Dinnerly Reviews 

I think the food selection is great. The quality is very good and the delivery has always been quite timely. They do a pretty decent job on packaging yet, but I have had a few problems with that. When I had problems, the company made everything right.

We have really enjoyed our Dinnerly subscription! The Asian choices have replaced take out completely and we have discovered that we love chicken sausage! The flexibility to skip weeks is also a plus. Great job Dinnerly!

I like the steak dinners. Need to have different side dishes besides rice and potatoes.

Love the recipes and food variety. Always different recipes to pick from and differing ratings of time and cooking levels. Have enjoyed having meals sent and ready for cooking so I don’t have to think.

Quality ingredients, packaged well, and includes easy to follow instructions. Simple app with excellent interface to select meals and responsive customer service. Highly recommended.

The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it again! But the shipping is inconsistent and they miss an ingredient or two almost every week.

I’ve had 3 deliveries, out of maybe 6 total, that are days late. I planned grocery trips around these deliveries and counted on these meals. One was delivered warm, this week’s never arrived. The food is good, the best of 3 other services we’ve tried, but delivery is unreliable and I will probably cancel this subscription.

One of the ice packs exploded and a few ingredients were damaged because of it. I sent an email, but received ZERO follow ups. Not even a single email was sent back to me regarding this issue. The price of meals is way too high to deal with awful customer service.

The food was good, but I had too many delivery issues -- missing deliveries, deliveries that were so late that the food was spoiled, the wrong items in the box.

Overall, the meals are good, reasonably priced and the ingredients are of decent quality. The instructions are a bit convoluted, however. Also, for most of the summer, there have been issues with missing ingredients almost weekly. Shipping has not been great either, with boxes tossed on the porch upside down, spilled ingredients, etc. Responses to complaints have been prompt.

First box arrived late, second box never arrived, third box never arrived. I am now canceling this “service.” You can’t get through to customer service to talk to an actual person, you can only communicate through chat. They did say they would apply a refund. We will see if I actually get it.

I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. I’ve received moldy food, opened and leaking meat (at least once a month, often more), ingredients were missing, and I’ve had boxes just not show up, or show they show up late. My previous box had moldy cheese, a rotten potato, and a missing spice packet. My current box had everything thrown into the bottom of a large cardboard box (instead of a small box inside of a large box) and the chicken package had ripped open and was leaking. Dinnerly was really good at first but the past few months have been terrible.

I like that the ingredients are provided but I have several times had missing ingredients and the protein quality has not been good. Very fatty..

Missing items. Inconsistent ingredients and menu cards with directions. Missed delivery times with no reason why. Menu is repetitive. Some items from the market are expensive.

Edit for reply
I have reached out numerous times with no response.

Long time customer. Got this request for feedback at a pretty bad time because the last two weeks I have had with Dinnerly have been the worst experience. Two weeks ago box was late and meat was all too warm to use. This week the website said my box was delivered but Fedex's tracking says it was unable to be delivered and I didn't get it. I am now have no food and my credit card has been charged. The phone number is not answered and every email response is an autoresponse email. Won't be a customer for long if this doesn't get fixed asap.

I did not receive my second box and have yet to get my refund I requested.

** edited to reply to Dinnerly. Hello, I called and was unable to get a human. And emailed twice with only automated responses back. Not acknowledging my request.

My delivery never arrived, and I was only given a partial credit, I would like a refund in full for no food received.

I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious.
The prices are really economical and I do enjoy that they keep the prices down. I also like that Dinnerly offers other options such as desserts and breakfast items. It’s very easy to get in touch with their customer service reps and if your items are ever running late, they always send you an email to let you know ahead of time if something is wrong, they are very fair with you and will give you a refund.

Dinnerly and Marley Spoon can’t seem to figure out how to properly package their boxes for moderate summer heat. I’ve had to throw away three full boxes (6 meals each) due to the box being packed without the proper packing materials and enough ice packs to ensure everything is delivered at a safe temperature. Imagine buying chicken at the store that’s room temperature, that’s what they’ve been delivering. I think part of their problem is FedEx — they simply do not handle these packages properly. I’ve recommended Dinnerly and Marley Spoon to so many people, and everyone is experiencing the same issues I’ve experienced over the past month. It’s very sad because we’ve absolutely loved everything about them, and have depended on the service because it makes my life so easy living in a rural area without a decent grocery store. I cannot recommend them at this time.

Hopefully the team they have that monitors these posts doesn’t reply with their generic answer. The fact is they’ve moved everything to their new state-of-the-art facility in Newark, NJ, but they went with the lowest bidder (FedEx) to distribute their product nationwide. If I were an executive at Marley Spoon, I’d be handing out pink slips left and right, and I’d negotiate the best deal possible with UPS. I’d pay $5 more a week for delivery from UPS.

I love using your meal kits. It gives me variety to my usually repetitive meals. I also like the fact I get the just right amount of ingredients.i I like that I can skip boxes when needed. I’ve been a member for several years.