Dinnerly Reviews 

5,347
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the food tastes delicious, offering a great variety of creative recipes and providing a very convenient daily alternative to traditional grocery shopping. People also enjoy how simple the instructions are to follow, making it genuinely easy to prepare quick and healthy home-cooked meals during busy weekly schedules. However, some customers also noted recurring issues with missing ingredients or incomplete components arriving inside their delivery boxes. Other consumers expressed frustration regarding significant package delivery delays, alongside occasional damaged items or leaking packages discovered upon opening.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight that the food is fresh,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the delicious taste and... See more

Delivery service

Consumers find delivery service to be frustrating due to frequent delays, missing items, and spoiled food.... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting that shipments arrived late... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers share appreciation for past... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was disappointed with this box. A missing ingredient is a minor inconvenience; multiple vegetables arriving looking like they're on their last day or two of being usable is another. It became a chor... See more

Company replied

Rated 3 out of 5 stars

I found the meals to be very delicious! They are way to make and some thing I would probably make again I've had a few issues recently: -receiving and open package of chicken, which was provide... See more

Company replied

Rated 3 out of 5 stars

The food and ingredients are always amazing and delicious but the delivery and customer service leave a lot to be desired. We often get boxes with items that opened and leaked all over everything o... See more

Company replied

Rated 3 out of 5 stars

I have used dinnerly for a few years now, and they are amazing! However, there have been issues where I don’t get all the ingredients I ordered, and it’s always frustrating to expect one thing, but ge... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.


Contact info

  • West 37th Street 336, 10018, New York, United States

  • dinnerly.com

3.1

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.1

All reviews

(5,347)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zero stars for customer service

I’ve sent three emails in the last week about my orders being wildly screwed up and haven’t gotten a response.

September 8, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Natasha, thanks for sharing your feedback. We're truly sorry to hear about your poor experience with our service. We're currently being faced with a high volume of contacts, which is causing delays in our response times. However, please know that we're working to get back to everyone as soon as possible. We also have a live chat feature available if you need to speak to an agent in real time. Please don't hesitate to reach out so we can help. All the best!

Rated 1 out of 5 stars

Horrible

Horrible. Regretting signing up for the service. Continuing shipping delays. Supposed production delays. Damaged goods. And no follow up on emails, voicemails, and service complaints. Severely regretting signing up for this service.

September 10, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Troy, thanks for sharing your feedback. We're truly sorry to hear about your poor experience with our service. We're currently being faced with a high volume of contacts, which is causing delays in our response times. However, please know that we're working to get back to everyone as soon as possible. We also have a live chat feature available if you need to speak to an agent in real time. Please don't hesitate to reach out so we can help. All the best!

Rated 3 out of 5 stars

In the beginning it was nice enjoying…

In the beginning it was nice enjoying the variety of dinners offered. After 3 weeks the meals felt like the same meals. Most of the sides provided are rice, potatoes, and a pasta. The fresh produce, especially the tomatoes are sub-par. It is convenient having all the ingredients available after a long work day.

September 8, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Chris! Thank you for sharing your feedback with us. Your comments were shared with our culinary team for further evaluation. Our apologies for any inconvenience caused. If any assistance is required, feel free to contact our customer care team at hi@dinnerly.com or through our live channels, either via chat or via phone 888-267-2850 Monday through Friday. All the best!

Rated 5 out of 5 stars

Dinnerly is my go to service for delicious dinners

I’ve used Dinnerly for over 5 years now. The ingredients are of excellent quality and I’ve had the opportunity to cook some wonderful meals for myself and others over the years.

Though there are occasionally issues with packaging or shipping, the process for requesting refunds has been incredibly seamless and Dinnerly is responsive when things go awry.

I’ve tried to come up with an alternative system for cooking dinners that matches the quality and variety of Dinnerly, and it is simply unmatched.

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

I like how they pack all the groceries

I like how they pack all the groceries. You get a sense of freshness when opening the box. Recipes are easy to follow and the majority pretty good. I will like to be able to remove some ingredients as I like it but without certain things as my kids don’t like them. But overall so far, I like it better than Hungryroots.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

I love Dinnerly…

I love Dinnerly…. I can’t cook, but with Dinnerly, I can!! It doesn’t require special kitchen tools, it doesn’t send me things I’ve never heard of. It’s simple yet complex tasty recipes, super easy to prepare. I’ve tried them all… this is the one… I’m telling you!

August 28, 2025
Unprompted review
Rated 2 out of 5 stars

At first it was great but now….

