Dinnerly AU Reviews 1,339

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of preparing meals and the clear, simple recipes provided, which helps take the stress out of cooking. Reviewers often find the flavors of the dishes to be great and enjoy the variety of choices available, including options for vegetarians. The convenience of having ingredients delivered to their door is also a significant positive for many. However, some people were dissatisfied with the quality and quantity of ingredients, noting that portion sizes have decreased over time and that produce is not always fresh. There are also frequent complaints about missing items, incorrect ingredients, or recipe cards, which can be frustrating. Delivery issues, such as late arrivals, damaged boxes, or items not being properly refrigerated, are also a concern for a segment of customers.

What people talk about most

Product

Clients share ambiguous opinions on product quality and consistency, with many reviewers appreciating the... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the freshness of produce,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting on-time and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

sizes of ingredient items are getting smaller and smaller over the years I have been using Dinnerly, to the extent that I often now have to top up with ingredients I have had to buy from the supermark... See more

Company replied

Rated 2 out of 5 stars

Greens were not as fresh as I expected and garlic was soft. For the cost of four meals for two, quality was not present. Flavours were great though.

Company replied

Rated 5 out of 5 stars

I loved the meals and the easy recipes. Taking the thinking out of cooking is a big win! Everthing arrived fresh

Rated 5 out of 5 stars

The easy of it all, from selection your meals to the arrive at your door. The recipes are quick and easy to follow. I also like that the calories are worked out for you.


Company details

  1. Food, Beverages & Tobacco

Written by the company

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Getting disappointed

There is a good variety of meals to choose from, packaging amd delivery are all good, however: i switched to Dinnerly from HelloFresh as they were cheaper and used a good quality chicken (Lilydale). Beef and especially beef (?) mince both companies use is a chewy substance of a poor quality so they were even. Hello Fresh used only salmon for fish at that time, but Dinnerly is mostly using cheap basa (which is grown in questionable SEA farms), but we are not fans of any farmed fish so that was not the issue. The issue is that Dinnerly downgraded from Lilydale chicken to a lower quality Steggles and raised the costs as well. Plus for extra money one can get the cheapest steak cut and tiny bit of Asian farmed barramundi for two. Thinking of switching elsewhere to be honest..

October 26, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Alla and thanks for your feedback. We're sorry to hear our service did not satisfy your expectations. We work hard to provide you with a high-quality product and we would love to use your comments for active improvements so please direct them to our customer communications team at hi@dinnerly.com.au, via live chat, phone call or Facebook chat. Thanks in advance!

Rated 5 out of 5 stars

I absolutely love dinnerly

I absolutely love dinnerly! It makes dinner time a breeze and the vast difference in choices each week makes it so I have a great variety in meals for dinner rather than the same boring thing each night. I'd highly recommend it to anyone in search for meal kits!!

October 28, 2022
Unprompted review
Rated 3 out of 5 stars

The recipes are becoming boring with…

The recipes are becoming boring with the same stuff over and over

October 26, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hello Vanessa, thank you so much for your contact. I'm so sorry to hear that our service did not live up to your expectations. We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not reached. If you do not have done so, please reach out to us over the phone, via email, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Rated 1 out of 5 stars

Delivery Partners Let Them Down

I am actually a fan of Dinnerly's service. The meals are simple, tasty, and really affordable. But their delivery partners really dropped the ball in my experience, and I just cannot rely on them to deliver boxes when they say they will. My first two boxes in consecutive weeks had issues with delivery being delayed and not arriving until 24 hours after the intial delivery window. On both occasions I had to go to the supermarket to get something for dinner, as the box just hadn't turned up. I have cancelled my subscription on the back of this experience, which is a shame.

October 17, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Toni, thank you for your feedback. I'm very sorry to hear about the issues you experienced with your deliveries. We set a high standard for ourselves and are truly sorry to hear that standard was not met. If you need any assistance, please don't hesitate to contact our friendly customer care team. All our best.

Rated 5 out of 5 stars

A life-saver

Amazing range of recipes to choose from. Flexibility of it all is also amazing. Takes out all the guess-work around meal planning, especially if you work full-time and struggle to eat good healthy food because of it. Only tiny thing is that occasionally you need to grab another carrot or zucchini from the supermarket because the produce they’ve sent is a bit small. Very rare for me though.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

We absolutely love Dinnerly

We absolutely love Dinnerly. I look forward to the tasty new recipes we get to cook and eat each week. So much easier having the supermarket in your own pantry!!

