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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their durability, stylish designs, and comfortable fit. Many people appreciate the premium feel of the items, often highlighting the elegant packaging and overall presentation. Reviewers are particularly impressed with the craftsmanship and the aesthetic appeal of the products, with some becoming loyal customers after their initial purchases. However, some customers were dissatisfied with the return policy, finding it difficult and frustrating to process returns, especially for sale items. There were also concerns about customer service regarding returns, with some people reporting unresponsiveness or issues with receiving confirmation for their returns. A few other people also felt that the product quality was poor, citing issues with color accuracy, fabric quality, and stitching.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising specific styles... See more

Quality

Customers consistently note positive experiences with quality, praising items like the Liza Dinelli glasses... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers report that returns are often... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the support team, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My T1000 sunglasses arrived sooner than expected, and wow, they look even better in person. The finish is immaculate and they feel durableyet lightweight.

Rated 5 out of 5 stars

My wife ordered her third pair of Dinelli's but they didn't really work out for her. The Dinellis support team was amazing. Responding to emails on the weekend and even on Sunday evening facilit... See more

Rated 5 out of 5 stars

One of best online purchases I've made this year. Not only did the product arrive beautifully wrapped, but the quality really impressed me- solid, well-made, and stylish. They've earned a loyal custom... See more

Rated 5 out of 5 stars

I bought the Dark Wahlbergs as a gift for my brother, and he loves them. The packaging looked premium, and the sunglasses themselves are sturdy and beautifully made. The order came sooner than expecte... See more


4.2

Great

TrustScore 4 out of 5

110 reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Dineli

I recently got a pair of sunglasses from Dineli, and they're honestly fantastic. The lenses are super clear and do a great job protecting my eyes from the sun. Plus, the frames look stylish and feel really sturdy, so I can wear them every day without worrying. The customer service was also awesome—they shipped quickly and were really friendly when I had questions. Overall, Dineli exceeded my expectations. I’d definitely recommend them if you’re looking for quality, cool-looking sunglasses.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased the Tint Eastwoods…

I recently purchased the Tint Eastwoods sunglasses from Dinelli and I couldn't be more delighted with my choice! From the outset, the entire shopping experience was flawless. The delivery was incredibly fast, far exceeding my expectations. The sunglasses arrived in beautifully crafted packaging that reflected the quality of the product inside.

Upon unboxing, I was thoroughly impressed by the design and build quality of the Tint Eastwoods. They not only look stylish but also feel sturdy and well-made, offering great value for money. Wearing them is a real pleasure as they provide excellent comfort and visual clarity.

I'm genuinely excited about this purchase and am already planning to buy another pair. I highly recommend Dinelli to anyone looking for top-notch eyewear. Their superb service, quick delivery, and the exquisite packaging are all reasons to come back. Trust me, you won’t be disappointed!

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Arrived bent/ wonky and no response…

Arrived bent/ wonky and no response from their ‘customer service’. I think they’re all bought in from china and poor quality. When I wanted to return for a refund they don’t respond which is absolutely appalling to be honest. Don’t be fooled by the celebrity endorsement- poor quality overpriced sunglasses

June 26, 2023
Unprompted review
Rated 1 out of 5 stars

No response when requesting a refund

My boyfriend ordered some glasses which sadly did not suit, we have tried to contact them regarding the refund multiple times via email and online chat with no luck. We returned the item but received it back as it was undeliverable to the address provided as ‘they were away’. We are now out of pocket, unable to contact them as we anre being ignored and extremely disappointed. Would give 0 stars if I could. Avoid !

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

Took my money but didn’t deliver

It’s been 3 weeks since I ordered a pair of the Tint Eastwoods and still I haven’t received them, no one is interested in replying to my emails, there isn’t a phone number to call, they’ve definitely had my money though!

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Refuse to provide refund information…

Was excited to get my pair of Sunglass to find that the fancy box that is comes in had detached itself from the outer packaging. Not massively put off I went to try on the sunglasses and found they were not to my liking. So email the team as requested to ask for refund details noting that the box was damaged and they weren’t suited for my face and to request a refund. Initally received a quick response requesting photos of the box and then nothing for about a week. It only took my following up to get a response from the company not answering my request for refund. It has now been 14 days since I last had communication from them. All I want is to send them back and get my refund as this is within my right but this company are being super unhelpful. Sunglasses are fine but customer service is terrible. Would not recommend

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t order it’s a scam!

I have ordered a sunglasses didn’t came, no mail with info about shipping , packaging nothing.

Almost no response by email or Chat! And if response all lies! Said I was not at home and before that they said something went wrong at the post office all lies.

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service team

Ordered the Tint Eastwood glasses, emailed & messaged on Instagram straight away to try change the colour i ordered - no response, so i ordered a second pair with the intention of returning the first.

Ts&Cs says to email and request a return within 2 week. Since they arrived I have emailed numerous times, attempted their online chat, messaged on social media & had ZERO RESPONSE.

It’s sad as the glasses are actually very nice.

April 17, 2023
Unprompted review

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