At first it was great and I never had any issues. Now every box has a problem, it either doesn’t come, comes late and the ingredients have gone bad, is missing ingredients, or missing recipe cards.

August 27, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Karen! Thanks for your feedback. We're sorry to hear you experienced issues with your orders and deliveries. If assistance is required, do not hesitate to reach out to our customer care team at hi@dinnerly.com or through our live channels, either via chat or via phone 888-267-2850. All the best!

Rated 5 out of 5 stars

Dinnerly is a great value for busy…

Dinnerly is a great value for busy people. There are a good variety of recipes to choose from each week. The market items are good too. It saves me
From going to the store and buying things I don’t need. As long as you have staple items in your kitchen, you can make the recipes.

August 25, 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality control

We have had numerous problems with Dinnerly. We have received incorrect ingredients, missing recipe cards, damaged ingredients, we have had boxes with missing ingredients, and one week we didn’t even get the box we ordered. Dinnerly has poor quality control. It’s a shame because the meals are actually delicious, though a bit expensive.

August 16, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Robert, thanks for your feedback. We are sorry to learn that you had a poor experience with our services. We aim for a service of excellence and are sad that, at this time, we did not fulfil that goal. Feel free to reach out to our lovely customer team if any assistance is required. All the best!

Rated 4 out of 5 stars

We love the ease of having meals…

We love the ease of having meals planned out for us with easy instruction. We enjoy the variety and that it helps us get out of our comfort zones with food.
At times some of the vegetables are already starting to go bad when we receive them along with packaging that is broken with items leaking. Last time we received an empty pack of cilantro. Besides this, we really enjoy Dinnerly and refer it to many friends and family

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give it no stars if that were an…

I’d give it no stars if that were an option. I merely logged into my account and my subscription got renewed and I was charged 150 bucks for garbage meat.
Furthermore this isn’t the first time they’ve done this as I’ve got screenshots from last year around this time where they pulled this and I was refunded because I’d somehow by the grace of god caught it early. Hmmmm seems suspect they’ve done this to me twice and a quick google search tells you many others had a similar experience plus they’ve got incredibly low ratings everywhere (they hadn’t when I subscribed in 2022)

July 23, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Elyse, we thank you for your insight. You are correct, it is indeed not difficult nor meant to be, as the button clearly says "reactivate and chose recipes". Our apologies for assuming that you were not able to see that. Once again, feel free to reach out to our team if needed. Kind regards.

Rated 2 out of 5 stars

The main ingredient was missing

The main ingredient was missing. No Pork Tenderloin was included with the meal.

August 12, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Steve, we are sorry to learn that you were missing a protein from your order. I assume that you have already reached out to our customer care team, who provided the necessary assistance, but, if you haven't, feel free to reach out and someone will address the matter as quickly as possible. Thanks in advance. Kind regards.

Rated 5 out of 5 stars

As a former customer from Hello Fresh

As a former customer from Hello Fresh, Dinnerly is by far the best switch for my wife and I.

We are going through diet changes which Hello fresh cannot support.
We are more sensitive to gluten, milk and eggs. Which Dinnerly has sorts of variety and never the same dinners.

Always different which we like. Very flavorful. And fresh ingredients.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company is shaaaady AF

This company is shaaaady AF. Same experience as so many others. You're led into thinking you have to input your credit card information to see their menu. Never even picked the damn meals, never received any form of confirmation email stating I signed up for the service, no notification saying how much or when I would be charged. No notification saying when I would receive a box, just an unauthorized charge. The only damn reason I knew this crooked company charged me was because I looked at my bank statement. Tried to cancel and get a refund, was told that I have to cancel within a week of making the order. How the hell am I supposed to know I had a subscription if they never sent me an email and when I never intended to make the damn purchase? I'm fuming. God damn criminals at this company. BEWARE!

August 4, 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Mike, thanks for your feedback. We are sorry to learn that you had a poor experience with our service. 
As you can always keep up to date with our current and upcoming meals at www.dinnerly.com/menu without signing up or providing any form of payment information, when you do click to accept the first order and account creation, at the stage where you add the payment details, the first order is set in place.
It is possible to cancel your first order as long as you contact us before its billing day as stated in our help center, as well as in our terms & conditions: "3.3 If you wish to cancel your first order, you must contact our Customer Service team. Simply canceling your membership will not result in the automatic cancellation of your first order". 
Furthermore, the moment you create an account, the system automatically sends an email confirmation, informing you of the details you added, as well as notifying you of the first order and when the first charge will occur, so we are sorry to learn that you might have missed that email. Regardless, we are truly sorry for the experience. Feel free to DM us if you need further assistance. All the best!

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