Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
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Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have to be honest
I have to be honest, I saw the same deals in store, so the deal was not anything special but wanted to order online for direct delivery.
This was fine and the device was delivered without any trouble. But the discount they advertised to bring it to the same price as retail was never applied and I was charge more than retail.
Not sure I would order again.
EDIT Oct 9th: Emilie from DirectMobiles reached out to me to investigate what had happened. I was impressed with her care and willing to reach out to EE to get the matter sorted directly.
Added an extra star as i feel more secure ordering from them again. Especially if they have staff as great as this :)
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Hi Murray,
Thank you for your review.
We apologise that you have not received the discount that you were offered. Please email us at customerservice@directmobiles.co.uk and we can look into this for you.
Kind Regards,
Emilie
Customer Services
Fast and easy application
Fast and easy application, handset was with me with days
September 24, 2018
Unprompted review
Excellent and very easy to deal with..
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear Angela,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I took out a 12 month contract with EE…
I took out a 12 month contract with EE through DM and my call was handled by Adam. He was informative and gave great customer service. He got me a great deal and I have nothing but positive things to say. What a great ambassador for the company- a lot better than the people I have spoken to!
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear Chloe,
Thank you for your feedback about the service you received from Adam.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
A great buying experience from start to…
A great buying experience from start to finish., would recommend to all. Thank you Direct Mobiles 5 stars all round!
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear Mark,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Clear and easy
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear Louise,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great choice of handsets and tariffs with top customer service
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with quick replies considering it was the weekend, delivery was spot on too which was great. Will definitely be back again when my next upgrade comes around. Top service, quality phones. What more can I say other than thank you very much
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear Emily,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Thomas,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
5 Starr Service
3rd Phone from Direct Mobiles, 5 Starrs every time.
September 24, 2018
Unprompted review
Reply from Direct Mobiles
Dear John,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
A good experience generally
A good experience generally. A little slow when replying to a query.
September 6, 2018
Unprompted review
Reply from Direct Mobiles
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Lack of communication
Fault with phone, easy to send back but no correspondence from them to let me know the status of a replacement. If it wasn't for this, it would have got 5 stars
September 4, 2018
Unprompted review
Reply from Direct Mobiles
Dear Angela,
Thank you for your feedback about the service you received. We apologise for the delay you experienced.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Order was processed surprisingly…
Order was processed surprisingly quickly and item delivery was spot on!
September 4, 2018
Unprompted review
Reply from Direct Mobiles
Dear George,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
couldn't have asked for an easier…
couldn't have asked for an easier company to deal with! would 100% recommend to anyone
September 3, 2018
Unprompted review
Reply from Direct Mobiles
Dear Geoff,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
So far so good.
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Dear Vincent,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Fuss free and best deals around!
Best deals around. No problems and good communication.
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Dear Sarah,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Couldn't get a phone from a shop
Couldn't get a phone from a shop, got accepted straight away although phone wasn't in stock straight away but great service no problems at all would go there again
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Dear Gemma,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct mobile phones
Excellent customer service throughout the whole process. Phone arrived the next day an they even included a small bag of harribo sweets, what more could you ask for ?
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Dear Claire,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
So nearly 5 stars
Overall I would recommend Direct Mobiles to everyone, but the was an issue of up to date information on the website. The problem encountered was that the phone I ordered was no longer available (black Nokia 8). and there was a delay in notifying me of this fact. If the availability of the phone was accurately portrayed on the website then I would unreservedly award 5 stars for the whole transaction.
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Dear Geoff,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great
The whole process from start to finish was smooth. Would definitely recommend.
September 2, 2018
Unprompted review
Reply from Direct Mobiles
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
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