DigitalFibre Reviews 327

No service from the 18th November endless phone calls business line only resumed on the 20th December furious

Absolute terrible customer service. I’ve been without a phone line for 8 weeks. It’s really having an impact on my business. They always promise to call back and keep me in the loop which they don’t. Nightmare to get in touch with too, try and call multiple times a day and I’m on hold for longer than 30 minutes most times before I get through

Plain and honest response. Pity about the bil price.

She had a job to do & did it politely. She called on behalf of some else re an unpaid invoice. My records showed the invoice to have been paid two weeks ago.

Update .Now on day 17 of having no phone ,as we are a small independent shop this is proving to be severely damaging ,the added insult being that digital fibre cannot even manage to transfer calls to the owners mobile! We were fed more false promises last week ,when we were assured our phone would be remotely fixed by today 8th Dec , stupidly we listened ,at close of business today ..guess what ,still no phone line! We are in absolute despair of this shambolic excuse of a company .Offcom here we come

I had a few issues regarding my internet account and billing and Chloe kindly and politely sorted out everything for me and even got me a better deal and I’m so grateful . Her customer care was exceptional

After being told that changing to Digital Fibre would be a seamless transition, we were disappointed to be without a landline and internet for about three weeks, this was mainly due to the fact that a wrong connector was sent out with our new modem.
Although all members of staff were helpful and polite, I had difficulty in contacting anyone by email, and replies were very slow. At one point I was told my emails had got lost in the system.

I’ve been dealing with Chloe Penney from the legal team and she has been absolutely brilliant. She’s been helping me throughout my switch and with a few other issues I’ve had along the way, and she’s made everything so much easier to understand.

Chloe is incredibly friendly, patient, and easy to talk to. She explains things clearly, keeps you updated, and genuinely takes the stress out of the process. It’s rare to feel this supported when dealing with anything legal, but she’s been solid from start to finish.

Really grateful for all her help

I run a hairdressing business and unfortunately decided to change my telephone and broadband provider over to the Digital Fibre.After all the promises of the smooth transition I was convinced that it would be worth it. I started this in September 2025 and now my phone line is completely down ,9 days so far.My clients can’t get through to us or vice versa. I have been contacting the company every day ever since I was aware of this issue.Getting through and responding takes really a long time and company calling back to me never happens.I’m furious and frustrated about this and also lost custom.How can my phone number not been al of sudden recognised as voice says when trying to call into it.I’ve had the same number since I started over 11 years ago and need this connection with my clients.
Not happy at all and wondering how much longer I have to wait before I can get my phone line back in action… especially that we are heading into the busiest time of the year and Christmas season.
I really have tried everything to get the communication with the company make some results.
Immense frustration and stress for empty promises about the whole thing.
Ville Rantanen
Dimps Unisex Hairstyles
Meltham
( phone number now missing)
01484850960

Ryan is always very helpful and friendly.

Following a few teething problems with our business accounts being set up we could speak highly enough about the effort put in by Steve, Ruby and the team at digital fibre. They all have gone above and beyond to set us up and we are very pleased with their continued support.

I would like to leave feedback for Ryan Stewart. He is a pleasure to deal with. Always friendly and helpful. A credit to Digital Fibre.

Ryan always go above and beyond. He is one of the most helpful people I have had the pleasure of having to deal with.

I have made a number of calls but Sophie was by a mile simply brilliant. She was true to her word and looked into the issue I was having with my mother’s account. Having worked in this area I can without doubt say she was fantastic and a real pleasure to deal with. Thank you.

Ryan is always so helpful, friendly and polite. Always calls me back.

Great service - Thanks Ryan :)

Mya was very helpful and really friendly .. and would like to thank her for what she has done

Well.. all started of quite promising. But we have lost the lines and handsets and boosters were confirmed but what was expected never came. Steve attempted to sort but the lack of returning calls or updates is poor. Digital Fibre appears not to be too bothered about responding to emails.. and here i thoughy BT was bad. Email in a complaint they said, that was 3rd of December.. still waiting. Repeated asks for our account manager to call us, since November!

We are a Medical/Healthcare provider who have experienced a Prolonged loss of landline telephone service 19 days (and continuing at time of posting

We experienced a significant interruption to our primary landline telephone service delivered via a digital fibre network. The disruption has persisted for 19 days, resulting in limited ability for patients, partner organisations, and clinical services to contact our team through standard communication channels.

This outage has affected:
• Patient access to clinical advice and appointment support
• Coordination with health and emergency services
• Operational effectiveness and patient safety processes

Alternative contact routes have been put in place by ourselves; however, a reliable telephone service remains essential to provide safe and timely healthcare.

We are continuing to work with the service provider to restore full functionality and maintain communications continuity. We will update this notice as more information becomes available. However we are appalled by the lack of information, support and clarity in handling our concerns.
I have personally spent in excess of 14 hours on hold, waiting for answers, call backs and a resolution.
The call handlers are absolutely doing their best but as a service provider this far from the seamless transition I was promised.

Last updated:18.11.25

I had your broadband and phone line in on the 4th November, and still got no connection

Ally was brilliant at resolving an issue I had, she was very understanding and very professional throughout our conversation. Brilliant customer service. Thank you