Dino Decking Reviews 

5,353
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,465 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting its sturdiness and appealing appearance once installed. Many highlight the efficient and superfast delivery, often arriving quickly with helpful drivers who communicate well. Reviewers also commend the staff for their exceptional helpfulness and pleasant demeanor, making the ordering process smooth. However, some customers noted product inconsistencies, with items arriving damaged, having missing parts, or mismatched colors. A few others mentioned delivery issues, such as unhelpful drivers with placement or unloading, and broad windows or lack of prior notification.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality, ease of assembly, and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent and amazing... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and pleasant... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, prompt responses and lovely Morgan who made things happen. A delay in parts out of stock was explained to us and an apology , however, these things happen and credit to Dino for being u... See more

Rated 5 out of 5 stars

Communication was great, delivery quick and easy with driver calling 1hr before to give arrival time. All in all straight forward process from start to finish which is a joy these days. Product is unr... See more

Rated 5 out of 5 stars

Great purchase experience dealing with Shaun at DD followed by superb delivery and finally ease of assembling my 76 foot fence . The result looks absolutely brilliant and job was completed in just... See more

Rated 5 out of 5 stars

Dino’s customer service exceeded all expectations! Everyone I spoke to was helpful and nothing was too much trouble. From the initial enquiry, to next day delivery, even the delivery guy was lo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(5,353)

1,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Efficient and Reliable

Communication was great throughout, with smooth and prompt email exchanges. Darren was particularly helpful and provided excellent support whenever I had questions. Delivery was also very prompt. A professional and efficient service from start to finish. Highly recommended!

June 8, 2026
Rated 5 out of 5 stars

Excellent turnaround of goods and…

Excellent turnaround of goods and delivery, drivers polite and helpful.

Word of warning: written during a heatwave - these decking boards get very hot in direct sunlight when the air temp is 35 Deg. The boards reached temps of 60 Deg c. Enough to burn delicate foot skin and dog paws.

June 11, 2026
Rated 5 out of 5 stars

Excellent Delivery Service

I mistakenly ordered the wrong colour of fencing. The staff were very helpful when I contacted you about this. It was quickly rectified and the correct colour was dispatched within a couple of days. Your driver Krystian, was excellent. He helped me unload the new panels and took away the wrong version. Nothing was too much trouble and he even offered me some installation advice and tips.

May 1, 2026
Rated 5 out of 5 stars

Best marketing

Rapid delivery.
Nice packaging
Great samples.
Brochure and pricelist also enclosed..
Excellent marketing

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Very quick delivery and products seem good

Very quick delivery and products seem to be good, but at present I'm still working on the overall project. The only disappointing thing is that some items have been out of stock for some weeks leaving me wondering if I will have to search elsewhere for parts to finish the job.

June 10, 2026
Rated 5 out of 5 stars

We found the whole experience…

We found the whole experience brilliant!
The brochure and sample decking pack was extremely helpful. The delivery was efficient and quick from ordering. Would recommend Dino without hesitation.
Thank you.completely satisfied!

June 10, 2026
Rated 5 out of 5 stars

Lovely product

Lovely product! Great customer service on the phone, too, when I made an enquiry about delivery arrangements.

June 10, 2026
Rated 5 out of 5 stars

Decking boards look …

Decking boards look great still not finished and well be ordering more to do the top part of the garden, delivery was spot on and the lad great as I have 4 little dogs who just want to play so he done well to get the in lol

June 9, 2026

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