DigitalFibre Reviews 327

Staff member are ok, helpful, but I find dealing with issues took time to resolve and lack of communication when bill payments are paid letters still get sent as a reminder

I would like to thank Belle for her assistance today. She was very helpful, answered all my questions thoroughly, and was very easy to understand on the phone. Lovely person to deal with.

Well, I was speaking on behalf of Mr
Hubert Chugg who is joining your company Digital Fibre. His telephone
been cut off by BT in what appears to
be a mix up by he assumed was BT.
They have been rather unhelpful and did not co- operate in restoring his telephone line.
Belle has been super with Mr Chugg in helping him transfer to Digital Fibre,
She gets 10 out of 10 score.
Please get his telephone line sorted.
I am his neighbour and helping him to achieve this. Many Many Thanks
Colin Gill, Lower Pleases

I had to wait a long time to have an issue with my home phone resolved, but I have to say that Ryan was extremely helpful and efficient once he got involved. It would have helped if had been involved earlier!

The Young Lady that assisted me today was so Kind and Pefesonal she Helped me with my Issues and put my mind at ease I think her name was Dee

Ruby explained what I needed to do, and implemented my new code to get a discount! Jess and Ryan also deserve credit!

Chloe gave me a great deal on my mobile she was very polite and friendly! Also spoken to Ally a few times and she had been a great help too! Thanks girls x

Mae was very cool and polite, she helped me get a new SIM card, that i desperately needed. And helped me in a deep time of need (coz i needed a new SIM card) If only everyone in this world was like Mae, the world would be a better place. If there was a 6 star button I would have pressed that, because that describes my experience with Mae. AMAZING.

6 STARS ⭐️⭐️⭐️⭐️⭐️⭐️
Hope this review finds you well.
-T.W purchase

Over many months, my mother has had the misfortune to be utterly messed around by Digital Fibre. Both she and I have tried to resolve the double invoicing, and yet it still goes on. Clearly, the company reserves its worst customer service, despite what it claims in its Disability and Vulnerability Policy, for 100-year-old customers.

My recommendation is avoid them at all costs. They are a disgrace and will surely mess you around at some stage in your commercial relationship.

First operative to speak any sense. Good command of English and clear in her instructions. Was able to close account and make provisional figure for close of contract.

I’ve dealt with Chloe on two separate occasions now and both times she has been super helpful and resolved any issues. Thank you, great service

RYAN & BELLE HAVE BEEN VERY HELPFULL FROM THE START, I HAD INTERNET FOR 4 DAYS THEN IT DIDNT WORK, I WAS WITHOUT PHONE & INTERNET FOR NEARLY 3 WEEKS DURING THIS TIME RYAN WORKED TIRELESSLY TO RECTIFY THE PROBLEM, IT TRANSPIRED THE FAULT WAS TO DO WITH OPENREACH, THEY HAD DISCONECTED THE WRONG LINE. EVERYTHING IS BACK UP & RUNNING SMOOTHLY THANKS TO THE TEAM AT DIGITAL FIBRE.

If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. I had no line OR WiFi for a week - in my hairdressing business!!!!!!! Then only able to receive calls through my personal mobile. Lied to and told my previous supplier had be sorted, resulting in a £600 bill from BT. But that member of staff doesn’t work there now, AND they conveniently lost all their phone call recordings when i requested them. Requested my contract eleventybillion times.. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. Booked time out for them to call and they don’t. Which has costed me! THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY !!!!!

Ruby was very helpful with my enquiry, explaining everything in layman's terms. Very helpful indeed. Thank you Ruby.

Very helpful explained everything clearly.

Chloe penney was really attentive with helping us with all of our buisness accounts and great communication with us to make sure everything ran smoothly in switching over providers, we look forward to working with you
thanks Paul

Mya was incredibly helpful and professional. She kept me updated throughout, resolved my landline issue quickly, and followed up to make sure everything was working. Really appreciate her support!

Ally was pleasant and helpful thanks for your time today

I had a problem with my land line, explained the problem to MYA, a member of the support team, she was very helpful & said she would look into it. It took a few days to sort it out & she kept in touch with emails. I also had calls from the engineer who was looking into it to let me know what was happening. Very pleased with the service which was dealt with quickly & professionally, everything back to normal.

It was frustrating at times, but Mya kept going..thank you