras and a Network Video Recorder and I have very little knowledge of network configuration. DDS gave good sales advice, the products arrived the following day and their help and assistance in configuring the system was both essential and excellent. Keep up the good work!

June 25, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Steve,

Thank you for the review and kind words!

Rated 5 out of 5 stars

Excellent Service

Knowledgeable, helpful, friendly. These guys went out of their way to help me. Very responsive to enquiries, everything I needed in stock. Excellent advice. First class!

June 21, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Mr Bush,

Thanks for taking the time to leave this review. Let us know if there's anything else we can do.

Rated 5 out of 5 stars

Easy to order and great advise given by…

Easy to order and great advise given by Sam, easy to set up

June 18, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for taking the time to leave a review and correcting it! Please get in touch if there's anything else we can help with.

Rated 5 out of 5 stars

Excellent service from DDS

Excellent service from DDS. Very knowledgeable and provide good advice, support. Quick delivery of products.

June 18, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Paul,

Thanks for the kind review!

Rated 5 out of 5 stars

Good quality products and excellent support

Ordered upgraded camera to replace existing, customer support confirmed it would fit my existing base plate. Tech support (at my request) upgraded the DVR firmware and also assisted with the setup of the new camera. I use this company because of the quality of the products, manuals and customer tech support.

June 11, 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Paul,

Thank you for the great review!

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