Excellent company to work with! I’ve purchased many Microsoft keys from them for various builds and upgrades. Had an issue today, called in, and they resolved it within five minutes by issuing a new k... See more
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I was cautious at first. At my first order after making a payment my phone rang immediately. ??. DirectDeals support confirming your order of software license...? Yes, I responded. He confirmed some c... See more
I hadn't heard of DirectDeals, LLC before so needless to say, I was concerned about purchasing a knock-off copy of MS Office rather than a legit copy. I took the chance and was pleasantly surprised.... See more
Company replied
I purchased an office program for $139. It was never delived nor a note explained why it wasn't. I called and talked to a person that could not understand simple English or wanted me to think he was... See more
Company replied
Company details
- Corporate Office
- Computer Accessories Store
- Computer and Accessories Store
- Computer Software Store
- Electronics Store
- Software Vendor
Written by the company
22 years of Trust. Established in 1999, DirectDeals was founded in a philosophy of fairness and trust. We work closely with our distributors, vendors and partners to ensure we have access to the latest high quality products to offer, while providing our customers with manufacturer direct pricing and the best customer service in the industry. No one provides better prices on the highest quality product with world-class customer support. That's why over a million customers have shopped at DirectDeals.
Contact info
9901 IH 10 West Suite 800, 78230, San Antonio, United States
- (800) 983-2471
- support@directdeals.com
- directdeals.com
4.3
Excellent
239 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prices
Excellent prices! Have purchased various MS Office products from them since 2018. Recently purchased various MS Office Pro 2021 and all product keys work fine. Product keys were delivered same day they were purchased. Saved a lot of money.
February 25, 2022
Reply from DirectDeals, LLC
Thanks for the review, DMA Staff. We are glad to have earned your business since 2018 and hope we can continue earn it year after year. Look for some changes to our website soon and if you have not already done so, sign up for our news letter so you can get our discount codes to get even deeper discounts on our already low advertised prices. Thanks again for being the best part of DirectDeals. Our valued customer.
Great customer service with Suraj
I got a new laptop with windows 11 home, wanted to upgrade to windows 11 pro. Microsoft store, bought it and it didn't install, gave an error instead. Lost $100. When to Direct Deals, they got me the activation key right away, still had problems getting it activated. Then Suraj jumped on my machine with teamviewer and fixed my problems. He also did a few updates and got the license activated in no time. Made my day, will do business with them again in the future. Better than doing business with Microsoft.
February 24, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks you for the review, Jim. We appreciate the trust and are happy that your Windows 11 Professional is working on your new laptop. The upgrade from Windows 11 Home can be a little tricky but our support team is very familiar with the process. I am glad that Suraj was able to get the problem resolved for you quickly. Thanks again for your trust in DirectDeals and we look forward to working with you again in the near future. We appreciate your business.
Received A Key after A Few Hours
It took a while until we got a product key via e-mail but the key worked. OK so far.
February 24, 2022
Reply from DirectDeals, LLC
Thank you for the review, Hiroshi. We do our best to get product keys delivered as quickly as we can and often it takes only seconds after the order is placed. If it is a server or a specialized product, it can take a little extra time to get the key authorized and delivered. We are happy it is working for you. We stand ready to assist you should you need our help for any reason. Thanks for trusting DirectDeals with your IT product needs.
I just want to say Suraj is one of the…best
I just want to say Suraj is one of the best, the guy was awesome, the guy know his stuff, he is truly one of the best
February 24, 2022
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Rickey. It is good to hear that Suraj was able to assist you and you are happy with the service you received from him. We do our best to give 5-star service and he often delivers just as he did in this instance. Thanks again for trusting DirectDeals with your IT purchase. We appreciate your business and value your continued support of our company.
They almost earned 5 stars but….
I would have given more stars if the first Key Code sent had allowed me to install the product. A lot of trouble on my part was needed to finally get a new Key code and a Direct Deals employee had to to remotely install it. Since my internet is very poor, I had to drive 30 miles to the nearest location with sufficient internet speed to complete the download but since the first key code didn’t work, I had to do that on two different days. I appreciate the professionalism of the Direct Deals staff and I would possibly consider buying from them again.
February 23, 2022
Reply from DirectDeals, LLC
Thank you for the review, Lisa. Sorry you had issues with the upgrade but I am happy to know that our support staff was able to get you installed and activated. The trouble with these large programs is they require a ton of bandwidth and if you can't provide it, it can be a problem. I hope we earned your future business even though it started off a little rocky. We stand ready to assist you with any of your future needs. Thank you for your trust in DirectDeals and for your continued business.
Great Customer Service
While the item purchased was not compatible or what I needed for my device, Direct Deals refunded my payment and provided tech support for other options available for devices I own. Gayle , owner of Direct Deals called me personally to see how he can provide better service for my technology needs. Thank you for your time.
