The 1st Honest, transparent & jargon free digital agency
Great to see Neil & the team at Digital NRG opening themselves up to the world for feedback on such a trusted platform as TrustPilot. Just want to take this opportunity before leaving my review to thank Neil and the team for there support and patience.
Digital marketing is always one of those areas that can baffle those who don't understand the minefield of jargon and pitfalls you face if you get it wrong, which in turn can be a costly experience to which a lot of small to medium businesses have had there fingers burned and turned there back on the prospects from digital advertising. This was me a few year ago, a large national company rolled up promising the earth for a small fee, so I took the plunge and wasted around £2000!!
That was it for me on the digital front!! Until.......
Neil from Digital NRG came forward as a local, small, friendly & helpful digital agency. Naturally I was skeptical and was waiting for the crazy presentation on how the world was my oyster with the usual slide show presentation, reams of facts and figures and the huge list of customer testimonials. It never came. Instead Neil spent time asking questions about the company, the history and our plans to move forward. He was very interested in how we worked, attracted customers & how we track our advertising budget and its performance. Still no razzmatazz presentations. On the 1st visit Neil didn't actually talk about budgets, costs, contract length or anything sales related. Instead he went away and I didn't hear anything for a few days, which was not the usual brute force tactic I had experienced from the "1st page of Google" brigade.
A 2nd visit was scheduled and the in depth research Neil had done into our industry, our competitors and our opportunity was frankly mind blowing and not something I would ever of had time to do myself. Not only was I show some very interesting research into what potential customers where looking for online from the main search websites but I was also (this is the unbelievable bit) told for the 1st time ever by the usual "buy, buy, buy" digital agency types to not spend all my budget chasing down the top search terms but spend some money clearing up all of these other searches from customers online. I could believe I was being told to spend less!! And that tactic worked wonders for us and still does.
Well we have been with Neil and the team at Digital NRG now for a couple of years and it has been clear sailing, the level of customer service & support is second to none. I mentioned they where honest, have you ever had a digital agency review your yearly spend and reduce it while getting more coverage. I doubt it very much BUT I have!! I reinvested that money with Digital NRG and actually expanded my coverage of rural areas between the major cities I cover.
Neil often calls with slight tweaks and ideas for the digital face of our business. We do monitor every advert source for every customer and we know that at the end of our 2nd year with Digital NRG our investment was returned 6 times over and with help from Digital NRG our website is at the top of Google in the free listings.
I fully support and endorse Neil and the team at Digital NRG and have actually passed there phone number onto several other businesses that I deal with who I know would benefit from a visit from Neil or one of the team.
May 10, 2016
Unprompted review