Used for a shared ownership purchase and then a sale a few years back, along with an accompanying house purchase and was reasonably satisfied then. However, my next use, this last year, has been pre... See more
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Purchased a house 4 years ago & Direction Law were recommended as solicitors.. 4 years on & regret this as for the last 3 months I am in no mans land with my mortgage.. Someone forgot to register my... See more
Direction Law were superb, we were first time buyers and they explained each step along the way which really settled our nerves. They do most of the work behind the scenes and email to let you know wh... See more
Company replied
THANK YOU! I am very grateful to everyone who has helped me through each stage. From someone who needed so much support and further explanation the past few weeks I am so appreciative that everyone... See more
Company replied
Company details
Written by the company
Direction Law is a firm proudly built on relationships. With staff of around 180, offices in London, South East, South West & the Midlands and 45 years of experience, we are one of the most established and largest specialist affordable housing solicitors in the country. In 2020 and 2021 we were awarded Highly Commended in the First Time Buyer Reader’s Awards in the Best Law Firm for Conveyancing category. We are a friendly, professional firm and we pride ourselves on communicating with our clients, clearly and concisely. While other firms may have conveyancers who deal with a variety of affordable housing cases, we have taken it one stage further and have individual dedicated teams specialising in either new build shared ownership, resale sales and purchases, or new build/Help to Buy respectively: thus, ensuring greater expertise. Our goal is to progress cases to exchange and completion as swiftly as possible, resulting in a satisfied client who has achieved their dream of home ownership with the minimum of fuss. For further information visit www.directionlaw.co.uk or for an instant quotation call 0800 158 82 81.
Contact info
31 Watling Street, CT1 2UD, Canterbury, United Kingdom
- 0800 158 8281
- enquiries@directionlaw.co.uk
- directionlaw.co.uk
3.5
Average
1K reviews
Hasn’t replied to negative reviews
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The company was always easy to get hold…
The company was always easy to get hold of and responded very promptly.
February 1, 2023
Reply from Direction Law
Dear Emma,
Thank you very much for leaving us a review. We are pleased to hear that we were easy to get a hold of and that we were able to provide you with prompt response times. All the best.
Kind regards,
Direction Law
Great service and good communication
February 2, 2023
Reply from Direction Law
Dear Jonathan,
Thank you very much for leaving us a review. We are very pleased we were able to offer you a great service with good communication. I'm sure the team will be delighted with your comments. All the best.
Kind regards,
Direction Law
The direction law team made my house…
The direction law team made my house sale so easy and stress free …Afia was fantastic and guided me through everything … would highly recommend Thanks to all involved 👌
February 2, 2023
Reply from Direction Law
Dear Kerry,
Thank you very much for taking the time to leave us a review. We are very pleased that Afia was able to make your purchase so easy and stress free and I'm sure she will be delighted to read your comments. We wish you all the best with your new home!
Kind regards,
Direction Law
They put my file on side Charlotte…
They put my file on side Charlotte simpson is the one who was dealing with my flat file. Because of there delays my morgage offer expired.
I paid for service . You are not doing charity towards me. Not serving me for free. For 6 months you could figure out 2 only 2 inquiries. Extreemly non professional staff.
August 21, 2022
Unprompted review
Reply from Direction Law
Dear Law Abiding Citizen,
We're sorry to hear you feel you have received unsatisfactory service, but as we are unable to find your details on our system we therefore cannot comment on your claims. However, if you would like to get in touch to discuss your issues more formally, please visit https://directionlaw.co.uk/complaints-policy or contact us on client.services@directionlaw.co.uk and provide us with the correct details on your file.
Kind regards
Direction Law
I experienced some set backs with…
I experienced some set backs with Direction Law and the sellers solicitors in relation to communication. A purchase that should have taken a couple of months took 6 and was only treated as urgent once I complained and made a nuisance of myself which was unfortunate. The solicitor handling my file refused to speak to me when I called in frustrated however the head of department there was very helpful and empathetic. Overall the company seems well run structurally but communication was an issue. They need to also remember that they’re dealing with peoples lives that can be turned upside down due to the property purchasing process.
September 29, 2022
Reply from Direction Law
Dear Malachi,
Thank you for taking the time to leave us a review. We understand that there were significant delays in progressing your case to the point of exchange of contracts, as we were awaiting the building insurance and head lease documents from the seller's solicitors. This was unfortunately out of our hands as we are reliant on the response times of the seller's solicitors and their ability to provide the necessary documents in order to satisfy our legal enquiries and thus proceed to exchange of contracts. We are very glad to hear that our head of department was helpful and empathetic, and we fully take on board the issues you have raised in relation to communication. Thank you for your feedback, which we will use constructively. We wish you all the best with your new home.
