Dinnerly Reviews 

5,347
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the food tastes delicious, offering a great variety of creative recipes and providing a very convenient daily alternative to traditional grocery shopping. People also enjoy how simple the instructions are to follow, making it genuinely easy to prepare quick and healthy home-cooked meals during busy weekly schedules. However, some customers also noted recurring issues with missing ingredients or incomplete components arriving inside their delivery boxes. Other consumers expressed frustration regarding significant package delivery delays, alongside occasional damaged items or leaking packages discovered upon opening.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight that the food is fresh,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the delicious taste and... See more

Delivery service

Consumers find delivery service to be frustrating due to frequent delays, missing items, and spoiled food.... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting that shipments arrived late... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers share appreciation for past... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was disappointed with this box. A missing ingredient is a minor inconvenience; multiple vegetables arriving looking like they're on their last day or two of being usable is another. It became a chor... See more

Company replied

Rated 3 out of 5 stars

I found the meals to be very delicious! They are way to make and some thing I would probably make again I've had a few issues recently: -receiving and open package of chicken, which was provide... See more

Company replied

Rated 3 out of 5 stars

The food and ingredients are always amazing and delicious but the delivery and customer service leave a lot to be desired. We often get boxes with items that opened and leaked all over everything o... See more

Company replied

Rated 3 out of 5 stars

I have used dinnerly for a few years now, and they are amazing! However, there have been issues where I don’t get all the ingredients I ordered, and it’s always frustrating to expect one thing, but ge... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.


Contact info

  • West 37th Street 336, 10018, New York, United States

  • dinnerly.com

3.1

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(5,347)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I knew it wasn’t a good idea to do this when they wanted payment before even picking the meals. At the time the meals weren’t appealing at all so I actually decided I’d come back to finish. When I went to go to my account to finish I couldn’t log in and reached out to CS. No one got back to me. My card was charged and I received meals I didn’t ask for or even eat. They refused to refund me because I didn’t make the changes in time and they basically don’t care that you never finished your subscription order bc as long as your card info is in there that’s all they want. Is your money. They didn’t offer me any resolution to food that’s just going to go in the garbage because no one eats this. The quality of the food wasn’t even worth it. tomatoes were squished and broccoli was brown. It sat outside in the heat for hours too. Never buying from here again. Back to hello fresh

July 28, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi there, thank you for sharing your thoughts with us. We're really sorry to hear that your experience didn't meet your expectations, especially regarding the ingredients you received. That’s definitely not the experience we want to create for our customers. It's never our intention to send out boxes that aren’t wanted or to mislead anyone. You can always view our full menu – both current and upcoming – anytime at www.dinnerly.com/menu without needing to sign up or provide payment details. Also, the first box can be easily canceled from our end before the billing date if you change your mind. We've passed your feedback along to our team so we can continue improving. If you’d like further help or want to share more about your experience, our customer care team is here for you via email (hi@dinnerly.com), chat, phone, or Facebook Messenger. All the best!

Rated 4 out of 5 stars

I love the market options…

I love the market options to supplement my orders and get products that I cannot get locally. I do wish these meals would come with more veggies, but the market options help make up for that deficit.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

No more PB and J for dinner!

I’m a travel advisor and I never know when someone will come into the office at the last minute to book a vacation. Now Dinnerly is in my back pocket. I can rest assured that when I get home and have to switch up my dinner plans in an instant, we can eat something better than a peanut butter sandwich! The food is delicious (especially the pasta!), I save money by not having to purchase special ingredients, (or eat out, which is increasingly becoming more and more unaffordable) and there’s always more than enough food. I still plan my menus and do some grocery shopping, but I don’t spend NEARLY as much on food from the store now. Oh, and here’s how I keep track of the little packets of spice mixes, panko, etc. I keep them in a small canister or container in the kitchen, so I always know where to find them, they never get lost.

July 23, 2025
Unprompted review
Rated 4 out of 5 stars

I appreciate the variety of options and…

I appreciate the variety of options and price points for each week. I've had damaged or missing ingredients on more than one occasion, but I have always been been credited for the cost of the damaged or missing items. Customer service has been responsive and very easy to work with, which has kept me with this service despite the occasional issue.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Only because I can't give them less…

Only because I can't give them less than 1 star.

Dinnerly automatically enrolls users into a subscription without obtaining clear consent to place an order. They have deceptive business practices by requiring a credit card before allowing users to view their weekly meal options. Despite not proceeding with the order, the system still processed it without my authorization. After being left on hold forever I finally reached someone, I belive the name i was given is Teresa to request a cancellation. At that point, I was told there was nothing they could do theyd already started packing the box. As a result, I was charged the full amount without my express permission. I made a dispute with my bank and eventually given a refund which a month later dinnerlys bank has rejected and the money again taken from my account. This company is horrible. Their food is as well.

June 2, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Karen! Thanks for reaching out. By no means is it our mission to send out an unwanted box or to mislead our potential and existing customers. It is possible to cancel your first order as long as you contact us before its billing day, as stated in our terms & conditions. You can always view our menu without subscribing by visiting www.dinnerly.com/menu. We sincerely apologize for any inconvenience caused. Feel free to reach out if anything else is needed. All the best!

