Directnic.com Reviews 17

Fast and very good customer service.
Helping with difficult design issues.
Excellent website registar and provider.

Probably the worst customer service I have ever experienced from a technology organization in my 25 years of being in the tech sector. The support organization is absolutely horrible.

The company is employing racists. Absolutely disgraceful. Ive seen the employee commenting incredibly racists posts online. Have screenshots as a proof Seth Coman's hate comments.

Customer service!
Been with Directnic a long time. Any time I've had an issue with email it gets sorted out quickly and easily.
A helpful person always answers the phone.

I've been using Directnic for at least a dozen years without any problems. I recently needed some help getting a personalized email address working with a new email service, and Jeff of Directnic got me up and running in minutes! Outstanding service.

They have a server being blocked by yahoo and microsoft, one employee told me it was a problem with my email and then another tech person told me its the whole server and all the users, they are not honest about the issue, my entire office cannot email anyone with a microsoft or yahoo email adress, and they will not even be honest with the users who are affected by this. Very poor business practices by this company. I am a long time user of several services with Directnic.com and they have completely let me down.

Worst Domain Registration Company. They have mind blowing domain renewal prices. Living in stone age, cant accept transfer out of domain. So if your domain gets stuck with them after expiry you can expect lot of BS from the support service. They even threat you to cancel out the domain transfer if you insist them to approve transfer out of domain after 7 days. Stay million miles away from this 3rd class company.

I was locked out of my account, and they ignored my request for help via E-Mail. They advertise that they will reply 24-48 hours later. I sent a follow up E-Mail seven days later and they replied saying that my E-Mail was unsolicited, and that to get help, I had to log onto my account and file a ticket from there - even though the original problem was being locked out of my account.

I finally called them on the phone, and the operator was unhelpful, arrogant and rude, just like others have said.

Customer service is king in the glut of online services, and they don't have any.

I called in 3 times today for help with my hosting. The first 2 representatives blew me off. The 3rd one (Michael) was very helpful.

I used Directnic for buying 2 .com domains, but when I contacted their support for canceling one domain they were just too rude.

So, 1 star for support experience.

This company has a good interface but when you really need assistance forget it!! The help desk members are arrogant with no room for reason. They lack a global view on what service looks like.

Vernon Decossas, I believe you are the CEO. I need some simple assistance, nothing more than the legacy support I have received over the last 15/16 years of being a customer.

I am reaching out for assistance,

Directnic is a useless company, and I don't recommend anybody buying from them.. you will surely regret buying anything from them

I had an account with them for a domain that I didn't renew. The account was locked due to inactivity and when I asked for my personal data to be deleted as per GDPR: The Right of Access (Article 15, Recitals 63 & 64), the agent told me that doesn't apply to them because they are a US company. It does apply to them, they are processing a European citizens data. I will be reporting their activity to my local GDPR officer as I have requested my data to be deleted and the request has been (quite rudely mind you) denied.

Edit:
I got a request from Directnic.com to share aditional private information to "help them respond to my review". I left the review 4 years ago so only requesting this now is strange. I have no interest in handing over ANY personal information to a company that outright refused to delete my personal data in accordance with GDPR

They renewed my domain name without telling me. It had 45 days to expire. They also do not cancel and refund after the renewal.

I don't think I can find better in the world . I love !
A second to make any changes in all domains .
The cheapest around and easy to use .
What else ?

Ian Hello, Manik Chowdhury. How may I help you today?

Manik Chowdhury hi

i cant login in my account. can you please check the issue

Ian Happy to check your account. One moment.

What is your domain?

Manik Chowdhury themeci dot com

Ian Can you provide your valid ID?

Manik Chowdhury my registerd id ?

Ian Your valid government issued ID.

Manik Chowdhury sure

but where ?

in here ?

Ian Yes.

Manik Chowdhury sure

few moment please

NID-Front.jpgNID-Front.jpg

please check

Ian One moment.

Manik Chowdhury what happened in my account sir

can you please tell me

is says it is locked but why ? may i know Please ?

Ian According to our Security Department, your account was flagged to have abused our domain promo. You will have to send $13 to paypal at dncholdingsinc dot com to gain access to your account and domain.

Manik Chowdhury but i paid one man from bangladesh

at first he registered a domain for me

then he gave me access after i paid

now why i have to again ?

Ian As mentioned, your account was flagged to have abused our domain promo. You will not gain access to the account/domain if this is left unpaid.

Manik Chowdhury checkit.pngcheckit.png

Ian Can I help you with anything else?

Manik Chowdhury check this image

i already paid to this company name intelwebhost.com

Ian And so?

Manik Chowdhury As mentioned, your account was flagged to have abused our domain promo. You will not gain access to the account/domain if this is left unpaid.

why should i pay again the same domain

i dont understand

didnt he paid you ?

Ian No. The proper amount was not paid.

Manik Chowdhury that is cause

your services are like bulsheet

how can you provide someone domain service without payment

now you are telling me without payment i cant gain access in my account

isnt it like sheeet

Ian Since you are unable to conduct yourself professionally, support is rescinded. Thank you for contacting Directnic. Have a great day.