Directplants Reviews 

Beauty tree, quick delivery, lovely extra.

The plants received are very healthy. Delivery was also quick. Thank you

Excellent efficient service and delivery, and the plant was in good condition, I would highly recommend them to my friends.

Delivered on time great plants will use direct plants again

My first order - very healthy plant delivered on time. I ordered a 3-4 ft tall specimen but the one that arrived was only 28inches

I've only given 3 stars because of poor communication. So the bad stuff 1st
When using an online seller for the 1st time there are inevitably worries of scams or quality issues.
Direct plants uk insinuate that you can phone to talk to someone, this I found not to be true. I phoned multiple times only to be told by an answer machine to get in touch by email.
I thought I'd purchased too many conifers, there policy for returning conifers was not forth coming, It was indicated that I should donate the plants to a charity or such like.
When the conifers were dispatched there was no details of the courier used.
My address was correct but wrong postcode used so plants would not have been delivered to correct address. Had I been able to contact them by phone it would have been so much easier rectifying the problem.
Lastly the free shrub worth £9.99 was miniscule 4 inches high LOL.
The good points...
Plants were delivered within the time frame stated.
Incredible value for the money.
Wonderful, quality, healthy plants, good root system and not pot bound.
Without doubt the best potted conifers I've ever purchased.

5 healthy birch trees delivered as advertised and on time

Brilliant service. Plants arrived in great condition.

Arrived on time, well packed, courier very helpful and polite, very strong well grown trees , very pleased thank you.

After another order, we have not had any problems at all with either delivery or collection from direct plants also all items are good quality.
1st class service 👌

Quick delivery.
Trees as described, look healthy.
Packaged securely.

Great tree carefully packaged and delivered with care, thank you

Great price and plants arrived safely and well packaged.

Try to contact them a millions time to change my adress as I realised it was wrong . Sent 3 emails no one reply and called them but it s always an answer machine received snemsil from. The courrier sent me an email it will be ship at the adressi need to correct .I really hope so I will manage to change it. So far the customer service is not good. Sorry I am not usually write some bad review to complain but I feel really they don't care ..

Prompt delivery, carefully packaged, good quality plant at a competitive price.

A speedy delivery and the plants arrived well protected and watered for the journey.
Importantly too, the plants were in good condition

Terrible I bought fruit trees but never received them they sent me a shrub and promised to send the rest by December This is my ref#1385057
They don’t answer email or phone calls.Am not sure what to do now.

Order details

Order total:: £75.98
Date placed:: 31st Oct 2025
Payment method:: applepay (via Stripe)
Products to be shipped

Cart Items SKU Qty
Free Garden Shrub Worth £9.99 When You Spend £50 or More 350-A48-E91 1

Really happy with the plants. It is the second time I have used this company good healthy plants, packaged well and delivered on time.

The stem looks strong and heathy but the leaves appear to be very dry, not like our 20 years old climbing Hydranger which is always covered in large green leaves. Maybe it just needs planting out?