Dino Decking Reviews 

5,354
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,465 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting its sturdiness and appealing appearance once installed. Many highlight the efficient and superfast delivery, often arriving quickly with helpful drivers who communicate well. Reviewers also commend the staff for their exceptional helpfulness and pleasant demeanor, making the ordering process smooth. However, some customers noted product inconsistencies, with items arriving damaged, having missing parts, or mismatched colors. A few others mentioned delivery issues, such as unhelpful drivers with placement or unloading, and broad windows or lack of prior notification.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality, ease of assembly, and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent and amazing... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and pleasant... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, prompt responses and lovely Morgan who made things happen. A delay in parts out of stock was explained to us and an apology , however, these things happen and credit to Dino for being u... See more

Rated 5 out of 5 stars

Communication was great, delivery quick and easy with driver calling 1hr before to give arrival time. All in all straight forward process from start to finish which is a joy these days. Product is unr... See more

Rated 5 out of 5 stars

Great purchase experience dealing with Shaun at DD followed by superb delivery and finally ease of assembling my 76 foot fence . The result looks absolutely brilliant and job was completed in just... See more

Rated 5 out of 5 stars

Dino’s customer service exceeded all expectations! Everyone I spoke to was helpful and nothing was too much trouble. From the initial enquiry, to next day delivery, even the delivery guy was lo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,354)

1,463 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality, fast delivery

I recently purchased fencing from Dino Decking and couldn’t be happier with the experience.

The quality of the materials is excellent. Everything feels solid, well-made and built to last. The fencing looks fantastic now that it’s installed and has completely transformed the appearance of my garden.

I was also impressed by how quickly the order arrived. The delivery was much faster than I expected, and everything was well packaged and arrived in perfect condition.

It’s refreshing to deal with a company that delivers both great products and great service. Based on my experience, I would happily recommend Dino Decking and would definitely buy from them again in the future.

May 28, 2026
Rated 5 out of 5 stars

Sample pack (Decking) was received next…

Sample pack (Decking) was received next day, quality of sample looks great and give a good size to consider colour selection. A full product catalog was also included to help inspire project build.

June 23, 2026
Unprompted review
Rated 3 out of 5 stars

I generally don’t leave reviews

I generally don’t leave reviews, however on this occasion I will. Excellent website and really helpful with the calculation tool. But what has disappointed me. Firstly, was the rude, unhelpful delivery man who wouldn’t place them in a secure place so had to exposed to all passers by for 96 hours until I arrived home to transfer them. Secondly, I ordered fencing without any trellis but the top edge has a groove in it for the top trellis which is going to spoil the look. Not sure why they don’t sell top edges without the trellis groove to make it a more rounder look.

June 8, 2026
Rated 5 out of 5 stars

A 5 star service

The ordering was very easy with guides to what we might need, area to boards needed and extras we might want/need with no pressure to buy extra. We needed a specific date for delivery as we were away. Not only did Jane book it for the day we needed, the delivery driver dropped to an address convenient for the contractor.

I looks beautiful now it's down. Contractor was really impressed with how easy it went down and the cutting was nice and clean.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, excellent customer service.

The product is very good, and ordering was very easy from their very good online catalog. Delivery was all on time.

I then needed to speak to customer services a couple of times regarding a problem with the order (my fault, not theirs) and they were great. Phones answered promptly, very helpful staff, all problems resolved quickly. Recommended.

June 15, 2026
Rated 5 out of 5 stars

Excellent next day delivery

Excellent next day delivery. The decking is very good quality. I had a query about putting together the handrail and balustrade and this was answered swiftly and concisely by Darren from the DINO Team.

June 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look