Kind regards,
Direction Law
My solicitor was Emily S
My solicitor was Emily S - Very professional, always responded on time, very helpful answering all my questions. Am super happy with the service providad.
January 31, 2023
Reply from Direction Law
Dear Yanel,
Thank you very much for leaving us a review.
We are very proud that Emily provided you with a professional and helpful service. I'm sure she will be delighted to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law
They do not act for you, you are simply a transaction
Getting through to them over the phone is difficult, and the processing is slow. My name was spelled incorrectly every time, even when a letter (the purchase contract) was sent to my home. My flat-mates did not know who that person was, it was not only a misspelling, but I was calling someone else, which delayed the process. Despite the fact that I am from another country, they had all my bank statements, ID, etc. I wouldn't use them. Manny.
February 1, 2023
Reply from Direction Law
Dear Manny,
Thank you for taking the time to leave us a review. We are sorry to hear that you feel the process was slow and delayed. However, I would like to point out that we received your draft contract papers on 22/12/22 and your case handler ensured that contracts were exchanged on 24/01/23. This is actually less time then the 28 working days that we aim for in terms of exchange of contracts so we do not agree that our service was slow in this instance. In terms of your ID and bank statements, we have a legal obligation to comply with anti-money laundering regulations and these documents are required for this. We do apologise again for the clerical error regarding your name, however I understand this was rectified on our systems and your purchase went ahead using the correct spelling. We would like you to know that we take these matters very seriously and that client satisfaction is very important to us so we will use your feedback constructively.
Kind regards,
Direction Law
We really enjoyed the experienced due…
We really enjoyed the experienced due to the great communication, Alia and Afia were fantastic. They were very informative and prompt when responding to questions. They made the process very easy and we would definitely recommend.
December 22, 2022
Reply from Direction Law
Dear Myles,
Thank you very much for taking the time to leave us a review.
We are thrilled that we were able to deliver a prompt and informative service and we are very happy that you enjoyed the experience and would recommend us to others. Well done Alia and Afia!
Kind regards,
Direction Law
Very smooth and easy process,i think…
Very smooth and easy process,i think they made it possible.
A big thanks to Afia
January 27, 2023
Reply from Direction Law
Dear Muhammad,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to make the process smooth and easy for you. I'm sure Afia will be delighted with your comments. We wish you all the best with your new home.
Kind regards,
Direction Law
Very prompt with replies and answered…
Very prompt with replies and answered the many questions quickly and professionally.
January 27, 2023
Reply from Direction Law
Dear Jaki,
Thank you very much for taking the time to leave us a review. We are very pleased we were able to provide you with a prompt and professional service. We wish you all the best with your new home.
Kind regards,
Direction Law
Conveyancing
Absolutely excellent would definitely recommend to others. Very professional, Quick and efficient.
January 25, 2023
Reply from Direction Law
Dear Hannah,
Thank you very much for taking the time to leave us a review. We are very pleased to hear that we were able to provide you with a professional and efficient experience. We wish you all the best.
Kind regards,
Direction Law
Direction law were very professional…
Direction law were very professional and helpful. They made sure everything was done right up until my completion date.
A special thank you to Emma Evans.
There was only one thing I found wrong was the updates explanations were not sent to me enough. I went through the Aster to find out myself.
November 1, 2022
Reply from Direction Law
Dear Nicola,
Thank you very much for leaving us a review. We are very pleased to hear that we provided a professional and helpful service and I'm sure Emma will be delighted to read your comments. We will also work on improving our update explanations, thank you for bringing this to our attention.
Kind regards,
Direction Law
Do not use Direction Law. Trust me.
