Digital Surge - Australian Crypto Exchange Reviews 

99
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Johhy was a God sent helping me with my Crypto issue. He went over and above my expectations for servive. Thanks again so very much Johnny, Gavin S.

Rated 5 out of 5 stars

Clean, fast and understandable interface, both Web based and Android based. Transactions are instant and the spread price for buy/sell is very good. The trading fee is extremely good allowing to... See more

Rated 1 out of 5 stars

You'll read lots on their site saying safe, reassuring things about cold wallets etc. Its just the wild west, your money is with other international exchanges like the famous FTX, and you will... See more

Company replied

Rated 5 out of 5 stars

This has been the easiest way to get into cryptocurrency. The DigitalSurge team has been remarkable! They answered my questions promptly. Setting up the account is a breeze. Just have all your off... See more

Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

At Digital Surge, our mission is to provide a safe and intuitive platform for everyday Australians and businesses to access the world of cryptocurrency. With a focus on simplicity, we make buying, selling, and managing cryptocurrencies easy and stress-free. With low fees, competitive spreads, and exceptional customer support, Digital Surge is trusted by traders of all experience levels. Built on innovation and trust, we deliver an affordable and reliable way to trade crypto. Why Choose Digital Surge? Simple, Easy, and Beginner-Friendly • A highly intuitive platform designed to make crypto trading straightforward • Instant verification in under 5 minutes • Mobile-friendly app for fast, everyday trading on the go • Competitive fees and spreads, helping you get the most out of every trade • Exceptional customer support, available when you need it Australian Customer Support • Australian-based team, ready to assist with your queries • 7 day support via live chat and email • Free phone consultation available for new sign-ups upon request • Comprehensive support resources to guide you through deposits, withdrawals, and more Low Fees & Competitive Spreads • Trade crypto directly with AUD • Flat 0.5% fee on all trades, including buying, selling, and swaps • Exclusive discounted rates for high-volume traders • Free, instant deposits and withdrawals via PayID for fast and seamless transactions More Benefits • Access a large selection of cryptocurrencies, with over 400+ coins available • Seamless integration with BGL, Syla, Koinly, and Crypto Tax Calculator to simplify crypto taxes • Comprehensive crypto education hub, perfect for beginners • Advanced order types for optimised and secure trading • Advanced charts powered by TradingView for in-depth market analysis • Face and fingerprint recognition for enhanced security When you join Digital Surge, you’ll receive first-class support from our local team. With the latest security measures, including 2FA, in place for all customer accounts, you can trade with confidence, knowing that your funds are fully protected. By choosing Digital Surge, you're benefiting from lower fees, competitive spreads, and the peace of mind that comes from trusting an Australian-based and operated business, fully registered with ASIC and AUSTRAC. And as part of our ongoing commitment, we continuously improve our platform to ensure you always have the best tools and features to manage your crypto portfolio.


Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(99)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing customer service and compared…

Amazing customer service and compared to other Aussie based exchanges they have good amount of coins available & cheap fees.

They are perfect for beginner / buy and hold crypto user as their exchange is the easiest to use that I've come across.

Only downside is that they don't have the wide range of services that you can get from international exchanges (coin staking or derivatives trading).

August 29, 2021
Unprompted review
Rated 5 out of 5 stars

The Simplest Way to Buy Bitcoin

I recommend Digital Surge to all my students and all friends and family new to crypto. It is by far the simplest exchange to purchase cryptocurrency in Australia.

December 21, 2018
Unprompted review
Rated 4 out of 5 stars

Setup was easy

Setup was easy. Platform is simple in it's design. It makes bitcoin easy for everyone.

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

Really easy to trade bitcoin with…

Really easy to trade bitcoin with digital surge! I didn't know anything about it but it was recommended to me so I gave it a try. Really easy to use website and I'm so glad I've invested now.

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Josh gives great service

Josh always replies very quickly and solved my problems in a timely manner. He always is a very friendly person and explains in easy way for good understanding

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

I gladly recommend this company to others.

I have, in fact, recommended this company to others and they have been happy that I did.
I have used this company to pay bills and it was a very good experience.
Any questions I had about the company or the processes was answered quickly and with explanations I could understand.
I am very happy with Digital Surge.

December 13, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look