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

So worth it

Great value, good portion sizes and nice fresh food.
As a working parent this is a life saver. Everything I need is there, just pick a recipe and follow along to cook it. Everything is easy and fast as well. And delicious!

October 8, 2022
Unprompted review
Rated 1 out of 5 stars

Out of date raw chicken - avoid

The food has been good, but the customer service is non-existent. Our latest box was delivered 5 days late, with out of date raw chicken & warm raw fish. When we complained and asked for a refund we got no answer from the customer service department.

October 9, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Nikki. I’m sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, chat, phone call, or Facebook chat. Thank you in advance.

Rated 1 out of 5 stars

No service, no food, terrible.

No money taken from my account and no food delivered. Have been left with no groceries for a week. Can't speak to a supervisor or anyone higher up. As a person with a disability this isn't acceptable. I will be cancelling my service with Dinnerly and going back to HelloFresh who are at least reliable.

Note: Dinnerly reply to all negative feedback and advise to contact customer service. I’ve already done that and they are unable to assist. Even have admitted it’s dinnerlys error but still can’t deliver my food for another week. Stop replying and telling people to contact customer service because you know full well they can do nothing to help in these circumstances, it misleads people into thinking you take customer service seriously.

September 26, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Finley, thank you for your feedback. I'm terribly sorry for your experience with our service, and that you did not receive a delivery. Please reach out to our customer support team with the email address associated with your account at hi@dinnerly.com.au. They will ensure to assist you in resolving this as best as possible. Kind regards.

Rated 5 out of 5 stars

I decided to start using Dinnerly because if I didn't have something delivered, I wouldn't eat enough protein. Problem solved! start using Dinnerly…

I decided to start using Dinnerly because if I didn't have something delivered, I wouldn't eat enough protein. Problem solved!
I am thoroughly impressed with Dinnerly.
The choice of menu items and the quality of ingredients is excellent. Also, the cost is very reasonable with offers for discounts always available.
Highly recommend.

September 19, 2022
Unprompted review
Rated 3 out of 5 stars

Damaged goods

I have been a Dinnerly customer for a long time and found them to be good value and enjoyed the variety and quality of ingredients. Unfortunately my latest Box arrived today opened and some of the good were affected. The spaghetti package was open and two of the vegetables were damaged. I am sure this is a one off but I find it helpful to draw these things to your attention. Please look into this in case it may re occur.

September 18, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hello Lynda, thank you so much for your contact. we're sorry to learn that you've had a less-than-positive experience in your most recent delivery and we would like to help! We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not fulfilled. If you do not have done so, please reach out to us over the phone, via email, or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Rated 2 out of 5 stars

Dropped off Delivery Quality

Originally the service went really well, the recipes were great and the deliveries followed the instructions. I'm in an apartment so the delivery needs to be in a non-conspicuous place overnight. Since a few months ago the deliveries are just dropped at the front door contrary to the instructions, and so are regularly stolen. At times the delivery people have called or buzzed the intercom at 2 or 3am, which is also not good. The alternative would be to get a day delivery and either sit at home or have the delivery potentially sit around all day. Unfortunately, I may need to leave the service if they can't get the delivery right.

September 9, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi James, thank you for your feedback. I'm very sorry to hear about the issues you experienced with your deliveries. We set a high standard for ourselves and are truly sorry to hear that standard was not met. If you need any assistance, please don't hesitate to contact our friendly customer care team so they can help find a solution to the delivery issues. All our best.

Rated 5 out of 5 stars

Recipes I would never had tried delicious

I loved the pizza I would never have made it it was so Moorish loved it loved the curry not to hot
The bread crumbs on the chicken was lovely
I will order next week to put food in my freezer .when I come home just have to pop in the microwave
Because I am going into hospital for a knee replacements When I come back home I will order again saves me time and money very impressed

August 10, 2022
Unprompted review
Rated 1 out of 5 stars

Worm found in box

I had an issue with my most recent delivery, where I found a worm in my delivery box. I had sent an email with a photo on 06/09/22 and I have not heard back from anyone yet. This is very disappointing considering I have been a long-term customer of Dinnerley & had to throw away all the contents on my delivery because I didn't want to have any contamination issues and put my health at risk.

September 8, 2022
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Regina, thanks for your feedback. We're really sorry to hear that you found a worm in your box. This definitely isn't up to our standards nor the experience we wish you to have. We're sure our customer care team will be investigating this issue carefully so they can get back to you as soon as possible but please let us know if there's anything else we can do to help. All our best and once again we apologise

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