February 21, 2022
Reply from DirectDeals, LLC
Thank you for the review, Judith. It was a pleasure speaking with you and I am glad we were able to assist you and clear up the refund for the product that was not compatible. Google Chromebooks are tricky. As always, we stand ready to help you with any of your computer needs and hope we have earned your trust and can earn your business in the future. Thanks again for being the best part of our company. Our valued customer.
This was a very pleasant experience
This was a very pleasant experience. Suraj is very pleasant and patient and I was totally lost without his knowledgeable expertise. I am most appreciative for such assistance and I will be happy to tell my friends of this experience. I do appreciate DD especially because of Suraj.
February 15, 2022
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Mary. We are happy to know that Suraj was able to assist you and made your experience pleasant. We do our best to give top rated customer service and work hard to earn your trust and your business. We appreciate you.
Easy to do business with
Easy to do business with
Fast service
Great value for your money
January 23, 2022
Reply from DirectDeals, LLC
Thank you for the review, Howard. We appreciate the kind words and hope to work with you again and again. We will continue to keep working hard to earn your business. Thanks for trusting DirectDeals with your computer hardware and software needs.
I purchased a version of Microsoft…
I purchased a version of Microsoft office from DD and mistakenly puchased one without the program I needed. One of their customer service reps let me pay the difference to get the right one and helped me install it Was happy for the help.
January 19, 2022
Reply from DirectDeals, LLC
Thank you for the review, Patti. We are glad you were able to get the product you needed. Thanks for trusting DirectDeals with your software purchase.
Excellent reputable company
Excellent reputable company. Saved a bundle on Windows 11 pro.
January 16, 2022
Unprompted review
Reply from DirectDeals, LLC
Thanks for the review, Sam. We appreciate your business and do our best to stay competitive and earn your trust every day. Thank you for your continued support.
Great service!
January 4, 2022
Reply from DirectDeals, LLC
Thank you for the review. We do our best to provide the best customer service in the industry. We appreciate your business and hope we can earn your trust again in the near future.
2012 Standard R2 Purchase was quick and…
2012 Standard R2 Purchase was quick and easy. Received the license within a day.
January 1, 2022
Reply from DirectDeals, LLC
Thanks for the review, Tony. We do our best to provide speedy service to our customers. This is sometimes a challenge when dealing with legacy products, but we are glad we were able to help you with the Server 2012 R2 Standard. Let us know if we can be of any further assistance to you. Our tech support is standing by if you need any help with installation or activation. Thanks for trusting DirectDeals. We appreciate your business.
Direct deals is Great
December 24, 2021
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Eric. We appreciate the feedback and think you are great as well. All of our customers are Great. Thanks for trusting DirectDeals.
Trouble with Product Key
I purchased MS Office but was unable to make the product key work. I contacted support and Suraj was able to get the whole thing sorted out. He was very patient with my frustrations and I very much appreciate his capability to troubleshoot. Everything seems to be working great now. Thanks for your help Suraj.
December 24, 2021
Reply from DirectDeals, LLC
Thanks for the review, Erik. Microsoft product installations on Mac can be challenging and we are glad we could help you get your product installed and activated for you. Our support team is here for you should you need any further support on this item. Thanks for being the best part of DirectDeals. Our valued customer.
Reply from DirectDeals, LLC
Thanks for the review, Carlo. We do our very best to keep our website quick and accurate. Thanks for being the best part of DirectDeals. We value your business and look forward to working with you again soon.
Great US veteran owned company still…
Great US veteran owned company still serving us with great deals.
December 15, 2021
Reply from DirectDeals, LLC
Thank you for the awesome review, Brian. Semper Fi.
Great company to deal with
Great company to deal with. Service and technical support was excellent would highly recommend this company
December 11, 2021
Reply from DirectDeals, LLC
Thanks for the review, Ken. We appreciate your business and look forward to working with you again. Thanks for being the best part of DirectDeals. Our valued customer.
Reply from DirectDeals, LLC
Thanks for the awesome review, Susan. We do our best to keep our prices low, and our service and support levels at their peak. Thank you for being a loyal DirectDeals customer. We appreciate your business.
Prompt and valuable support.
December 2, 2021
Reply from DirectDeals, LLC
Thanks for the review, Ed. We appreciate your business and look forward to working with you again in the near future. Thanks for being the best part of DirectDeals.
Suraj was very helpful and gave me the…
Suraj was very helpful and gave me the help I needed.
Thank you.
November 29, 2021
Unprompted review
Reply from DirectDeals, LLC
Thank you for the review, Tony. We try our very best to provide top notch customer service and the highest quality products and the most competitive prices in the industry. Thanks for trusting DirectDeals with your purchase. We look forward to working with you again soon.
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