Excellent company to work with! I’ve purchased many Microsoft keys from them for various builds and upgrades. Had an issue today, called in, and they resolved it within five minutes by issuing a new k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was cautious at first. At my first order after making a payment my phone rang immediately. ??. DirectDeals support confirming your order of software license...? Yes, I responded. He confirmed some c... See more
I hadn't heard of DirectDeals, LLC before so needless to say, I was concerned about purchasing a knock-off copy of MS Office rather than a legit copy. I took the chance and was pleasantly surprised.... See more
Company replied
I purchased an office program for $139. It was never delived nor a note explained why it wasn't. I called and talked to a person that could not understand simple English or wanted me to think he was... See more
Company replied
Company details
- Corporate Office
- Computer Accessories Store
- Computer and Accessories Store
- Computer Software Store
- Electronics Store
- Software Vendor
Written by the company
22 years of Trust. Established in 1999, DirectDeals was founded in a philosophy of fairness and trust. We work closely with our distributors, vendors and partners to ensure we have access to the latest high quality products to offer, while providing our customers with manufacturer direct pricing and the best customer service in the industry. No one provides better prices on the highest quality product with world-class customer support. That's why over a million customers have shopped at DirectDeals.
Contact info
9901 IH 10 West Suite 800, 78230, San Antonio, United States
- (800) 983-2471
- support@directdeals.com
- directdeals.com
4.3
Excellent
239 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recently purchase software and some troubleshooting
I purchased some software through DirectDeals and had some technical difficulties with obtaining my downloads and getting them formatted. I engaged their chat support and Ankush was able to help me troubleshoot the various issues and get me on my way. He was very knowledgeable and a pleasure to work with. I wouldn't hesitate to recommend DirectDeals to anyone. Thanks, again to Ankush for his help!
April 21, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks for the review, Drew. Glad to hear that Ankush was able to get you going via chat. He is one of our best at technical support. We appreciate your business and hope to earn more of it in the near future. Thanks for trusting DirectDeals.
I have used a couple other software…
I have used a couple other software services over the years, but you guys have been a quick resource for licenses.
April 21, 2022
Reply from DirectDeals, LLC
Thanks for the review, Todd. We appreciate the trust and look forward to working with you again in the near future. Thanks for being the best part of DirectDeals, our valued customer.
The best service I've received in years…
The best service I've received in years from any IT/Technology/Distribution platform. The folks are super responsive and one of the most competitive priced Microsoft distributors around! A++ Around-the-clock
April 21, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks for the review, Richard. We value our business customers and work hard to provide that A++ customer service and the highest quality product with the most competitive prices available. We look forward to working with you again soon.
Super simple
Super simple, great price, prompt delivery with great instructions for download.
April 21, 2022
Reply from DirectDeals, LLC
Thanks for the review, Deirdre. We appreciate the trust and are happy you were able to get your product downloaded and installed quickly and efficicently. Thanks for trusting DirectDeals.
Correcting the issue in a timely manner
The product key did not work, but I spoke with Keith and he sent me a new one and now it is working perfectly. Thank you for the on time response.
April 18, 2022
Reply from DirectDeals, LLC
Sorry you had an issue, Shanti. I believe our customer service and technical support team has already contacted you and corrected your issue. Please let us know if we can be of any further assistance. DirectDeals offers a 100% guarantee on any product we sell. With 23 years in business, our company is built on trust and integrety. If you ever have a technical issue, we will work with you until we fix the issue, or we will upgrade your product, or refund your money. You can ALWAYS put your trust in DirectDeals.
Software purchase was smooth and prompt…
Software purchase was smooth and prompt delivery - Thx
April 14, 2022
Reply from DirectDeals, LLC
Thanks for the review Mike. We appreciate your business and look forward to working with you again in the future.
I have been using Direct Deals for a…
I have been using Direct Deals for a while now, I am especially happy to see them on the Microsoft Trusted Partner list. That aside, every time I have requested post sales support they have been very diligent and responsive solving my issue 100% of the time.
April 13, 2022
Reply from DirectDeals, LLC
Thanks for the review, Marc. DirectDeals has been a Microsoft Partner for years and pride ourselves in providing our customers with the highest quality products and service.Thanks for trusting us with your IT purchase and we look forward to working with you again in the future.
Will Use Again, Recommend
Fast, legitimate licensing for Windows products. Had trouble authenticating my credit card, but was able to call support and quickly speak to a real human who helped me right away. Recommend
April 7, 2022
Reply from DirectDeals, LLC
Thanks for the review, Cameron. We work very hard to provide our customers with the highest quality products and service. We appreciate your business and look forward to working with you again in the near future.
I have ordred office 2019 keys about 20…
I have ordred office 2019 keys about 20 of them and about 3 or 4 have been bad keys.
March 30, 2022
Reply from DirectDeals, LLC
We are sorry you are having issues with product keys. I see that you are a long time customer, but I don't see that you have contacted our customer service about this issue. We would be more than happy to assist you with the activation of these product keys. DirectDeals guarantees the activation and installation of all software products it sells. Please contact our customer support for assistance with this issue.