Rated 4 out of 5 stars

I like the variety of choices

I like the variety of choices, and the instructions are clear to follow. The meals are usually quite tasty, and I like the categories used - they are helpful in selecting meals. Some meals I feel could use an additional vegetable. The ingredients are fresh.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

There are so many choices each week

There are so many choices each week, that I always find something delicious. The boxes arrive every week on time and are filled with all of the ingredients and simple instructions needed to make tasty meals.

July 12, 2025
Unprompted review
Rated 3 out of 5 stars

Damaged container

One of the containers had a cracked lid and the sauce spilled out.

July 11, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Brenda, thanks for your feedback! I am sorry to learn about the damaged sauce container. For additional support, please provide your comments to our customer care team at hi@dinnerly.com or through our live channels, either via chat or via phone at 888-267-2850. All the best!

Rated 5 out of 5 stars

takes all the thinking out of dinner prepping

We love how it takes all the thinking out of meal prepping. We love choosing the recipes and then having all of it sent with recipe cards and on those nights where I can’t decide anything I just follow the instructions and I have an amazing meal. Thank you for making my life a tad easier! And the price is the best around compared to all the other dinnner subscriptions! We love the food we make now!

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not really impressed

Not really impressed. I tried hello fresh and green chef and they were way better. This people charge you for your first order many days in advanced and don’t let you cancel it after you find out the meals suck. You later find out you need to get a bunch of items for the meals and they provide you only with the basic(which is not like that for other companies). They also charge almost the same amount as these other companies and provide less. The meals are not healthy compared to other companies.

July 10, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Gabriela, thanks for your review. We're sorry to hear that you were not happy with your order. Please note that you can see the meals we have available on our website, free of charge and without having to create an account or provide any type of payment details. This can be seen through the following link: www.dinnerly.com/menu. Regarding the ingredients provided, we understand your frustration. Please note that we provide the core recipe items, and the reason we have chosen not to send some of the staple items such as oil, salt, pepper, eggs, etc, is that our customers often already have them on hand. We thought it could be more beneficial to our customers if we sent other ingredients that could deliver more impact and flavor to recipes within your weekly boxes.
We're also sad to hear that you are not satisfied with the type of meals. Our Culinary Team is always reviewing our menu for health and value, and we're sorry you felt we missed the mark. If further assistance is needed, you're always welcome to reach out to our Customer Care team via email at hi@dinnerly.com, live chat, phone, or Facebook Messenger. Thank you.

Rated 1 out of 5 stars

Fraud: They charge you without your agreement and won't cancel!

I was shopping for a meal kit delivery service, and read a review that Dinnerly was good and affordable. When I got to the site, I could not see a way to view their menu items without entering in payment info. I did not know until after they billed me for my "first order" that they automatically "lock in" your first order and it is uncancel-able. I discussed this with one of their agents and they dug in their heels and refused to refund me, even though my "first delivery date" was several days into the future. When I was shopping, I had decided I did not like their service, and took out of my "inbox" the 2 menu items Dinnerly chose. I thought I was safe but apparently not. DO NOT SHOP AT DINNERLY. They are dishonest and will sign you up for their service, not allow you to cancel the first order while you're merely browsing their site. They charge you whether you want them or not!

July 7, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hello there, thank you for taking the time to share your detailed feedback. I'm truly sorry to hear that your first experience with Dinnerly was so disappointing and that our service did not live up to your expectations. We have great expectations for ourselves, and it makes us quite sad to learn that in your case, those expectations were not reached.  We sincerely apologize for the confusion and the negative experience this has caused. We want to clarify that our menu is always available for you to browse without needing to enter any personal information at www.dinnerly.com/menu. Additionally, detailed information about our plans and pricing can be found at www.dinnerly.com/select-plan. If you haven't done so already, please reach out to us directly via email at hi@dinnerly.com, over the phone, or through the chat function on our website. Our customer care team will be glad to assist you with this. We appreciate you bringing this critical feedback to our attention, as it's essential for us to identify areas for immediate improvement in our communication and service clarity. All the best!

Rated 2 out of 5 stars

The box was heavily damaged for the 3rd…

The box was heavily damaged for the 3rd week in a row. The tape on the top of the box no longer held it together. Some of the ice packs had burst so food was covered in the contents of the cooling packs. Recipe cards were wet because of the other issues

June 30, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi TS! Thanks for your feedback. We're sorry to hear that your delivery was delayed again and that your box arrived in such poor condition. Of course, this should not happen, so your feedback was sent to the relevant team for evaluation. Please feel free to contact our Customer Care team at hi@dinnerly.com , chat, phone call, or Facebook chat if additional assistance is required. Regards.

Rated 3 out of 5 stars

Lately

Lately, our boxes have been late regularly. This latest box was boxed poorly and the recepies were stuck to the box. Several times the potatoes were in bad shape.

June 28, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Susan, thank you for taking the time to share your feedback. We’re truly sorry to hear about the repeated delays and the condition of your recent box. That’s not the experience we aim to deliver, and we understand how frustrating this must be. We’d love the chance to make things right—could you please email us at hi@dinnerly.com with your account details so we can look into this further and follow up accordingly? Your satisfaction matters, and we’re here to help. All the best!

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