I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... See more
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... See more
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... See more
Company details
Information provided by various external sources
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and Cost Effective to purchase
Easy to organise excess insurance. Amazingly, the cost has remained the same as in 2016 when I last purchased the insurance
September 4, 2023
Piece of mind
September 6, 2023
Too early to review
It's a bit difficult to rate an insurance policy until you need to make a claim, that's when the rubber hits the road, but it was very easy to but the policy
September 6, 2023
Good value for money
September 5, 2023
Excellent value. Avoid paying the high price demanded by hire car companies for full damage cover. THis is a bargain insurance
Excellent value, no fuss renwal,
September 3, 2023
Clear and concise
Easy to follow, concise instructions. Very quick. Hoping we don’t have to make a claim, but confident in the system if we do🤞🤞🤞
September 2, 2023
Excellent communications
Communications by email were timely, clear and polite. This is an excellent company to do business with.
August 29, 2023
Wouldn’t be without excess insurance…
Wouldn’t be without excess insurance from Direct Car Excess we travel a few times a year and use car hire gives you peace of mind .
We had a claim which was dealt with quickly and no problems at all.
September 1, 2023
Great price easy to use website
August 30, 2023
Great cover at a great price
Renewed my excess cover for another year and at a reduced premium from last year. Fortunately, never had to call on the cover, but a friend did a few years ago and found the process easy and efficient.
August 30, 2023
I’ve signed up to direct-car excess for…
I’ve signed up to direct-car excess for several years, never needed to make a claim - I’ve now set it up with auto renew which makes sense -
August 25, 2023
Good cover
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess paid money back without anny issues, that's why I am coming back to them.
August 21, 2023
Easy to renew insurance every year to…
Easy to renew insurance every year to tie in with our trips abroad
August 19, 2023
Cost effective annual cover
Cost effective annual cover, often costing less than you pay for a week’s cover at the car rental desk.
August 20, 2023
clear/consised
August 17, 2023
Email notification of automatic renewal…
Email notification of automatic renewal in plenty of time with an option to cancel and then confirmation of automatic renewal via email.
August 11, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.