Reply from DirectDeals, LLC
Thanks for the review, Jerry. Trust and Confidence are what we build the foundations of our company on. Thanks for spreading the word. Let us know if we can be of any further assistance to you and thanks for being a loyal DirectDeals customer.
Wonderful service
They were so quick to get back to me and answer my request and resolve the issue. thank you
March 24, 2022
Reply from DirectDeals, LLC
Thank you for the review, Fatimah. We do our best to provide quick and efficient service to all of our customers. We are here when you need us and hope to earn more of your business in the future. Thanks for trusting DirectDeals with your IT purchase.
Needed to rebuild an old server with…
Needed to rebuild an old server with Win Server 2012R2, and was able to quickly purchase and download ISO immediately. That version unfortunately would not load, so we decided to try WS2012 instead. Was able to easily exchange the purchase and within 45 minutes not only had a response, also had the version needed. On a Saturday. Server is once again working.
March 23, 2022
Reply from DirectDeals, LLC
Thanks for the review, Larry. Glad to hear we could get you going on a weekend. Our tech support is here for you when you need us. Legacy servers can be a tricky product to work with, but our tech support is top notch when it comes to getting these products installed an activated. We are glad the newer version of server worked for you and we are here for you if you need us for additional support. Thanks again for trusting DirectDeals and we look forward to working with you in the future.
Great Experience
Great Experience! Excellent pre-sales support and communication, best pricing, and they graciously extended and exception to their return policy to allow me to return something that was not longer a requirement.
March 21, 2022
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Michael. We appreciate the business. We do our best to accommodate our customers with returns or exchange products when we can. We are glad we could be of service and hope we can earn your business again in the future. Thanks for being the best part of our company, our valued customer.
I didn’t get my order and it was never…
I didn’t get my order and it was never explained why. I ordered a Windows 10 LTSC license which I understand are hard to get, but at least give me an explanation as to why my order was canceled. Thank you for refunding the money at least.
March 18, 2022
Reply from DirectDeals, LLC
Unfortunately, Russ, you attempted to order a license you do not qualify to purchase. The license you attempted to purchase is Enterprise, Nonprofit and Charity which all have very specific qualifications that must be met before you can legally purchase it. We sent you emails and attempted a phone call to explain the problem and to work with you to get the proper license, but we never received a response from you, so we were forced to cancel the order. We stand ready to work with you, if you are still looking for the Windows 10 CSP license. They are not hard to get, we are authorized CSP Partners with Microsoft. Contact our support staff when you are ready to place the order.
This is the working format that suits…
This is the working format that suits me. There are no additional expenses. I didn't see any delays or anything.
March 14, 2022
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Hipolit. We appreciate your business and hope to work with you again soon.
This is something that can help at any…
This is something that can help at any time.
I can recommend it as something that can be used for a long time.
March 12, 2022
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Lukas. We do our best to be available 24/7/365 to answer your questions and provide support quickly and efficiently. We are here for you when you need us. Thanks for trusting DirectDeals with your IT needs. We appreciate your business.
Quick and easy
Quick and easy. I wanted to upgrade my current Office 2013 to the latest version Office 2021 and found DirectDeals online with a very competitive price. A few clicks to order the product and within minutes, I received email receipt of the purchase and separate email with the download link and product code. The code is registered with Microsoft that will allow me to install on another device should I upgrade my laptop in the future. This is how I'll buy software going forward. No more looking for CD/DVD to install/reinstall software.
March 10, 2022
Reply from DirectDeals, LLC
Thank you for the review, TD. We are happy you found us. We do our best to make things easy and keep our prices low. The migration to download from the physical CD/DVD is certainly an improvement now that the increased bandwidth can handle the sizes of the files. Thanks for the trust and we hope we can continue to earn your business. We appreciate our customers.
Best place to shop for Microsoft products
After my order for a Microsoft product was confirmed and then found to be unavailable, the DirectDeals team immediately offered me an upgrade to a more recent version at the same price. Then when the Activation Code failed, they provided me with another which did eventually work after jumping repeatedly thru the hoops imposed by Microsoft.
This is not my first purchase of Microsoft software from DirectDeals and I have always been impressed with their prices and support. I highly recommend them.
February 28, 2022
Reply from DirectDeals, LLC
Thanks for the review, Bob. Sorry the legacy product was not available, but I hope you are enjoying the upgrade. Glad we were able to get the product working for you. As you know, its not always an easy thing upgrading, but we will work with you until we get it going. Thanks for the recommendation. We appreciate it and hope we can continue to earn your trust and your business. Thanks for being the best part of our company. Our valued customer.
Suraj was super helpful
Suraj was super helpful! I appreciate it a ton.
February 28, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks for the review, Lauren. Glad to hear that Suraj was helpful. Our Techs are very knowledgeable and can quickly set things right when issues arise during installation and activation. I am glad he was able to get your issue resolved quickly. Thanks for trusting DirectDeals. I hope we can earn your business again soon.
Suraj did a great job helping with a…
Suraj did a great job helping with a server license.
February 28, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks for the review, Joseph. Glad that Suraj was able to help with the Server License issue. Our Server Techs are very good at what they do and can quickly fix most issues that come up with any installation or activation issue. Thanks for trusting DirectDeals with your IT purchase. We hope to continue to earn your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.