We had the worst experience ever with Direction Law. The 2 people assigned to our case were completely and utterly useless and had no interest in acting on our behalf, despite being hired to do exactly that. It took us 7 months to sell our shared ownership apartment because they never once responded to an email or answer the phone. No chain on either side so it should have been much quicker than this, but our lawyers at Direction Law would go for weeks without any communication and claimed they were chasing things from certain companies when they weren't because us and our buyers would hear first hand that they had never heard from Direction Law. We were taken for a complete ride. We had to chase every single email we sent at least once and had to leave multiple voicemails just to get a call back. At no point during the sale process were they willing to give us any sort of advice or timescale on the sale - every time we asked they dismissed us and said they could not disclose any information or offer any sort of advice. This led to them giving us 7 days notice to exchange and complete which left us homeless and in severe financial difficulty. They continued to shift the blame onto everyone else when it was their lack of communication and action that got us in this position. We sent complaints throughout the process directly to the 2 people on our case and they were never acknowledged or responded to. We were having to communicate with our buyers on a daily basis because their lawyers were getting no response from our lawyers at Direction Law, so we had to continuously be the middle men between our buyers and the lawyers, which is not how it should work. We were told things like 'our computers are broken' & 'our phones don't work' as an excuse for ignoring all of our correspondence. Even on completion day Direction Law refused to give us our money on the same day unless we paid an additional fee, to get our own money in our account so we could hand over the keys on a date that they forced us into by not communicating with us at all during the process. We have multiple emails and messages showing how little they communicated with us and how much they ignored us throughout the process. We filed an official complaint after the process was complete and they dismissed everything. I urge you to never use Direction Law. Trust me when I say it is not worth it. There is a reason they are cheap and unfortunately we fell for that - I hope you don't after reading this review. They are the most incompetent, disrespectful, rude and useless people we have ever worked with. Do not use them.
January 1, 2023
Unprompted review
Reply from Direction Law
We're sorry to hear you feel you have received unsatisfactory service, but as we are unable to find your details on our system we therefore cannot comment on your claims. However, if you would like to get in touch to discuss your issues more formally, please visit https://directionlaw.co.uk/complaints-policy/ or contact us on client.services@directionlaw.co.uk and provide us with the correct details on your file.
Kind regards
Direction Law
Reply from Direction Law
Dear Varinder,
Thank you very much for taking the time to leave us such a lovely review. I'm sure Emily and the rest of the team will be delighted to know that we were able to provide such an amazing service. We wish you all the best with your new home.
Kind regards,
Direction Law
Very competent and professional
Thank you to Maisie Tickner she make my home purchase smooth and easy.
January 27, 2023
Reply from Direction Law
Dear Marcelo,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to provide you with a competent and professional level of service and I'm sure Maisie will be thrilled to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law
Shared Ownership:lack of eye for details
The responses were prompt and service was good but there were consistent errors that had to be pointed out. It made us nervous when the contract had factual errors re rent, maintenance fees. Infact, even the invoice had errors that included costs like mortgage fee when we had not taken a mortgage. We felt like we needed a lawyer to check our own solicitors paperwork due to this.
January 4, 2023
Reply from Direction Law
Dear Nicola & Raga,
Thank you for taking the time to leave us a review. While we are happy that we were able to provide a good service with prompt responses, we are sorry to hear that there were some errors with your paperwork. We will use your feedback constructively and aim to improve upon this. We wish you all the best with your new home.
Kind regards,
Direction Law
Absolutely nightmare
Absolutely nightmare.
Goes through 12 months of your bank statements on an online app called “Thirdfort”
Asks for details of certain funds even if it’s from a family member or partner.
They also don’t answer calls often.
I’ve had to now pull out so that’s a waste of money. I’m now with another firm whom only ask for 3 months statements.
Worst and very stressful experience.
January 29, 2023
Unprompted review
Reply from Direction Law
Dear Kloe,
As a law firm, we have a legal obligation to comply with anti-money laundering regulations. This means that we must always check the source of funds for your purchase, even if this means the deposit is being gifted by a family member or partner. We're sorry to hear you feel you have received unsatisfactory service and we regret that we were not able to act on your behalf in this instance. We wish you all the best.
Kind regards,
Direction Law
Very fast and efficient service when…
Very fast and efficient service when buying a house. Would totally recommend
January 25, 2023
Reply from Direction Law
Dear Paul,
Many thanks for taking the time to leave us a review. We are very pleased we were able to provide you with a fast and efficient service. We wish you all the best with your new home.
Kind regards,
Direction Law
Amazing and professional company
Amazing and professional company! The smoothest process I have ever experienced with these competent people! Emails replied straight away.
January 20, 2023
Reply from Direction Law
Dear Aneta,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to provide you with a professional and competent level of service which resulted in a smooth experience for you. Wishing you all the best in your new home.
Kind regards,
Direction Law
THANK YOU!
THANK YOU!
I am very grateful to everyone who has helped me through each stage. From someone who needed so much support and further explanation the past few weeks I am so appreciative that everyone took the time to help me understand.
Emily Searle has gone above and beyond to help me through each stage, making the whole process so much more enjoyable. Her kindness and patience has been extraordinary, I can not thank you enough!
January 30, 2023
Unprompted review
Reply from Direction Law
Dear Laura,
Many thanks for taking the time to leave us such a lovely review. We take great pride in being able to deliver a professional and enjoyable experience. We are thrilled that Emily was able to go above and beyond to support you with your purchase and I'm sure she will be delighted to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law
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